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This rating includes all service center reviews, with more weight given to recent reviews.
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1,255 Reviews of ALM Kia South - Service Center
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January 14, 2019
Service time The service was completed promptly as was quoted when i inquired upon arrival. Everyone is friendly, helpful and the waiting room is very nice. The co The service was completed promptly as was quoted when i inquired upon arrival. Everyone is friendly, helpful and the waiting room is very nice. The coffee is great too. More
by AUSTINWDANIEL564
Verified CustomerEmployees Worked With
Stacy Brown, Maria Cortez, Customer Service, Destiny Davis, Elizabeth Turner, Erika Wallace, Nicole Anokam, Rianna Carter, Chad Alexander
January 11, 2019
Service department I came in without having an appointment and I was treated like a queen. I explained the problem and was told that it should take about 30 minutes to 4 I came in without having an appointment and I was treated like a queen. I explained the problem and was told that it should take about 30 minutes to 45 minutes tops. They kept their promise. It was a very cold day and I was in and out within the promised time frame. I really appreciate when people do and mean what they say. Thank you Kia service department. More
by LAURABUGGS
Employees Worked With
Brandon Anderson, Chad Moran
January 09, 2019
Wheel alignment and tire replaced. Very happy with ALM service. Job handled professionally. They go the extra mile to please the customer. Heck, they even gave me a complimentary car wa Very happy with ALM service. Job handled professionally. They go the extra mile to please the customer. Heck, they even gave me a complimentary car wash. Sweet! More
by Raymond
January 07, 2019
recall The service was prompt and friendly. Mrs. Marshal was very pleasant. The waiting area was clean and welcoming.My visit was very comfortable while wait The service was prompt and friendly. Mrs. Marshal was very pleasant. The waiting area was clean and welcoming.My visit was very comfortable while waiting. More
by gerri82674
Employees Worked With
Latasha Marshal
January 07, 2019
Horrible I had an appointment that was scheduled by Brandon, arrived for the appointment and waited 2hrs to have a keyfob programmed. I was told by the service I had an appointment that was scheduled by Brandon, arrived for the appointment and waited 2hrs to have a keyfob programmed. I was told by the service department manager that was I was told by Brandon to have been an appointment and wouldn’t take more than an hour wasn’t true. Although they knew what I was coming in for the appointment is to see the service department, get an evaluation to see what was needed, and you are then seen on a first come first service basis. Crazy and should’ve been explain by Brandon the day the appointment was made verses explaining this to me after I got upset. Poor communication and customer service. More
by L.Harris
Employees Worked With
Brandon, Jay, Cleve
January 05, 2019
Great service Chad welcomed us, listened to our problem with this car's brakes. Got it to the service techs, kept us up to date on the progress, and personally inst Chad welcomed us, listened to our problem with this car's brakes. Got it to the service techs, kept us up to date on the progress, and personally installed my all-weather mats for me. Great job! More
by BENDERTP
Employees Worked With
Chad Alexander
January 04, 2019
Customer Service The customer service is always prompt and employees are extremely kind and professional. I would recommend anyone to the ALM Kia South location any ti The customer service is always prompt and employees are extremely kind and professional. I would recommend anyone to the ALM Kia South location any time! More
by ADPRESTON77
Employees Worked With
Chad Alexander
January 02, 2019
Great service experience The staff worked with me to get the correct parts ordered and the service scheduled. Then, on service day everything went extremely well. Great custom The staff worked with me to get the correct parts ordered and the service scheduled. Then, on service day everything went extremely well. Great customer service from beginning to end. More
by excellence.may
Employees Worked With
Thomas Johnson
January 02, 2019
Great Customer Service From my arrival to departure at the service center, the representatives greeted me professionally and expediciously at my vehicle and attended to my s From my arrival to departure at the service center, the representatives greeted me professionally and expediciously at my vehicle and attended to my service questions and needs with knowledge and respect. My representative checked on me periodically in the waiting area and made sure that myself and other customers were as comfortable as possible. I appreciated being escorted to my vehicle once the service was completed. Accolades to the service center desk reps as well. More
by GeeGee
Employees Worked With
Jay Battle, Kia Service Consultant
January 01, 2019
Recall Notices The service department was very friendly and completed the services promptly. I had scheduled an appointment so I think that helped with the timeline The service department was very friendly and completed the services promptly. I had scheduled an appointment so I think that helped with the timeliness. My only complaint is they did not have a part to complete one of the recall notices. I feel they should have known this when they scheduled my appointment as I informed them why I was bringing the car in. They informed that the part would be available in the next couple of days and they would call me to reschedule. It has been two weeks now and still have not heard from them. More
by GL100000
Employees Worked With
Customer Service
