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1,251 Reviews of ALM Kia South - Service Center
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October 23, 2018
Good day My experience was great fast and easy. The wait times wasn’t as long as I expected to be love the new location from the previous one. My experience was great fast and easy. The wait times wasn’t as long as I expected to be love the new location from the previous one. More
by dwaynejames189
Verified CustomerEmployees Worked With
Customer Service
October 22, 2018
Better Communication Charged for service that was covered under a maintenance contract; had a difficult time trying to get it straightened out. Communication from the dea Charged for service that was covered under a maintenance contract; had a difficult time trying to get it straightened out. Communication from the dealerships when being sold/purchased would have made for better customer service and less confusion and frustration by knowing where to take my car for service. My current concern is that this new dealership may not have any experienced Kia service technicians. More
by LSJONES1625
Employees Worked With
Ronald Moore
October 22, 2018
Oil change Because it was in a timely manner the were really quick for the time of the morning that it was they moved really fast I left to go eat breakfast and Because it was in a timely manner the were really quick for the time of the morning that it was they moved really fast I left to go eat breakfast and came back and my car was done More
by VLYNAM
Employees Worked With
Brandon
October 22, 2018
The customer service was excellent. Even though the system d The system was down for over an hour which made my wait too long. But they made it up in customer service and I also so got a manager discount for the The system was down for over an hour which made my wait too long. But they made it up in customer service and I also so got a manager discount for the inconvenience. More
by TEQUITASHEPHERD
Employees Worked With
Latasha Marshal, Customer Service
October 22, 2018
Service. Oil change and Tire rotation Even though I wasn't aware Kia had relocated and changed over to ALM Union City, I was satisfied with my service. The facility is much nicer. The co Even though I wasn't aware Kia had relocated and changed over to ALM Union City, I was satisfied with my service. The facility is much nicer. The coffee and snacks were fully stocked and fresh. I got done in 2 hours. More
by TSHUNDAMEADOWS
Employees Worked With
Customer Service
October 20, 2018
Awesome service Chad is always friendly, professional, and very helpful when I come in to get my car serviced. Also, the other staff members are always smiling and ve Chad is always friendly, professional, and very helpful when I come in to get my car serviced. Also, the other staff members are always smiling and very nice as well. More
by TIARRAJACKSON.TJ88
Employees Worked With
Chad Alexander
October 19, 2018
Excellent Customer Service I recently visited ALM in Union City and was very pleased with the help I received. They were very helpful and thorough concerning what services my ca I recently visited ALM in Union City and was very pleased with the help I received. They were very helpful and thorough concerning what services my car needed and even gave me some helpful advise. I will definitely be returning and recommending ALM to family and friends. More
by BP310720
Employees Worked With
Richard
October 19, 2018
Great service Looked out for me all along the way starting with Shan followed waddell then rianna and jawon everyone gave me the highest levels of service ive had Looked out for me all along the way starting with Shan followed waddell then rianna and jawon everyone gave me the highest levels of service ive had from any dealership in a long time More
by Dharvey3k
Employees Worked With
Shan Lambert, Antwon Smith, Rianna Carter
October 05, 2018
Poor Customer Service The dealers will sale you a car fast and give you an I owe you for any service needed. The service and service managers are unorganized and difficult The dealers will sale you a car fast and give you an I owe you for any service needed. The service and service managers are unorganized and difficult to get. Please if you buy a car make sure they do any service before you leave. Horrible experience. More
by Msangela05
Employees Worked With
Thomas (service), AJ Malveaux
September 07, 2014
Michael Kay - Service Department I needed a new part for the driver's seat. Michael Kay worked with me diligently to find the right part. He would faithfully call me with updates. I a I needed a new part for the driver's seat. Michael Kay worked with me diligently to find the right part. He would faithfully call me with updates. I appreciate so much his work ethic. More
by teresiacox
Employees Worked With
Michael Kay
