ALM Kia South - Service Center

Great service, the wait was not long. Shout out to Robert Thompson and the young man who welcomed me on arrival (with a big smile on his face) and then assigned my car care to Robert. Shout out to Robert Thompson and the young man who welcomed me on arrival (with a big smile on his face) and then assigned my car care to Robert. More

Easy and quick. Great advisor. He kept me well updated on the status with calls and text. Great advisor. He kept me well updated on the status with calls and text. More

I had a great experience. The wait time was a little longer than I would have liked but other than that no complaints. The wait time was a little longer than I would have liked but other than that no complaints. More

Excellent service. Attendant was at my car to service me for my appointment as soon as I arrived. Attendant was at my car to service me for my appointment as soon as I arrived. More

Horrible service and horrible communication. They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to see what was going on and they told us “a part was missing” and asked us where it was. We explained nothing was missing when we dropped it off. They later found it in their mechanic shop area. We felt with over 3 managers and 5 specialist. Every-time we got a new promise but nothing was ever fulfilled. We had to call corporate twice. It was a horrible experience. To the point I don’t ever buy another Kia again. Just to be sure I don’t have to deal with them. I absolutely hated dealing with them. They never picked up the phone. They never called when they said they would. Everytime I wanted some king of update, I had to drive an hour up there everytime to talk face to face because they never called back or picked up the phone. Just horrible. More

As soon as I walked through the door I was greeted. My service did not take long either. The store was clean and my service advisor Mr.Brooks was extremely friendly and helpful My service did not take long either. The store was clean and my service advisor Mr.Brooks was extremely friendly and helpful More

They are all lazy in my opinion. Nothing gets done right. would not recommend to anyone. Nothing gets done right. would not recommend to anyone. More

I’ve needed Jimmy to call me back about the engine replacement through voicemail and through Tracie R. No luck. I understand you’re busy but this is as if you can care less about the service needs of replacement through voicemail and through Tracie R. No luck. I understand you’re busy but this is as if you can care less about the service needs of customers. More

I appreciate the service and ensuring I got in and out when I didn’t have an appointment! when I didn’t have an appointment! More

Speedy and excellent customer service. Tracy was friendly and immediately as I arrive she came out to greet me and address my concern. Tracy was friendly and immediately as I arrive she came out to greet me and address my concern. More