ALM Kia South - Service Center

Customer service was great. They got my oil change done in the time they quoted me. They got my oil change done in the time they quoted me. More

Outstanding customer service. Emasculate waiting area. Total friendly staff. Fast service and All I can say I will be back. Emasculate waiting area. Total friendly staff. Fast service and All I can say I will be back. More

Maintenance was great. Took my car there last week and they were very professional in there work customer service Took my car there last week and they were very professional in there work customer service More

The wait time was less than 2 hrs. I was updated on my service every step of the way. I was updated on my service every step of the way. More

This dealership needs to start verifying email addresses. I've never used this company, I've never even been to Georgia. Get your IT procedures up to date, it's extremely easy to verify an email! I've never used this company, I've never even been to Georgia. Get your IT procedures up to date, it's extremely easy to verify an email! More

The intake process and the communication (text updates in the service process) were very good. Telephone communication was inadequate when I felt the need to contact someone. I was sent to a voice mail box t the service process) were very good. Telephone communication was inadequate when I felt the need to contact someone. I was sent to a voice mail box that did not accept messages (fail). The vehicle was repaired and I was impressed with all of the service checks. I was happy with the repair. In addition to the recall issues (which were taken care of) and the needed service work, I had to replace a new tire that was damaged on my way to ALM Kia South. I authorized them to replace the tire with one that matched my new set and was willing to spend the extra money if necessary (which wasn't, although the new replacement tire slightly exceeded the cost of the damaged tire). But, they installed a Hankook tire (I completely understand that a Korean care dealership would want to install a Korean Co. tire....probably due to discounts they earn) instead of a Continental tire as I had requested. Outside of the inability to speak to someone and the tire....I was quite happy. More

Very thankful for Mr. Steven. He is very knowledgeable and very nice and respectful. I appreciate all his assistance. Steven. He is very knowledgeable and very nice and respectful. I appreciate all his assistance. More

My experience was great. I was in and out in less time than quoted. Very nice staff I was in and out in less time than quoted. Very nice staff More

The service center personnel were quick and thorough in explaining procedures and understanding my requests for my car. Where I think improvements can be made is outside signage in the front of the dealers explaining procedures and understanding my requests for my car. Where I think improvements can be made is outside signage in the front of the dealership pointing the way to the service department entrance. Additionally the service center would be much more professional if the service agents cleaned up their work areas to look uniform and not “junky” with personal paraphernalia and mementos. More