ALM Hyundai of Florence

Shady as ****! !Purchased 2019 TLX .They say the used cars are inspected. Well what is apparent if so they don't do the repairs. Purchased got home two body damaged !Purchased 2019 TLX .They say the used cars are inspected. Well what is apparent if so they don't do the repairs. Purchased got home two body damaged areas, wheel liner missing, fob needed battery, all tires bad;told this oil change November Purchased August. Did replace wheel liner, I believe because only way they would get title. At the repair told me they would look into body damage and wiper hose line was bad and they would replace February 2022 and not a word from them!!!! More

Kevin & Everyone was Great and Helpful,,We are Happy with the Toyota Tundra (17)....Thank You... the Toyota Tundra (17)....Thank You... More

Kevin Graham was very attentive, real, thorough and honest from the beginning to the end of the car sale. He continued to pursue excellence by following up with vehicle education. Furthermore, he res honest from the beginning to the end of the car sale. He continued to pursue excellence by following up with vehicle education. Furthermore, he responded several times in a and thorough manner when I had questions regarding the car. While educating me with the car features, Kimberly Brown was also very helpful in assisting me in gaining a better perspective on the features and benefits of the car. Her expertise helped me to better appreciate the overall experience and helped me to clearly see the value of the car. Both Kimberly and Kevin are amazing assets to ALM. The turned a potentially stressful car experience into a very positive transition to a smaller vehicle. Furthermore, because of their diligence and care, I have proactively promoted your company to many of my clients and friends alike. More

There are pros and cons,My Husband and I bought a There are pros and cons, My Husband and I bought a Maserati recently and we love the Car,Jon was super resourceful and helpful so was Chris ,we would There are pros and cons, My Husband and I bought a Maserati recently and we love the Car,Jon was super resourceful and helpful so was Chris ,we would definitely buy a Car from Jon and Chris again. On the other site I would never want to deal with Matt Krest ever, he doesn't speak truthful and pressures you into signing documents which are not even filled out correct, Thanks God he left that Dealership. More

I scheduled a test drive with Marshawn and let him know I was driving from 2hrs away. I confirmed the vehicle had no CPO and warranty before setting off. He advised the car will be pulled up to the front by was driving from 2hrs away. I confirmed the vehicle had no CPO and warranty before setting off. He advised the car will be pulled up to the front by arrival. I drove 2hrs to get there and immediately noticed the car was already running when I had no announced my arrival, red flag 1. I inspected the Mercedes GLC and car has experienced extreme usage far below the appearance online. The tires had about 15% life compared to the shiny new look online. The brakes cried when I pressed them and all looked rusty contrary to the online listing. The pictures showed a clean interior but in person it was dirty like its been off road. I turned car off to check engine bay, started it up and the battery sign was on. Soon after taking off for a test drive, the car warned to turn of the engine immediately. I moved 1 inch from the lot, parked in the car at service entry and headed back another 2hrs. Waste of my time and Shawn was not honest about the condition when I had told him, I am driving from a 2hr distant location. Jenna who was passed on to help was clueless about the car and pretty much washed her hands off knowing anything. there was no attempt to offer other vehicles on the lot. The price was too good to be true and listings are deceptive. STAY AWAY FROM THIS PLACE. More

Great experience working with Kevin during purchase of our 2022 Santa Fe. I would highly recommend him. I can't say the same about the people that value your used car. They are totally in their own wor our 2022 Santa Fe. I would highly recommend him. I can't say the same about the people that value your used car. They are totally in their own world and not in current. I sold my car for $4000 more than they offered the same day to another dealer. More

Very poor customer service. It’s not that hard to communicate. Answer the phone once in a while. communicate. Answer the phone once in a while. More

First car purchase experience and I was dreading the typical schemes and tactics care salesmen use to make you spend more money. None of that happened. I felt very comfortable the entire process and I c typical schemes and tactics care salesmen use to make you spend more money. None of that happened. I felt very comfortable the entire process and I could tell they had my best interest in mind. I came in with a specific car I wanted and ended up purchasing it. All-around pleasant experience with the employees -- especially my dealer, Jon, who helped me throughout the entire process! More

or a used car, they will try to add on $3000 over the advertised price. For example, $995 for fabric protector. Yeah, I can go to Walmart and get a can of Scotch Guard that will do pretty much the same t advertised price. For example, $995 for fabric protector. Yeah, I can go to Walmart and get a can of Scotch Guard that will do pretty much the same thing. Another is a $995 "title handling fee" so they can make sure it's "done right." Done right? What does that even mean?? Private individuals buy and sell cars from and to each other every day and somehow it gets "done right" without somebody having to pay an extra grand. They eventually came down $1000, and I bought the car because, one, I had to have a car because the one I was driving had been totaled. And two, my wife had a bad sinus infection and bronchitis, felt horrible, and just wanted to get a car so we could get the heck out of Florence and get back home. Otherwise I would've laughed in their face and walked out. Well, they made the sale. I guess that's all that matters to them. But I promise you I will NEVER buy another vehicle from them. More

Friendly helpful courteous professional likeable positive nice driven innovative passionate responsible trustworthy attentive knowledgeable well-informed positive nice driven innovative passionate responsible trustworthy attentive knowledgeable well-informed More