ALM Kia South - Service Center

Quick and professional service I used the Union City location. I called with a dead battery in hopes of getting my car in to be checked. I was told to come right in and got so much I used the Union City location. I called with a dead battery in hopes of getting my car in to be checked. I was told to come right in and got so much more that a battery check. The service department was very attentive and responsive to my concerns above and beyond a dead battery. I was told it may take two days to complete the work that needed to be done (including recalls) and it took one day. My entire experience from the person who answered the phone to the person I picked up the car from and everyone in between was polite, professional and helpful. They even washed off the yellow pollen! I will definitly return and would 100% reccomned this company. More

Couldn't have asked for a better experience. Went in to get an oil change, I wish I would remember the guys name who helped me in the service department. He was awesome and the service team even Went in to get an oil change, I wish I would remember the guys name who helped me in the service department. He was awesome and the service team even cleaned my floor mats which were disgusting from my dogs always riding in my car. My fiance was with me and he is looking for a used car to buy since someone hit him and totaled his. The sales man, Raymundo, made it so easy going for us and it felt like we knew him for a long time. My fiance isn't the best at making the best decisions and is kind of impulsive. Even Ray insured him if we don't decide today he will keep looking for a good deal on a car my fiance likes and one I agree is reliable. I seriously trust these guys, I know sales men, my dad was a car sales man, and something about Ray set ease to the fear of getting ripped off. So thank you Ray and the service guy who went above and beyond for us!!!! More

Brake job Tasha was great. I initially called for a quote and she was able to answer all my questions and even continued to service me once I arrived at the dea Tasha was great. I initially called for a quote and she was able to answer all my questions and even continued to service me once I arrived at the dealership. She was very personable. Once my car was ready she also explained the price and relayed information from the tech that serviced my car. Lucky for me I was also able to utilize a coupon I found on their site! I will be back! More

It was pleasant Arrive there maybe 10 minutes prior to my appt time. The appointment was for a recall. Was greeted as soon as I arrived. They advised me of the approx Arrive there maybe 10 minutes prior to my appt time. The appointment was for a recall. Was greeted as soon as I arrived. They advised me of the approximate wait time. Showed me to the waiting room where Coffee and Snacks was available. Had Movies playing on a big screen TV for entertainment while I waited. Vehicle was ready a whole hour before I was even expecting it. More

Good service From the beginning to the end, service was good & everyone was very helpful. I will be coming back again for further service. Continue the good work From the beginning to the end, service was good & everyone was very helpful. I will be coming back again for further service. Continue the good work. More

Friendly Staff The team was very friendly and attentive. They informed me of all that I needed upfront and allowed me to select what was most important to me. The team was very friendly and attentive. They informed me of all that I needed upfront and allowed me to select what was most important to me. More

Body shop painted tow hitch My vehicle was missing a tow hitch cover. Part of the deal was for the dealership to replace it. They sent me away with a “we owe” to replace the part My vehicle was missing a tow hitch cover. Part of the deal was for the dealership to replace it. They sent me away with a “we owe” to replace the part. I had to contact the dealership several times and was given several promises that it was ordered and on its way to later find out that it was never ordered. When the part was finally ordered we told the shop we wanted to come pick it up to avoid the very problem we have now. The tow hitch cover of course doesn’t match the paint on the bumper. I have since contacted the dealership several times to see what they will do to fix the issue and they will not return my calls or resolve the problem. I hoped they would have done “the right thing” but you simply cannot trust people’s word anymore it’s a sad world. I just want my tow hitch cover painted the right color. Doesn’t seem too hard. More

Awesome I came in for a recall notice that I received on my Optima and was treated very respectful and professional. The work was completed on time and correc I came in for a recall notice that I received on my Optima and was treated very respectful and professional. The work was completed on time and correct the first time. Thank you very much More

Super professional and fast Latasha was amazing. She made the experience super fast and easy. She is a wonderful employee and I’ll come back anytime. I love her Latasha was amazing. She made the experience super fast and easy. She is a wonderful employee and I’ll come back anytime. I love her More