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1,252 Reviews of ALM Kia South - Service Center
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October 28, 2018
Problem solved We had a recurring problem with the engine burning oil in our 2015 Optima. We took it in twice and then the service agent and technician developed a p We had a recurring problem with the engine burning oil in our 2015 Optima. We took it in twice and then the service agent and technician developed a plan to identify the issue. On the third time taking the car in, they worked together to get the problem resolved under warranty. Everything was taken care of in a timely manner and the issue is finally gone. I appreciated their help in solving this problem. More
by LARADIAL
Verified CustomerEmployees Worked With
Ronnie and the ladies in the car rental department (they were very helpful), Chad Alexander
October 27, 2018
My Service person was GREAT but that was all. This review is for the ALM dealership in Union City not Alpharetta. I gave the rating that I did because the service person was great but the time This review is for the ALM dealership in Union City not Alpharetta. I gave the rating that I did because the service person was great but the time for the promised work was ~ 40 minutes extra. I had an engagement schedule for 11:30 which I had to cancel, even though I arrived to your dealership before 9:00am and was not out until noon (I believe). I also was a bit annoyed that my old coupons were not honored and that the money I had on the books for the other dealership did not transfer over. I assumed this was the same dealership but I now realize it is not. When I was trying to get information about my vehicle, I had a hard time finding anyone to provide me with answers and when it was finally time to leave for me and a few other customers, the only exit was blocked with other cars. The only saving grace was your service person. I believe her name was Tasha. She was very apologetic about my inconveniences. I worked with Brandon at the previous dealership and I am told that he does work for you all but he happened to be off on the day I scheduled my appointment. So because of Tasha and Brandon, I will definitely give your service center another try but at this time I would not recommend your service center. More
by DBLAKE3
Employees Worked With
Tasha
October 27, 2018
fairly positive Hard to connect by phone with service dept and service advisors. Once in contact service advisors pleasant and helpful. Not sure of names of front cou Hard to connect by phone with service dept and service advisors. Once in contact service advisors pleasant and helpful. Not sure of names of front counter personnel encountered. More
by TMMATL99
Employees Worked With
Chad Alexander
October 26, 2018
Maintenance My experience at ALM KIA SOUTH was very pleasant. The snacks were very much thoughtful and appreciated. Efficient and timely service. The waiting are My experience at ALM KIA SOUTH was very pleasant. The snacks were very much thoughtful and appreciated. Efficient and timely service. The waiting area was clean and comfortable. More
by MEPOOH2
Employees Worked With
Customer Service, Chad Alexander
October 26, 2018
Great service! Service consultant Tasha made my visit extremely enjoyable. She was very attentive to my needs on the phone before my arrival and upon my arrival. Lov Service consultant Tasha made my visit extremely enjoyable. She was very attentive to my needs on the phone before my arrival and upon my arrival. Loved the customer waiting area!! More
by venecialady7
Employees Worked With
Tasha
October 25, 2018
They did excellent job in service Went for oil change and tire pressure. They picked up on the two recalls. Excellent service Every one was kind friendly and helpful. Will revert to Went for oil change and tire pressure. They picked up on the two recalls. Excellent service Every one was kind friendly and helpful. Will revert to everyome More
by fonz1954
Employees Worked With
Chad Alexander
October 25, 2018
Great Customer Service Great People to work with. Thoughtfulness of providing water, coffee, snacks for the wait period was great. Would have been nice to know of the new lo Great People to work with. Thoughtfulness of providing water, coffee, snacks for the wait period was great. Would have been nice to know of the new location prior to coming. More
by FELITAHOOD
Employees Worked With
Customer Service, Chad Alexander
October 25, 2018
Great service My experience at ALM KIA SOUTH was a great. Not only was my car taken care of, but the service representative Chad kept me informed. The office was c My experience at ALM KIA SOUTH was a great. Not only was my car taken care of, but the service representative Chad kept me informed. The office was clean and the refreshments were good and fresh while I waited. Everyone was very friendly. Bernard Edwards, More
by BERNARD5458
Employees Worked With
There was a young lady by the name of Capri in customer service. I do not know her last name, but she is always great at what she does. Great asset to ALM Kia South, Chad Alexander
October 24, 2018
I like the new place where at its big an better Kia is a good dealership they are friendly and helpful I will recommend people to come to kia I will be buying a another car Kia is a good dealership they are friendly and helpful I will recommend people to come to kia I will be buying a another car More
by DIANE.HAND39
Employees Worked With
Chad Moran
October 23, 2018
No complaints Nice and informative.. I left with my tire pressure light on which was not on before. Which was a little annoying. Other then that great experience. Nice and informative.. I left with my tire pressure light on which was not on before. Which was a little annoying. Other then that great experience. More
by SHAMAURIA18
Employees Worked With
Kalan Bell, Chad Alexander
