ALM Kia South - Service Center

Awesome customer service team I had a wonderful experience, a free car wash included. Customer service was very awesome. I had my car returned to me in less time than I thought and I had a wonderful experience, a free car wash included. Customer service was very awesome. I had my car returned to me in less time than I thought and I really saw the beauty of my car. More

Great service The service were good just a little longer stay but that happen but over all it were great. I would recommend this area for anyone I love cause it’s t The service were good just a little longer stay but that happen but over all it were great. I would recommend this area for anyone I love cause it’s tight at my home. More

Great service at great prices Mike greatest me with a smile as soon as I arrived. He informed me there was a recall on my vehicle and they could take care of it the same day. Very Mike greatest me with a smile as soon as I arrived. He informed me there was a recall on my vehicle and they could take care of it the same day. Very professional and courteous. More

Great service!! Great service. Everyone was helpful, nice and informative. My vehicle was serviced in a timely and effective matter. I will continue to use ALM Kia So Great service. Everyone was helpful, nice and informative. My vehicle was serviced in a timely and effective matter. I will continue to use ALM Kia South for my vehicle services. More

Awesome service and customer care. My service writer got me in and out quick. I have a back handicap and the seating there isn't alot of high top stools and tables. So I told him about My service writer got me in and out quick. I have a back handicap and the seating there isn't alot of high top stools and tables. So I told him about my issues and he was quick to have my recall done. Instead of an hour or longer it was done in 45 minutes. The service was exceptional. More

Lack of organization & preparation I arrived on 4/05/19 for a scheduled oil-change. The filter was not in-house and had to ordered. On 4/10/19, I returned for the work which took 3-1/2 I arrived on 4/05/19 for a scheduled oil-change. The filter was not in-house and had to ordered. On 4/10/19, I returned for the work which took 3-1/2 hours. I didn't even get my complimentary car wash! Can you guys do better? More

First Oil Change Great Service in and out in a good time. Big Mike took care of everything. They did forget to fill up the Car as part of the service plan. Great Service in and out in a good time. Big Mike took care of everything. They did forget to fill up the Car as part of the service plan. More

Kia is the best This Kia has the best customer service you can possibly ask for they are speedy with service and keep you occupied while your waiting for your vehicle This Kia has the best customer service you can possibly ask for they are speedy with service and keep you occupied while your waiting for your vehicle . More

This was my first time coming. Customer service is lacking. My first impression of ALM was not a good experience at all. The security guard at the gate was on her phone and couldn't be bothered to give me assi My first impression of ALM was not a good experience at all. The security guard at the gate was on her phone and couldn't be bothered to give me assistance or directions to the Service Department. I ended up at the wrong location. When I finally found Service, it wasn't much better. I sat in my car forever, no one came out and spoke to me (there were Service staff there in the bay). Finally after realizing no one was going to greet me or help me, I got out of my vehicle and came inside. The cashier was somewhat helpful. She stated she saw my appointment and it would only be about 20 minutes or so, but I had to find a Service Advisor for my appointment. She checked me in. I finally got someone to help me, but the young lady was clearly new and not trained. I told her I had an appointment, she told me that was random and the computer scheduled it, I was not on the schedule and did not have an appointment. I tried to explain that I called and actually spoke with someone at this dealership (she wasn't listening). She said she had to enter me as a new client, because I wasn't in the system. I was in the system because I received a confirmation email, phone call and text message. I explained that someome here has my information. I also explained (3-4 times) that the cashier checked me in for my appointment, so I'm in the system. She refused to listen or get anyone's assistance. So we started the very long and tedious process of entering all of my "new" information into your computer system. When we finally got to the end, she couldn't add me and had to get help from another service advisor. He stated to her that I was already in the system, which is how I was contacted in the first place. This took about 45, just to check-in due to her lack of knowledge and listening skills. In the meantime, other people were arriving to the Service Department, checking in and being placed in the cue before me because my service advisor did not know what she was doing. 20 minutes turned into over 3 hours. I arrived at 2:15pm for a 2:30pm appointment and left after 5:15pm. I wasted an entire Saturday afternoon at a dealership with unfriendly, unknowledgable, unfocused, non-customer oriented people. Not a good experience at ALL. I tried to explain my initial experience from the gate to my Service Advisor, but she wasn't interested and wasn't listening. She said it was because I came on Saturday and they are busy. Quick question: I shouldn't expect good service from ALM on Saturday? Which day of the week should I expect it from ALM? Please let me know. Not a good experience at all. The first impression I received would make it extremely difficult for me EVER to return to ALM. Customer service was horrible. The lack of knowledge was frustrating. I have no confidence or trust in anything that my Service Advisor said or recommended. I'm uncomfortable getting car repairs based on someone's recommendation that has this much lack of knowledge and a company that lets her loose on their customers. I wouldn't trust anything that she says and not sure if I would trust ALM at this point. I asked for a Service Manager, but was told he left early because it was Saturday. I'm glad he got a chance to enjoy his Saturday, because I did not. . More

Great Service It is was a quick stop for oil change. They were fast and corteaus. They even washed and vacuumed my car! Excellent! Service! Can’t wait to visit agai It is was a quick stop for oil change. They were fast and corteaus. They even washed and vacuumed my car! Excellent! Service! Can’t wait to visit again! More