ALM Kia South - Service Center

Excellent service! I came in for an oil change , tire rotation, and a wash. Everything appears to have been performed very professionally. The wait time is fairly lon I came in for an oil change , tire rotation, and a wash. Everything appears to have been performed very professionally. The wait time is fairly long every time I've been in, but the service is great. More

It’s was GREAT! Because, they let customers know what your car need. They have great attitudes.. When people’s are nice, customers want to spent their money. They ha Because, they let customers know what your car need. They have great attitudes.. When people’s are nice, customers want to spent their money. They have great personality. More

Disorganized The dealership is overall fine, and the first two times I came in for service was somewhat reasonable. I did wait for over an hour for the oil change The dealership is overall fine, and the first two times I came in for service was somewhat reasonable. I did wait for over an hour for the oil change and over two hours for my windshield to be replaced because they were unable to order the part prior to my arrival. This most recent time, I scheduled an oil change for 7:30am on Monday morning. When I arrived at the dealership they told me that the power was out in parts of the shop, and they did not know when it would be back on. It would have been really great for them to contact me before I drove an hour to the dealership and an hour home. When I left the dealership that day, I scheduled an appointment for two days later at 10:30am. When I arrived that day, they told me that the system which handles the two included oil changes had been down for 36 hours and wouldn’t be back on until later in the afternoon. Again, no heads up. I ended up having to leave my car for 6 hours for them to get the system back and the oil changed. Again, not a huge deal. But it would have been great to have some warning. More

Quick,Fast and Easy I was in and out,my car was clean. I watched a movies and had refreshments while waiting,to make the time go bye faster👍🏽 I was in and out,my car was clean. I watched a movies and had refreshments while waiting,to make the time go bye faster👍🏽 More

Lazy tire change After waiting an hour and 45 minutes for them to change a tire I look outside to see that my car is actually sitting there and yet no one has alerted After waiting an hour and 45 minutes for them to change a tire I look outside to see that my car is actually sitting there and yet no one has alerted me that it’s ready. I pay and get ready to go and get in the car and realize that they have not even put the spare tire back In the space it belongs. I politely ask for them to put the spare back on the car because it’s a difficult spare to put on as it is put on underneath the car only to find that everyone has gone home for the day. It is simply unacceptable that you pay someone to change your tire, wait that long and they don’t even have the decency To put the spare back where it belongs. I left a very upset and no one called me to apologize. I do not recommend this service. It’s a shame because the sales department does an excellent job. I would recommend Steven Friday any day of the week. Also the office staff in the service center were great. It was just the labor staff that sucked. More

Will Never Use I have used Kia Union City for the past 11 years. My past 2 vehicles have been Sorento's. Since they changed ownership service has gotten bad. They ow I have used Kia Union City for the past 11 years. My past 2 vehicles have been Sorento's. Since they changed ownership service has gotten bad. They owe me a free oil change but I will not go back to receive it. More

Poor work performance The initial oil change was not completed on time due to the water pump malfunctioning. However after changing the water pump it seems to be leaking mo The initial oil change was not completed on time due to the water pump malfunctioning. However after changing the water pump it seems to be leaking more than it was prior. The transmission seems to slips in between changing gears from 1st to 2nd. when I questioned this doing my purchase the salesman stated that it was probably due to the car sitting up for so long. However, I asked one of the mechanics at alm and he stated that it was a recall that should be covered. More

Great experience I had a great experience I have service oil change and rotate my tires at a 9:45 appointment I arrived here at 9:40 took me in right away I was out of I had a great experience I have service oil change and rotate my tires at a 9:45 appointment I arrived here at 9:40 took me in right away I was out of there in less than an hour and a half. Great service More

Poor customer service I went here to get a transmission flush from mark and they said they did a multi point inspection and they said my car is fine and checked off green. I went here to get a transmission flush from mark and they said they did a multi point inspection and they said my car is fine and checked off green. Went home to find out that my air filter was corroded and clogged and oil all over the gasket were my spark plugs were located. I spoke to manager Mic and they didn’t want to take responsibility for missing everything especially the air filter. They were very rude and laughed in my face and didn’t even offer to replace the air filter. They seemed very unprofessional and racist, wouldn’t recommend anyone to go there. More

Professional, kind, knowledgeable From the first call to picking up the car everyone was professional and kind. Staff work collectively as a team. They returned my car cleaner than whe From the first call to picking up the car everyone was professional and kind. Staff work collectively as a team. They returned my car cleaner than when it was dropped off. More