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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,255 Reviews
Call Service Center (678) 827-8900

1,255 Reviews of ALM Kia South - Service Center

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October 23, 2023

Mechanic pull car outside while it was raining but service manager retrieved it back into the bey, so i would not get wet.... More

by DANDERSON3440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
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Oct 24, 2023 -

ALM Kia South responded

Glad we could assist you, thank you for for sharing. We are really proud of the level of service our team provides. See you next time

October 21, 2023

Selling junk cars with motor problems . Customer service terrible. Lies to the customers. We brought a car 30 days ago and it has been in the service department 25 days. And we still don’t More

by djarrett1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Rieves
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Oct 23, 2023 -

ALM Kia South responded

Our service manager Robin has been in contact with you and the dealership that is working on the car. While we understand your frustration vehicles are built by humans and they do break. This is why you purchased from us, we stand behind what we sell.

Oct 23, 2023 -

djarrett1958 responded

My car is still over at the ford dealership. ALM needs to get my car from the ford dealership so you all can fix it or pay the ford dealership to repair it. I need my transportation.

October 20, 2023

My service at Kia was really nice the young lady was service manager , she was very nice and very kind and was also very professional the thing that I really like was it really didn't take long for More

by tobbiejoe22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 20, 2023 -

ALM Kia South responded

Super glad we could assist you today! We look forward to seeing you for your next service!!

October 19, 2023

Will never bring my automobile there again for service. Will not purchase another vehicle from this dealership. More

by FELITAROUSE35
Recommend Dealer
No
Employees Worked With
Ste
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Oct 19, 2023 -

ALM Kia South responded

Kia replaced your engine under warranty for you, not all items were covered a battery and belt are were not covered under the warranty. We understand and respect your decision.

October 18, 2023

Need to improve on customer service. I still waiting for someone to reply back to email for 2 week ago More

by SPAIGE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None name
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October 18, 2023

The worst service center EVER! !!! I will never go back there again they over charges by 1,900 then they acted like it was my problem. More

by SONIAJTAYLOR007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Howell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven, and Brandon in service dept along with the mgr of the service dept
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October 16, 2023

This dealership is great. They are very helpful, informative, nice and prompt with their business. More

by Camryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 16, 2023 -

ALM Kia South responded

Our pleasure to assist you today! Thank you for stopping by

October 13, 2023

Always professional… and attentive. Rebecca is one of my favorite professionals to deal with. She very knowledgeable at what she does More

by SJOHNSON.2586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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October 09, 2023

Mr Steven Hicks is awesome, he helped got my car taken care of in a timely manner. More

by PEPPERSM33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 10, 2023 -

ALM Kia South responded

So happy we could assist you in service. We look forward to seeing you next time

October 09, 2023

I would NEVER use them again. They somehow lost my second key to my new car, now are not responding to any correspondence from me. They told me that my first sales agent and finan More

by danafadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaq, Dennis, Marc.
Report | Print
Oct 10, 2023 -

ALM Kia South responded

Sorry to hear about your experience we will look into this issue. Our policy on used vehicles is to put $15 worth of fuel in the car.

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