ALM Kia South - Service Center

Drive in Tow out I brought my car in for an oil change and to make sure my car was up to date with its car needs. They gave me a list of things to fix, which is expect I brought my car in for an oil change and to make sure my car was up to date with its car needs. They gave me a list of things to fix, which is expected for upkeep and I asked what things I should fix now and what things could wait. They numbered all of the items and we discussed a good time line of services. After I am finished checking out the service woman says oh yeah and your battery too. Which after I have completed my visit, after I have finished all discussions with service team and time frame of issues; her statement did not show the urgency it should’ve. Which resulted in leaving the service center and attempting to pick up my pregnant wife and the car not starting. I am upset with the way this situation was handled, and when I called to ask why I had just left the shop and now the car won’t start, I received attitude. The woman said the car was not starting because of the battery. If the battery was as serious of an issue why wouldn’t they warn someone of the urgency of the issue? It seems very diabolical to carelessly let someone drive off knowing their battery will die less than 30 minutes later. More

Great service and value. Service writer was efficient, knowledgable, and experienced. Will keep coming back to ALM. Solved the problem I had with a leaky windshield res. Service writer was efficient, knowledgable, and experienced. Will keep coming back to ALM. Solved the problem I had with a leaky windshield res. Time in shop was reasonable. More

Wait Time Had an appt to get oil change. It took over 2 hours. It should not take this long if you have an appt. However the service was good. Had an appt to get oil change. It took over 2 hours. It should not take this long if you have an appt. However the service was good. More

On point Service is always quick and professional Refreshments are served television playing and they check on you constantly great center and just the overa Service is always quick and professional Refreshments are served television playing and they check on you constantly great center and just the overall environment was nice More

Lack of Communication ALM I would not recommend to anyone but if you must purchase a vehicle there, you must only see Ms Jones at ALM South. She will honestly go above and ALM I would not recommend to anyone but if you must purchase a vehicle there, you must only see Ms Jones at ALM South. She will honestly go above and beyond to see your deal through but DO NOT purchase a vehicle without a thorough inspection as the service center will not follow up with your concerns as they should. I got the car I wanted but I hate that they don’t stand behind their product. I’ve yet to hear back.. More

Oil change. All of my concerns were addressed in a timely manner. Friendly and courteous service. Will certainly be back to this location in future with both of o All of my concerns were addressed in a timely manner. Friendly and courteous service. Will certainly be back to this location in future with both of our vehicles. More

First time at ALM; had a long wait but it was worth it! First time at ALM; the service time was too long, but it was worth it in the end! My daughter and I relaxed and watch a movie, to pass the time. First time at ALM; the service time was too long, but it was worth it in the end! My daughter and I relaxed and watch a movie, to pass the time. More

Wonderful Service is quick, efficient, and cost effective. Service department very honest with me in explaining what I need and not need. Chad Moran was great Service is quick, efficient, and cost effective. Service department very honest with me in explaining what I need and not need. Chad Moran was great. More

Service The agent had inaccurate information on my car and kept talking about an oil change when I was in for a recall letter. KIA closed and didn't notify me The agent had inaccurate information on my car and kept talking about an oil change when I was in for a recall letter. KIA closed and didn't notify me of a reopening. When I called for a follow up appointment the number had been disconnected. More