ALM Kia South - Service Center

Great customer service provided by service team upon arrival was immediately tended to by service Representative and received my vehicle in less than 2 hours for an oil change. arrival was immediately tended to by service Representative and received my vehicle in less than 2 hours for an oil change. More

I had a great experience i will come here for all my needs going forward needs going forward More

I dropped my car off for a repair on the front passenger side cv axle. I have a warranty that covers the diagnostic, repair costs and taxes, while I am responsible for $100 deductible. I also requested an side cv axle. I have a warranty that covers the diagnostic, repair costs and taxes, while I am responsible for $100 deductible. I also requested an alignment, which cost $119. So, my total out of pocket was $219. I was shocked to say the least when I was informed that my total out of pocket was $574.95. I questioned how was I responsible for an additional $355.95? I was told that it took the technician 4 hours to repair my car. I contacted my warranty company and they advised that the total hours for the repair according to the labor hour guide was 2.5 hours. After a lot of back and forth, I was contacted and informed that “Maxcare cleared everything up and advised how the additional hours would be paid”. Well, that was not true, because Maxcare was not paying for any additional hours, as the invoice that was sent to them did not contain “additional “ hours. So upon picking up my car, I looked at the invoice and it was not the same invoice that the service advisor sent to me with the “additional” hours. Somehow, the labor costs magically decreased to the correct amount ($494.95), as opposed to what I was sent ($819.95). Long story short, the employee tried to overcharge me and I will never return to ALM Kia due to fraudulent charges. I can just imagine how many customers had been “up charged” by your facility. Also, when I picked up my vehicle, NOONE wanted to assist my husband and I. We waited for help and then had to walk into an advisors office, in which his demeanor was rude and he acted as if we were bothering him. This facility is the worst! More

My experience with the service department was very positive. I arrived at my appointed time, and was greeted by my assigned Kia representative. After gathering his required information, I was directed positive. I arrived at my appointed time, and was greeted by my assigned Kia representative. After gathering his required information, I was directed to a very clean and comfortable waiting area. The service on my car was completed sooner than I expected, and I was pleasantly surprised. More

Normally I would give them a 4 star rating, unfortunately this last service visit was a long and frustrating experience. There was a lack of good communication between the dealership and myself and often fel this last service visit was a long and frustrating experience. There was a lack of good communication between the dealership and myself and often felt mislead by the staff when it came to progress updates being given to me. End the end the repairs were made and I am happy to have my car back. I will state that when I was able to speak with the Service Manager that the car repair experience did turn around and he was very helpful in getting the job done and getting my car back to me in a timely manner after our 1st conversation. More

Scott (Used Car Service Manager) went above and beyond to provide quality service. Very pleased with his customer service as well as the service that was provided. He personally compensated me for my inconve provide quality service. Very pleased with his customer service as well as the service that was provided. He personally compensated me for my inconvenience 👌🏽 I definitely recommend Scott & ALM Kia South❤️ More

Excellent customer service . The staff is always courteous and helpful. I know I have a choice in dealerships but this is my dealership! The staff is always courteous and helpful. I know I have a choice in dealerships but this is my dealership! More

It shouldn't be so hard to speak to customer service on the phone. no one answers. voice mailbox is always full. will go elsewhere for future services. I I called the marietta location in frustration. an the phone. no one answers. voice mailbox is always full. will go elsewhere for future services. I I called the marietta location in frustration. and someone called me back the same day. More

This was my first experience with Kia service department, and it was a very positive experience! I was received in a very positive professional way! I was kept informed about the timing, which was very good and it was a very positive experience! I was received in a very positive professional way! I was kept informed about the timing, which was very good and appreciated. More

AWESOME ! ! couldn't ask for better services, kept me updated on my service untill the end. ! couldn't ask for better services, kept me updated on my service untill the end. More