ALM Hyundai of Florence

Very happy with this dealership would recommend them to anyone from sales finance and service anyone from sales finance and service More

Do not go to this dealership to buy a car. I just purchased a used car from them. Car had 2000 miles on it and had a prior issue with the navigation / safety computer. They assured me had b I just purchased a used car from them. Car had 2000 miles on it and had a prior issue with the navigation / safety computer. They assured me had been replaced and was working. The salesman Jon emailed me the car still had 45 months or 58k miles on the factory warranty. I live in a different state. I took delivery of the car and within two minutes of starting it and trying to activate the navigation the computer failed -- it clearly was not working. They advised me to take it to my local dealer to have it "reset." Dealer told me it's faulty and needs to be replaced and part is on backorder. Further, my local dealer told me the factory warranty is 24 months. They lied about the warranty. Four days later, the battery fails and is dead. They did pay to replace it, but not offering to take care of the warranty issue or the failed hardware. Tonight, they emailed me a curt email that I never paid the balance of the down payment. First of all, I certainly did and I doubt they would have finished the transaction and turned over a $45k car to me if I hadn't paid the down payment in full. They lost the check. They told me I needed to overnight them a new check accused me of not paying the balance. They are disorganized, dishonest and disingenuous. There are plenty of honest dealers out there. Drive past this one when you're shopping. More

Thank you to the GM Ken Myers, the Customer Service Representative Eve, and Joey from Service. These 3 have worked their xxxxx off to make up for what could have been prevented. Mistakes happen, but I Representative Eve, and Joey from Service. These 3 have worked their xxxxx off to make up for what could have been prevented. Mistakes happen, but I am glad to see that These 3 stand by their word in order to help my car buying experience! More

Jenna is super easy to work with. My family has bought all our vehicles from her and she is very outgoing! My family has bought all our vehicles from her and she is very outgoing! More

Edit: I got my car back after 6+ months. The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, firemen shutting down the street FIRE. And shocker: ALM hasn’t called me back to try to make this right. Guess I’ll have to handle this on my own also. Good luck getting a call or e-mail back, let alone your vehicle. It has been almost 6 months and even Hyundai corporate is having a hard time getting calls back. When we do get any information it is incorrect. I have been told multiple times that I should have my car "in two weeks" beginning about 3 months ago. All I have asked for is an honest update and I get either rudeness from Tricia or a lack of response from Joey or Ken. Also when I originally left a 1 star review someone named Eve reached out stating they would take over communication and make sure I was kept in the loop and asked me to change my rating. In good faith; I did. Have not heard back from her at all since then. This place is unethical and dishonest. More

I am posting this to make other potential customers aware to be careful when submitting payment information to this dealer. I placed a deposit on a new car with a credit card. Some weeks later my cre aware to be careful when submitting payment information to this dealer. I placed a deposit on a new car with a credit card. Some weeks later my credit card began being used for fraudulent charges. At first is was some small charges from "ALM Newnan" in Georgia. Then I started to see larger charges at stores & restaurants. Knowing this was not valid I called and emailed the sales manager asking how this could happen and to contact me on what they found. It's been over 4 weeks and no response to calls or email. This dealer just doesn't are about you after the sale is done. Please be warned you personnel information could be at risk as well. More

Best Dealership In Florence! Kimberly Made My Car-Buying Experience A Great One. She Was Able To Get Me Exactly What I Was Looking For, Her And The Hyundai Team Were Amazing! Wou Kimberly Made My Car-Buying Experience A Great One. She Was Able To Get Me Exactly What I Was Looking For, Her And The Hyundai Team Were Amazing! Would Highly Recommend To Anyone. More

Drove from GA to specifically work with this team! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!! More