ALM Hyundai of Florence

Jenna is super easy to work with. My family has bought all our vehicles from her and she is very outgoing! My family has bought all our vehicles from her and she is very outgoing! More

Edit: I got my car back after 6+ months. The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, firemen shutting down the street FIRE. And shocker: ALM hasn’t called me back to try to make this right. Guess I’ll have to handle this on my own also. Good luck getting a call or e-mail back, let alone your vehicle. It has been almost 6 months and even Hyundai corporate is having a hard time getting calls back. When we do get any information it is incorrect. I have been told multiple times that I should have my car "in two weeks" beginning about 3 months ago. All I have asked for is an honest update and I get either rudeness from Tricia or a lack of response from Joey or Ken. Also when I originally left a 1 star review someone named Eve reached out stating they would take over communication and make sure I was kept in the loop and asked me to change my rating. In good faith; I did. Have not heard back from her at all since then. This place is unethical and dishonest. More

I am posting this to make other potential customers aware to be careful when submitting payment information to this dealer. I placed a deposit on a new car with a credit card. Some weeks later my cre aware to be careful when submitting payment information to this dealer. I placed a deposit on a new car with a credit card. Some weeks later my credit card began being used for fraudulent charges. At first is was some small charges from "ALM Newnan" in Georgia. Then I started to see larger charges at stores & restaurants. Knowing this was not valid I called and emailed the sales manager asking how this could happen and to contact me on what they found. It's been over 4 weeks and no response to calls or email. This dealer just doesn't are about you after the sale is done. Please be warned you personnel information could be at risk as well. More

Best Dealership In Florence! Kimberly Made My Car-Buying Experience A Great One. She Was Able To Get Me Exactly What I Was Looking For, Her And The Hyundai Team Were Amazing! Wou Kimberly Made My Car-Buying Experience A Great One. She Was Able To Get Me Exactly What I Was Looking For, Her And The Hyundai Team Were Amazing! Would Highly Recommend To Anyone. More

Drove from GA to specifically work with this team! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!! More

My 2017 Tucson has been at ALM since the first week of April due to an engine recall. Obviously it’s not their fault that my engine has a recall, I didn’t even buy it from this specific dealership. Howeve April due to an engine recall. Obviously it’s not their fault that my engine has a recall, I didn’t even buy it from this specific dealership. However, over the past 6 months of not having my vehicle, I’ve gotten run around through multiple service advisors & been told numerous different things. They told me 1 person was in front of me for the engine back in May… A month or so ago, the service manager told us that they were ordering the engine (even though a service advisor told us it had been ordered back in APRIL) and it should be a few weeks. Two weeks ago, a service advisor told us a few had come in and mine was in the line to get fixed. But as of today, no one remembers telling us this and we are still waiting on an engine??? My wife has been without a vehicle for 6 months with no clear answers and Hyundai Corporate goes based on what the dealership says. I’d never consider getting a car here and if you need service or a recall handled, please just take the trip somewhere else. No one, including Hyundai corporate cares about you. More

Honestly a great experience overall. Kimberly did a great job getting me the deal I needed to get the car I wanted, and the finance dept was incredibly helpful in explaining all of the g Kimberly did a great job getting me the deal I needed to get the car I wanted, and the finance dept was incredibly helpful in explaining all of the great deals that the company has to offer. First company to actually keep my business when it comes to vehicles and look forward to dealing with them in the future! More

Do your homework. Jolly of the internet department wanted to charge me $40,000 for a $33680 2022 Hyundai Tucson leftover. These dealers should understand a lot of cu Jolly of the internet department wanted to charge me $40,000 for a $33680 2022 Hyundai Tucson leftover. These dealers should understand a lot of customers will remember these tactics. More