ALM Kia South - Service Center

First time at ALM; had a long wait but it was worth it! First time at ALM; the service time was too long, but it was worth it in the end! My daughter and I relaxed and watch a movie, to pass the time. First time at ALM; the service time was too long, but it was worth it in the end! My daughter and I relaxed and watch a movie, to pass the time. More

Wonderful Service is quick, efficient, and cost effective. Service department very honest with me in explaining what I need and not need. Chad Moran was great Service is quick, efficient, and cost effective. Service department very honest with me in explaining what I need and not need. Chad Moran was great. More

Service The agent had inaccurate information on my car and kept talking about an oil change when I was in for a recall letter. KIA closed and didn't notify me The agent had inaccurate information on my car and kept talking about an oil change when I was in for a recall letter. KIA closed and didn't notify me of a reopening. When I called for a follow up appointment the number had been disconnected. More

Quick and Efficient Service Excellent service and friendly staff as usual. Greeted immediately upon arrival and did not have a long time to wait for service completion. Would de Excellent service and friendly staff as usual. Greeted immediately upon arrival and did not have a long time to wait for service completion. Would definitely recommend. More

Awesome service! My service advisor Jay was awesome! They even washed my car after service! I appreciate great customer service from all employees as well, even the la My service advisor Jay was awesome! They even washed my car after service! I appreciate great customer service from all employees as well, even the ladies in the cashier room. Thanks ALM! I will be returning. More

Chad is the best customer service employee. Ever I'll keep this review short and sweet. My experience with ALM Kia South has been nothing short of amazing. I have had two major issues that turned out I'll keep this review short and sweet. My experience with ALM Kia South has been nothing short of amazing. I have had two major issues that turned out to be recall issues. I explained what happened to the best of my knowledge with brief descriptions and sound effects and Chad expressed his concern for our safety in the car over everything else. His attention to detail, sense of urgency and ability to communicate back to me clearly has given me a sense of calm when I run into an issue with our Kia as opposed to saying out loud, "great here we go again". He has made me question trading my truck in on a Kia model just so I have the satisfaction of knowing whatever issue arises with my auto that he will handle it for me. I have had 2 major issues with our 2012 Sorento. The 1st was the motor locked up as I was driving on the road. It was towed, diagnosed, repaired and we were given a loaner for the duration of the fix. All at no cost to me. This was of course a recall on the motor for the factory not cleaning properly after machining. The 2nd major issue was the fuel leak from the high pressure pump on top of the motor. I called 1 day after my wife said she smells gas in the car. Chad's first question to me was is everyone safe? That let me know quickly that this was a potentially scary scenario. I explained how long we smelled gas, told him I was only ten minutes from him as I was headed to the dealership anyway. He asked if I minded pulling over and setting up a tow for the remainder and I would have taken him up on his offer had I not already been late for work. Long story short, I made it to the dealership, he gave me a ride to work and the Kia was good to go once again in about 1.5 hours. He even did a multi point inspection and fixed a spring that was causing the airbag light to come on. Chad's working knowledge, professionalism, and communicative skills are what's missing in today's customer service roles. I have been impressed each time I call or visit even for the oil changes. Thank you Chad for your passion in your field. I hope you continue to lead as this is an industry that needs sever hundred more Chad's! Michael Harrison More

The Customer Service is Out of This Word There is never a time my customer service experience has been less than exceptional. The most important reason I take my vehicle to be serviced at th There is never a time my customer service experience has been less than exceptional. The most important reason I take my vehicle to be serviced at the Union City location is because of the wonderful staff. More

Staff was courteous snd prompt Brake job completed professionally. Staff was prompt and courteous. Was able to get service and have the rest if the day to myself. Would recommend Brake job completed professionally. Staff was prompt and courteous. Was able to get service and have the rest if the day to myself. Would recommend More

It was pretty good Thanks for everything y’all was amazing and the customer service was helpful and patient. Someone offered snacks and drinks so really enjoy the experi Thanks for everything y’all was amazing and the customer service was helpful and patient. Someone offered snacks and drinks so really enjoy the experience. More

Great Service I would like to thank Latasha Marshal for taking the time to address my concerns and making sure I got the best service possible. I'm coming from Rosw I would like to thank Latasha Marshal for taking the time to address my concerns and making sure I got the best service possible. I'm coming from Roswell so service and price is very important and Latasha did a great job in working with me. Thank you! More