ALM Kia Perry

Austin in the service dept is very unprofessional. He had my car for 5 months said it was the engine but refused to fix the car and said the car with 40 thousand miles was not covered and call the pol He had my car for 5 months said it was the engine but refused to fix the car and said the car with 40 thousand miles was not covered and call the police on me because I asked about my car More

Do not buy a Kia from Jeff Smith Kia in Perry ,Ga. Do not buy Kia either, purchased a 2018 Kia Optima in 2020 , and I was at dealership 10 times in 2022. The car burns oil, and the service departme Do not buy Kia either, purchased a 2018 Kia Optima in 2020 , and I was at dealership 10 times in 2022. The car burns oil, and the service department (Austin) said I did not meet requirements for Kia to replace the engine that is under warranty and recall. I called the manufacturer Kia and the representative told me a car with 50,000 miles is old, and I should be adding 3 quarts of oil in it every 1000 miles. She said that Austin at Kia in Perry stated "I did not meet Kia specifications to satisfy the oil test and approval for the replacement engine. I had so many oil consumption test in 2022 and I was told the engine was not 1 quart low. Their technician does the test on a hot engine that is running. I test my car in the morning before it is cranked up. Boy did I buy a lemon and pick a lemon Dealership. Nancy Evans More

Terrible service department. Made a appointment for a oil change 1 1/2 weeks earlier in person. Took morning off from work to be there at 8am. Show up and they have no record of Made a appointment for a oil change 1 1/2 weeks earlier in person. Took morning off from work to be there at 8am. Show up and they have no record of my appointment and the wait is 2 hours. Their reason was they had someone else working at the time that didn't work out so he was no longer there. This place is run the same as when they where Jeff Smith Chevrolet in Byron. What's the saying, You can put lipstick on a pig but it's still a pig. More

NEGATIVE 10 STARS NEVER TAKE YOUR CAR THERE FOR SERVICE! I own a 2021 Kia Soul. On June 13th I had my vehicle towed into Jeff Smith because my check engine light came on and engine started vibrating. B I own a 2021 Kia Soul. On June 13th I had my vehicle towed into Jeff Smith because my check engine light came on and engine started vibrating. Before towing it in I spoke with a tech from Jeff Smith about the issue and they said the soonest diagnostic appointment was June 27th but to go ahead and have it towed in and they would try to work it in sooner and handle any recalls. Kia corporate was also involved with this conversation due to delay in appointment and dealer not offering loaner, so I had to pay for a rental and submit for possible reimbursement. 3 days later I received a call from Jeff Smith saying my car was ready to be picked up. All recalls were completed. I asked if the recalls being fixed also fixed whatever was causing the engine vibration and was the check engine light now off? The employee stated that the check engine light was still on. I replied that the vehicle wasn’t ready to be picked up then and would still need to be diagnosed on the 27th because it obviously wasn’t fixed. On June 29th I called to follow up on appointment and was advised that my vehicle had been ready for pickup after recalls were complete. That there was no record of an appointment for the 27th that they were told by the tow truck driver it was brought in for recalls. Remind you both myself and kia corporate spoke with them to set the diagnostic appointment. For the check engine light not the recalls. So I was advised they would get too it as soon as possible …they were short staffed. Fast forward to July 27th I received a call that my vehicle was ready. That upon diagnostic there was no check engine light on therefore nothing to check. They had my car 6 weeks. During this time, they were never apologetic for the delays or confusion, never offered a loaner, and rude when I would call. I get there to pick up my car and the information on my paperwork is incorrect they had some random person’s address listed as mine. After having to request it be corrected, they handed me the keys and said have a good day. I had to ask where the car was before they even offered to get it. So now I have paid for a rental for 6 weeks for Jeff Smith to tell me my car has nothing wrong with it. So I’m left with a car still not fixed and out over $1500 for a rental while my car sat in their parking lot. First off I do not recommend buying a KIA! A year-old car shouldn’t need to be in the shop at all other than maintenance. Second, whatever you do , DO NOT take it to Jeff Smith! I have never been treated so badly by a company and after seeing the confusion and disorganization with the management and employees I can see why they had so many delays and issues! More

I recently purchased the EV6 from J S for what ever the reason. Sell and service are not working as 1 entities , service department, well let's say rather...what service department, I'll do any future busi reason. Sell and service are not working as 1 entities , service department, well let's say rather...what service department, I'll do any future business with Hutchison in macon, Perry store haven't the knowledge nor competence, to service what they sell. In addition general management doesn't seem concerned, I would never recommend to anyone More

I had an an amazing experience there with my sales guy Mr. Chris Parker. I am a second time purchasing client and will most definitely be a return client in the future. If anyone looking for a great deal Mr. Chris Parker. I am a second time purchasing client and will most definitely be a return client in the future. If anyone looking for a great deal and very pleasant experience you need to go there. Fantastic deals and great service. More

I purchased a brand new ‘22 Kia Stinger GT1 on 08/06/2021. This is my experience with dealer and it’s employees. I negotiated everything over the phone due to it being a 3 hour drive to get to Jef 08/06/2021. This is my experience with dealer and it’s employees. I negotiated everything over the phone due to it being a 3 hour drive to get to Jeff Smith Kia from Columbia, SC. I was assured that when I arrived, the vehicle would be cleaned up and ready to go by my salesman Will Prestridge. He also told me that the car would be filled up with gas and my wife’s car would be filled up as well for making the drive. When I arrived I was greeted with the vehicle we discussed. It was not clean at all. It had dirt in the back seats, residue from the window sticker and crud all on the outside. There was also around 400 miles on it and a couple chips in the paint. After seeing all I this I just could not pull the trigger on that vehicle. Will also kept telling me that it was clean, like I was crazy and have never seen a clean car before. I went to go look at the other colors of the same exact car and they all had the same exact chipping/peeling in the paint on both sides of the car near the front wheel well. I meticulously inspected the 8 Stingers on the lot and all had the same defect. I even showed Will on multiple Stingers and he said he had never seen that before but they would touch it up in a year since that’s one of the advantages of buying from them. I expressed that I would not drive 3 hours for a touch up and it was clearly a defect given every Stinger having it and we left it at that. After driving 3 hours my mind had been made up that I was buying a new car (also my wife and 5 yo probably would have killed me), so I decided to go with the red interior due to it at least not being a demo and only having 12 miles on it. Paperwork was quick and I was in and out of the finance office quicker than ever. Me and my wife waited around for the car about 30 minutes or so after leaving the finance office. When the car was pulled back up for delivery, it was kinda clean. There was still residue from the window sticker and sticky areas from where the car had been shipped with protective things on it. I over looked this due to him saying he had to clean it himself due to the clean up guys being gone. He shook my hand, put on my temporary tag and never filled up my wife’s car as he promised. Whatever though, I got my new car so I can look past all of that. The following week I take the car to my local Kia dealer where they took pictures of the defect and sent it off for a claim. They ended up calling me about a week later saying that I had to reach out to the dealer I bought it from due to it looking like the car was damaged during PDI, so I should just be able to send them over pictures. When I called Jeff Smith Kia, I spoke with a lady in service (with not an ounce of empathy in her body) she insisted that there was no way to help me unless I drove 3 hours to bring the car in so they can get a couple photos. I then called Will who said he would handle it. I sent him a text with the photos and he acknowledged that he remembered me showing him them when I purchased the car that prior week. After a few days of no follow up, I follow back up with him and he passes the phone off to a guy in service who tells me that Kias never have any paint issues and ultimately hangs up on me when I tell him that in the car forums online a lot of people are having the same problems with Kia Stingers. I then call kia consumer affairs to try and get a resolution. I’ve had a little back and forth correspondence over the past few weeks. My case representative said she asked if they knew anything about the paint issues, and was told that Will said he had no idea about the paint problem. That’s why I’m writing this review. This whole experience has been totally unprofessional with nonexistent customer service. I’m not sure why he would be dishonest about this issue and why I am having to write this review. As of today 10/05/2021 I have yet to receive a single follow up call from Will. He called me maybe 5-6 times the day I was going to buy the car and couldn’t call me once to thank me for my business after that day. These events speak volumes of this dealer and salesperson. With apps like Podium, you can pick and choose customers who you know will leave a good review. I’m sure something like that is used at Jeff Smith Kia, because I definitely have not had a 4.8 star experience. If you are from out of town, I would encourage you to not deal with this dealer. If you are local, I would advise you to get everything in writing when dealing with Will Prestridge. More

This service department is a JOKE!!! I wouldn't recommend this dealership to anyone. Told me a bunch of lies making me think that they had fixed my car. Went to get in my car and the lights were still on. Ga this dealership to anyone. Told me a bunch of lies making me think that they had fixed my car. Went to get in my car and the lights were still on. Gave me the run around. I ended up leaving my car for them to fix the issue. Got a call the next day saying that it would be 2 weeks before the part would be here and also what they told me they fixed the day before they didn't fix it and it would be 2 weeks before that part is in as well. The service guy rolled his eyes at me as I was talking to him. Huffed and puffed at me while trying to talk to him. Just gave me bogus info to try to get me out of there. More

HORRIBLE customer service! Austin and JD are very rude. Not willing to finish job called customer service still waiting Not willing to finish job called customer service still waiting More

One of my key fobs drains the battery every 2 weeks even though not used and kept far away from car. Dealership diagnosed battery put in upside down. Mighty strange that didn't fix and still draining batt though not used and kept far away from car. Dealership diagnosed battery put in upside down. Mighty strange that didn't fix and still draining batteries. Poor, poor service. Never buying another car from them. More