ALM Kia South - Service Center

Normally I would give them a 4 star rating, unfortunately this last service visit was a long and frustrating experience. There was a lack of good communication between the dealership and myself and often fel this last service visit was a long and frustrating experience. There was a lack of good communication between the dealership and myself and often felt mislead by the staff when it came to progress updates being given to me. End the end the repairs were made and I am happy to have my car back. I will state that when I was able to speak with the Service Manager that the car repair experience did turn around and he was very helpful in getting the job done and getting my car back to me in a timely manner after our 1st conversation. More

Scott (Used Car Service Manager) went above and beyond to provide quality service. Very pleased with his customer service as well as the service that was provided. He personally compensated me for my inconve provide quality service. Very pleased with his customer service as well as the service that was provided. He personally compensated me for my inconvenience 👌🏽 I definitely recommend Scott & ALM Kia South❤️ More

Excellent customer service . The staff is always courteous and helpful. I know I have a choice in dealerships but this is my dealership! The staff is always courteous and helpful. I know I have a choice in dealerships but this is my dealership! More

This was my first experience with Kia service department, and it was a very positive experience! I was received in a very positive professional way! I was kept informed about the timing, which was very good and it was a very positive experience! I was received in a very positive professional way! I was kept informed about the timing, which was very good and appreciated. More

It shouldn't be so hard to speak to customer service on the phone. no one answers. voice mailbox is always full. will go elsewhere for future services. I I called the marietta location in frustration. an the phone. no one answers. voice mailbox is always full. will go elsewhere for future services. I I called the marietta location in frustration. and someone called me back the same day. More

AWESOME ! ! couldn't ask for better services, kept me updated on my service untill the end. ! couldn't ask for better services, kept me updated on my service untill the end. More

Very nice, and professional. The best KIA dealership I have been too. I will not take my Optima anywhere else. Precaria was so sweet and kept me up to date and if I had any quest The best KIA dealership I have been too. I will not take my Optima anywhere else. Precaria was so sweet and kept me up to date and if I had any questions, she was more than happy to help. More

humble, room for price negoatiation is there, was expecting some sort of freebies too for a costly car expecting some sort of freebies too for a costly car More

Horrible and my car is still not fixed. I’ve only had the car 1 month and have been for repairs 8 times. They also went in my bag and stole my money $100 in less than 2 minutes of me gettin I’ve only had the car 1 month and have been for repairs 8 times. They also went in my bag and stole my money $100 in less than 2 minutes of me getting out the car. More

Only place I've ever been to that goes above and beyond. Esthetic about going to be served here! Love them and am so excited to go back when needed to be serviced again. Yay! And Paris is great! Esthetic about going to be served here! Love them and am so excited to go back when needed to be serviced again. Yay! And Paris is great! More