ALM Hyundai of Florence

We were very pleased with the service we received by Marshawn and the whole ALM team. Marshawn and the whole ALM team. More

Listed prices are a bait and switch. Huge markup on all vehicles. While this is still happening, it's no longer everywhere. Do not trust quoted/web prices. Kimberly was a great sales Huge markup on all vehicles. While this is still happening, it's no longer everywhere. Do not trust quoted/web prices. Kimberly was a great sales person. Very responsive and informative. Even when she didn't know something off the top of her head, she found out and called me back as soon as possible. More

I have a 2020 Santa fe with 10,990 miles on it. took to dealer on 10/26/22, with 10,031 milles for service. I was there the week before and at that time I was advised it could be a $139 diag. fee i took to dealer on 10/26/22, with 10,031 milles for service. I was there the week before and at that time I was advised it could be a $139 diag. fee if rats had eaten my wires. Before I took the car back a week later for scheduled service I Bore scoped the engine wires, and informed them of that just in case they said the wire's were eaten. I also informed them I don't reside in a garbage dump. Here is what they told me I HAD TOO MANY AFTER MARKET ATTACHEMENTS TO THE CAR. THE CAR HAD A FRONT MOUNTED CAMERA AND A REAR ONE, A RADAR DETECTOR, AND A CB UNDER MY SEAT WHICH WAS NOT PLUGGED IN AT THE TIME. The cb is only on every 90 days for a trip of 675 miles for a trip to Atlanta. The exact words they used is as follows, Battery state of health is at 55% vehicle's start stop function can only work if vehicle battery state of charge is at 70% or better. It continued tech recommends removing some of the Aftermarket accessories Customer has installed as they can greatly decrease Vehicle battery state of charge and state of Health. I did as the suggested and made my trip to Atlanta. But before leaving the Dealership Informed Them I had Bachelor Degree and was a Engineer for HP-PHILLIPS ULTRA/SOUND DIVISION FOR 23 YRS BEFORE RETIRING. I HAVE SIX USB OUTLETS IN MY CAR, AND WHAT ARE THEY THERE FOR. THE CAMERAS ONLY USE A FEW MILIAMPS AS WELL AS THE RADAR DEVICE. They went on to ask how far away my was car parked from my driveway as the key FOB could be too close to the car when Parked. I took a Key FOB protector out of my pocket, and asked what was that you're saying? I asked Why don't you replace the battery the car is still under full warranty with such Low mileage. the're reply the accessories. What are the outlets there for if not to use. Going thru some of the other posts they know there is a problem. I have made a case with Hyundai Customer support, and the said I had to deal with the Dealership. For what would I go back to them for . Hyundai and the dealership Know there is a problem with the ISG system. I paid for this devise and I want it fixed Not some electronics Garbage thrown my way. I guess next it's on to the BBB bureau, fix this problem or how to proceed THIS IS A KNOWN PROBLEM WITH THE STOP START FEATURE. LOOKED ON THE HYUNDIA FORUM PAGE WHICH IS UNDER THE HYUNDAI HOME PAGE OTHER ENGINEERS AND TECHICAL PEOPLE HAVE REPORTED ALSO. THIS IS A KNOWN ISSUE. Share Reply Quote More

Very happy with this dealership would recommend them to anyone from sales finance and service anyone from sales finance and service More

Do not go to this dealership to buy a car. I just purchased a used car from them. Car had 2000 miles on it and had a prior issue with the navigation / safety computer. They assured me had b I just purchased a used car from them. Car had 2000 miles on it and had a prior issue with the navigation / safety computer. They assured me had been replaced and was working. The salesman Jon emailed me the car still had 45 months or 58k miles on the factory warranty. I live in a different state. I took delivery of the car and within two minutes of starting it and trying to activate the navigation the computer failed -- it clearly was not working. They advised me to take it to my local dealer to have it "reset." Dealer told me it's faulty and needs to be replaced and part is on backorder. Further, my local dealer told me the factory warranty is 24 months. They lied about the warranty. Four days later, the battery fails and is dead. They did pay to replace it, but not offering to take care of the warranty issue or the failed hardware. Tonight, they emailed me a curt email that I never paid the balance of the down payment. First of all, I certainly did and I doubt they would have finished the transaction and turned over a $45k car to me if I hadn't paid the down payment in full. They lost the check. They told me I needed to overnight them a new check accused me of not paying the balance. They are disorganized, dishonest and disingenuous. There are plenty of honest dealers out there. Drive past this one when you're shopping. More

Thank you to the GM Ken Myers, the Customer Service Representative Eve, and Joey from Service. These 3 have worked their xxxxx off to make up for what could have been prevented. Mistakes happen, but I Representative Eve, and Joey from Service. These 3 have worked their xxxxx off to make up for what could have been prevented. Mistakes happen, but I am glad to see that These 3 stand by their word in order to help my car buying experience! More

Jenna is super easy to work with. My family has bought all our vehicles from her and she is very outgoing! My family has bought all our vehicles from her and she is very outgoing! More

Edit: I got my car back after 6+ months. The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, firemen shutting down the street FIRE. And shocker: ALM hasn’t called me back to try to make this right. Guess I’ll have to handle this on my own also. Good luck getting a call or e-mail back, let alone your vehicle. It has been almost 6 months and even Hyundai corporate is having a hard time getting calls back. When we do get any information it is incorrect. I have been told multiple times that I should have my car "in two weeks" beginning about 3 months ago. All I have asked for is an honest update and I get either rudeness from Tricia or a lack of response from Joey or Ken. Also when I originally left a 1 star review someone named Eve reached out stating they would take over communication and make sure I was kept in the loop and asked me to change my rating. In good faith; I did. Have not heard back from her at all since then. This place is unethical and dishonest. More