ALM Kia South - Service Center

Great service Received great service from Mike! Was in and out in the time frame promised. Have had some issues with Service Department at the dealership before but Received great service from Mike! Was in and out in the time frame promised. Have had some issues with Service Department at the dealership before but this experince was great! More

Always a pleasure Even without a scheduled appointment I was taking in and out within 30 minutes my car was delivered to my job when they were done, Even without a scheduled appointment I was taking in and out within 30 minutes my car was delivered to my job when they were done, More

Friendly great people Someone came out as soon as I got there took down my information handed keys off told them I get off work at 2to3 and they said they could have it re Someone came out as soon as I got there took down my information handed keys off told them I get off work at 2to3 and they said they could have it ready by then and they called me at 150 and said it was ready for pickup young lady walks me to my car explains everything they did and even had it washed and ready to go Great People and customer service More

Service Had to wait a little long because I had recalls & he told me 1.5 hours & that’s all I had to wait. I love ALM Kia. Had to wait a little long because I had recalls & he told me 1.5 hours & that’s all I had to wait. I love ALM Kia. More

Great seevice!! Great people in the service department!! I would recommend this dealer to everyone! My service was great! I will keep going back to this dealership Great people in the service department!! I would recommend this dealer to everyone! My service was great! I will keep going back to this dealership More

Helpful employees The employees were clearly trying their best to help me out and give me the best experience they could. One of the most helpful dealershops I have bee The employees were clearly trying their best to help me out and give me the best experience they could. One of the most helpful dealershops I have been to. More

All around great service I'll continue to come here. Period!!! I truly appreciate what they do and how they take care of each and every single person just like family should. I'll continue to come here. Period!!! I truly appreciate what they do and how they take care of each and every single person just like family should. More

Worst service EVER In October 2018 I was having a steering wheel issue where my torque symbol came on and the wheel locked. I immediately turn the car off and back on an In October 2018 I was having a steering wheel issue where my torque symbol came on and the wheel locked. I immediately turn the car off and back on and was able to drive it to the nearest Kia dealership. I explained the situation to the tech which he was also able to hear the knocking noise as I turned the wheel from right to left. My car was there for about 3 days. I received a call stating that the reason the torque symbol came on and the steering wheel locked was because my tires were different sizes. It was also the reason for the knocking noise. I said ok and paid the diagnostic fee because I could purchase tires for a cheaper price than what they were offering. In April 2019 my steering wheel locked completely kind of like the power steering was gone. It didn't unlock even after I turned the car off and back on. I took it back to the same Kia dealership where I was told it was the steering column had gone bad. Had they taken a closer look in October it wouldn't cost me $2200.00 to get my car repaired. More

Terrible experience Had several problems with Lexus I bought . One was radio quit working within 24 hours of purchase. I made several trips from Deatsville where I live t Had several problems with Lexus I bought . One was radio quit working within 24 hours of purchase. I made several trips from Deatsville where I live to dealership a 3 hour drive . Was told last time I was there it would be taken care of & left car there for a week. When I got the call to pick it up radio lasted 30 minutes on ride home . Was told I could get new radio but service man tried to patch it . Ended up getting hung up on when I called back to discuss problem . This was after waiting a few days for a return call . I was finally told they would not fix it . Just terrible service & I would not recommend them to anyone. The car was a graduation gift for my daughter & you can imagine the disappointment. Guess I’ll have to take care of problem myself. The worst service I’ve ever experienced. More