ALM Kennesaw

Reporting to Buisness Bueru Words of advice, RUN!!! PLEASE DO NOT purchase a vehicle from the ALM dealerships!! If I can save someone else from the hassle & issues that I’ve bee Words of advice, RUN!!! PLEASE DO NOT purchase a vehicle from the ALM dealerships!! If I can save someone else from the hassle & issues that I’ve been through it’s worth me taking time to post this review. It has been a HORRIBLE experience working with ALM!! I normally don’t post negative reviews but in this case I want to warn anyone that is looking to buy a vehicle to not make the same mistake I did!! After driving 6 hours the car wasnt even at the dealership like I was told. While knowing I was on my way the sales representative/manager leaves. I ended up having to either get a hotel or drive back again the next day. I was there for at least 5 hours talking about everything & doing the paper work the next day. Making me miss a prior engagement that day that I had purchased tickets to attend. Unfortunately the experience continues to only get worse after being lead to believe they want to make things right because they are all about “customer service.” I was told many things & it was never what I was told & no one followed through on their word! I was told my car was to be delivered by Thur or Friday but it was not & no one even called nor sent text to let me know that it wasn’t going to be delivered. After I called I was told once again & reassured it was going to be first thing Saturday that someone would be bring the car to me. Once again the car wasn’t delieved nor did anyone call me or text me to tell me otherwise! I had rescheduled my day around the delivery of this car. Work schedule which isn’t easy & it was never delivered!! When I called the manager, Ray which is the 1st time talking to him.... he proceeds to tell me he doesn’t know when “my car” will be ready now? Really..... Another issue during this process. I sign papers with the fincial advisor regarding payment due date & etc... But a week later he text & asked me to please call him. He then informed that he is needing to send new papers for me to resign bc now they have to change the payment due date to earlier. Not the 45 days we agreed to & signed previously! All of this to say I am currently paying insurance on a car & about to make a payment on a car I do not even have in my procession & don’t know when I will even get it!!!!! Absolutely ridiculous!!! If this is what ALM considers great “customer service” I would hate to see what bad customer service looks like! More

Great Experience I must admit that I usually have a little hesitation when shopping for cars. I had been monitoring one particular car for several weeks. I made cont I must admit that I usually have a little hesitation when shopping for cars. I had been monitoring one particular car for several weeks. I made contact with Oscar and set a specific day and time that I would come to ALM Kennesaw to test drive the car. I live about 40 minutes from this location. After our conversation he confirmed the visit via text. Upon arrival, the car(s) that I specified that I wanted to test drive were out front, ready and waiting (BMW 5 series and a Maserati). Entering the facility, Oscar was at the front and greeted me. We test drove the cars and I made my choice. Oscar did an excellent job of starting my paperwork and seeing it through to the end for the BMW 5 series that I chose. In addition, his sales manager, Mark, worked on behalf to ensure that the purchase process was as painless as possible. I also can't forget the finance guy (whose name escapes me right now). While I did have a pre-approval from my own lending institution, he was able to assist in making a deal that was agreeable to all parties. Without this ALM team the process would have been much harder and probably unsuccessful. Kudos to the ALM Kennesaw team, and specifically the 3 people I mentioned above. More

Great Experience I had a great experience here. Nicole was great! She was very helpful throughout the whole process. I would definitely recommend this dealership for y I had a great experience here. Nicole was great! She was very helpful throughout the whole process. I would definitely recommend this dealership for your next car purchase More

Easy-peasy First off, I can truly appreciate a dealership where you are not attacked by sales people upon getting out of your vehicle. Oscar was not pushy but an First off, I can truly appreciate a dealership where you are not attacked by sales people upon getting out of your vehicle. Oscar was not pushy but answered all our questions, gave us time on the test drive, and offered to work on the price when he knew we had to leave without immediately purchasing. Then when two weeks had passed before we were able to come back in, picked up the ball like no time had passed. Got us the price we needed on the car. Good salesman, good guy! More

Excellent customer service. ALM Kennesaw employees gave me the best customer service. Richard MacLaren made my experience so easy. He was professional and should be employee of t ALM Kennesaw employees gave me the best customer service. Richard MacLaren made my experience so easy. He was professional and should be employee of the month. More

Great Experience It was a pleasure working with Oscar. Oscar was very friendly and helpful and would highly recommend him. Additionally, the rest of the staff was grea It was a pleasure working with Oscar. Oscar was very friendly and helpful and would highly recommend him. Additionally, the rest of the staff was great and a pleasure to deal with. More

Friendly sales experience Nicole King was very friendly and helpful. She answered all of our questions. They got the sd card for the navigation like they said they would. Th Nicole King was very friendly and helpful. She answered all of our questions. They got the sd card for the navigation like they said they would. The gas tank could have been filled up but we did have enough to get to a gas station. They do a safety check but we had to really replace windshield wipers the next day after delivery during down pour. More

Hard Work Pays Off! I had recently found myself having to file bankruptcy then my car gets totaled. I started searching for a dealer that could help get financing. My em I had recently found myself having to file bankruptcy then my car gets totaled. I started searching for a dealer that could help get financing. My employer and his son had purchased vehicles from ALM and recommended them highly so I decided to try them out. The ALM Kennesaw location had a few different cars I was interested in which was easy since they had a huge selection. I chose a 2016 Ford Mustang Convertible and applied. The application process was simple and took only a few minutes to do. With the recent bankruptcy, it was a challenge to get the down payment, the interest rate and the monthly payment all to where I was comfortable as was the lender. Salesman, Oscar Bryant, was friendly, knowledgeable, and patient. He had his Finance Manager, Chris Auguste, to help with this task. They both were diligent and unwavering in the pursuit to get financing for my new-to-me vehicle. They went above and beyond and never got frustrated or fed up, even with my umpteen thousand questions. In the end they actually had a better set of numbers than I could have hoped for. I will do business with them again. More

Wonderful Experience ALM is by far the best dealership I have personally dealt with. Oscar Bryant and Tammy were very professional as well as friendly. I felt I had known ALM is by far the best dealership I have personally dealt with. Oscar Bryant and Tammy were very professional as well as friendly. I felt I had known them for years. We felt very comfortable and relaxed. I was VERY pleased with the negotiation process. I was able to get the price worked out to fit my budget. The whole staff was very friendly. I would definitely recommend ALM to friends and family and have already discussed our wonderful experience to those around me. Keep up the good work. More