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1,312 Reviews of ALM Kia South - Service Center
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January 07, 2019
recall The service was prompt and friendly. Mrs. Marshal was very pleasant. The waiting area was clean and welcoming.My visit was very comfortable while wait The service was prompt and friendly. Mrs. Marshal was very pleasant. The waiting area was clean and welcoming.My visit was very comfortable while waiting. More
by gerri82674
Verified CustomerEmployees Worked With
Latasha Marshal
January 07, 2019
Horrible I had an appointment that was scheduled by Brandon, arrived for the appointment and waited 2hrs to have a keyfob programmed. I was told by the service I had an appointment that was scheduled by Brandon, arrived for the appointment and waited 2hrs to have a keyfob programmed. I was told by the service department manager that was I was told by Brandon to have been an appointment and wouldn’t take more than an hour wasn’t true. Although they knew what I was coming in for the appointment is to see the service department, get an evaluation to see what was needed, and you are then seen on a first come first service basis. Crazy and should’ve been explain by Brandon the day the appointment was made verses explaining this to me after I got upset. Poor communication and customer service. More
by L.Harris
Employees Worked With
Brandon, Jay, Cleve
January 05, 2019
Great service Chad welcomed us, listened to our problem with this car's brakes. Got it to the service techs, kept us up to date on the progress, and personally inst Chad welcomed us, listened to our problem with this car's brakes. Got it to the service techs, kept us up to date on the progress, and personally installed my all-weather mats for me. Great job! More
by BENDERTP
Employees Worked With
Chad Alexander
January 04, 2019
Customer Service The customer service is always prompt and employees are extremely kind and professional. I would recommend anyone to the ALM Kia South location any ti The customer service is always prompt and employees are extremely kind and professional. I would recommend anyone to the ALM Kia South location any time! More
by ADPRESTON77
Employees Worked With
Chad Alexander
January 02, 2019
Great service experience The staff worked with me to get the correct parts ordered and the service scheduled. Then, on service day everything went extremely well. Great custom The staff worked with me to get the correct parts ordered and the service scheduled. Then, on service day everything went extremely well. Great customer service from beginning to end. More
by excellence.may
Employees Worked With
Thomas Johnson
January 02, 2019
Great Customer Service From my arrival to departure at the service center, the representatives greeted me professionally and expediciously at my vehicle and attended to my s From my arrival to departure at the service center, the representatives greeted me professionally and expediciously at my vehicle and attended to my service questions and needs with knowledge and respect. My representative checked on me periodically in the waiting area and made sure that myself and other customers were as comfortable as possible. I appreciated being escorted to my vehicle once the service was completed. Accolades to the service center desk reps as well. More
by GeeGee
Employees Worked With
Jay Battle, Kia Service Consultant
January 01, 2019
Outstanding Precision Vechile Diagnostics and Customer care. Went for an oil change and they found issues with my vechile that I had no knowledge of and took care Precision Vechile Diagnostics and Customer care. Went for an oil change and they found issues with my vechile that I had no knowledge of and took care of the problems beautifully. More
by FORESTOFSIGHT
Employees Worked With
Chad Alexander
January 01, 2019
Recall Notices The service department was very friendly and completed the services promptly. I had scheduled an appointment so I think that helped with the timeline The service department was very friendly and completed the services promptly. I had scheduled an appointment so I think that helped with the timeliness. My only complaint is they did not have a part to complete one of the recall notices. I feel they should have known this when they scheduled my appointment as I informed them why I was bringing the car in. They informed that the part would be available in the next couple of days and they would call me to reschedule. It has been two weeks now and still have not heard from them. More
by GL100000
Employees Worked With
Customer Service
January 01, 2019
Fast and accurate Like kia service everyone is friendly and wheres a smile i would recommend a friend, great humanity feels comfortable while waiting for service, free Like kia service everyone is friendly and wheres a smile i would recommend a friend, great humanity feels comfortable while waiting for service, free movie watching and nice snack😊 More
by ARIESDRENAE
Employees Worked With
Latasha marshall
January 01, 2019
Customer Service The customer service was absolutely amazing. I was met at my car and treated as top priority. The wait was not long at all. Happy. The customer service was absolutely amazing. I was met at my car and treated as top priority. The wait was not long at all. Happy. More
by dapmoss
Employees Worked With
Chad Alexander
