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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,280 Reviews

1,280 Reviews of ALM Kia South - Service Center

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September 27, 2023

Good experience…never had any issues. A1 customer service!! Big and clean facility. Had exactly what I wanted. More

by TOOBLESS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Romage
Sep 28, 2023 -

ALM Kia South responded

Thank you for sharing we love helping our customers

September 27, 2023

Very helpful and honest with the time frame of when my car would be done More

by CONSTANCETHOMAS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keleon
Sep 28, 2023 -

ALM Kia South responded

Our pleasure to assist you today

September 26, 2023

This dealership was nice. The wait was not long and there was wifi. i was very Pleased More

by CHRISTOSPERRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ke
Sep 26, 2023 -

ALM Kia South responded

Our pleasure to assist you today!

September 26, 2023

Excellent service, did not have an appointment and your Agent got me in and delivered the service on time. Thank you. More

by BRIANEOROURKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ke
Sep 26, 2023 -

ALM Kia South responded

Super glad we could assist you today!

September 22, 2023

The service at this dealership is awful. From no one answering the phone in any department after trying more than 20 times several days in a row to being laughed at when you show up and brin More

by JBFORD33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Bigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anyone in the service department.
Sep 22, 2023 -

ALM Kia South responded

Thanks for letting us know. We service thousands of vehicles each month without issue sorry we let you down

September 21, 2023

My car was not fixed. Kia ALM south offers absolutely NO solutions that help. Representatives at kia specifically BRANDON AND PRECARIA, have little to no power in terms of More

by JABARIOLUKUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon and Steven.
Sep 21, 2023 -

ALM Kia South responded

Sorry to hear your vehicle is not running correctly. When we last spoke on Monday it was requested to have the vehicle towed to us so we can see what is going on. Once we see the car we can then determine the next action that makes since for all of us.

September 20, 2023

I bought my car on the Saturday of Labor Day weekend and I still don’t have it More

by TIMOTHY.PATRICK.CLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr Howell and Jeremiah and Yvens
Sep 20, 2023 -

ALM Kia South responded

When you purchased the vehicle we explained we would need to complete the used car inspection. During the inspection we found several parts that are worn and need to be replaced. We ordered the parts, unfortunately this takes time. If you would like us to stop let us know. Our GM called you yesterday to explain this to you. Our plan is to have the vehicle back together again by Monday 09/25. Our sales person should have conveyed this information to you today

Sep 20, 2023 -

TIMOTHY.PATRICK.CLARK responded

The GM did not call me. Mr Howell said yesterday that he would call me this morning. Never happened. Messaged him on LinkedIn. Then Mr Howell has the Gaul to say I posted an unflattering survey of ALM to my wife. The car has been with you all for 18 days. I have paid $700 so far for nothing. The only call I have received from your dealership is from Yvens, the finance, loan specialist demanding payment and reminding me of the binding contract. My wife is coming down to your location tomorrow to try and salvage this debacle.

September 20, 2023

I love Kia mr steve at union city give me the best costumer service thank you More

by JOEBLUFF0747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 20, 2023 -

ALM Kia South responded

Super glad we could assist you today! Thanks for stopping by

September 17, 2023

Brandon Kearse was outstanding as my service advisor. Professional, courteous and attentive. It’s great to see the change in service culture at ALM. More

by ELAWRENCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Kearse
Sep 18, 2023 -

ALM Kia South responded

Super glad we could assist you today! See you next time

September 16, 2023

The job was done fast but sloppy. My frame got out of alignment and tire rod bent and they refused to correct it. Oil was placed throughout my car but they did correct that. More

by TMURP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Bigby
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

ALM Kia South responded

Glad we were able to correct the oil issue for you. Not sure how your frame and tie rod end is bent

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