ALM Hyundai of Florence

Owner of a 2014 Hyundai Sonata with 5 open recalls. Spoke to Clifford and was told to call when my car would be towed, but it was a 4-6 week wait to get the car in the shop. My car was towed costing $2 Spoke to Clifford and was told to call when my car would be towed, but it was a 4-6 week wait to get the car in the shop. My car was towed costing $275 only to be told that the service manager says they are not accepting anymore vehicles because they have too many. Now I’m paying $275 to have my car towed back. Service manager was rude and told me all these stipulations as to why my car would be denied anyway. No good service at all!! More

Best experience we ever had. Everyone was very helpful. Loved everything about our experience. Thanks Everyone was very helpful. Loved everything about our experience. Thanks More

Great smooth experience purchasing my car Kimberly was great and worked well with me to accommodate my needs great and worked well with me to accommodate my needs More

Shady as ****! !Purchased 2019 TLX .They say the used cars are inspected. Well what is apparent if so they don't do the repairs. Purchased got home two body damaged !Purchased 2019 TLX .They say the used cars are inspected. Well what is apparent if so they don't do the repairs. Purchased got home two body damaged areas, wheel liner missing, fob needed battery, all tires bad;told this oil change November Purchased August. Did replace wheel liner, I believe because only way they would get title. At the repair told me they would look into body damage and wiper hose line was bad and they would replace February 2022 and not a word from them!!!! More

Kevin & Everyone was Great and Helpful,,We are Happy with the Toyota Tundra (17)....Thank You... the Toyota Tundra (17)....Thank You... More

Kevin Graham was very attentive, real, thorough and honest from the beginning to the end of the car sale. He continued to pursue excellence by following up with vehicle education. Furthermore, he res honest from the beginning to the end of the car sale. He continued to pursue excellence by following up with vehicle education. Furthermore, he responded several times in a and thorough manner when I had questions regarding the car. While educating me with the car features, Kimberly Brown was also very helpful in assisting me in gaining a better perspective on the features and benefits of the car. Her expertise helped me to better appreciate the overall experience and helped me to clearly see the value of the car. Both Kimberly and Kevin are amazing assets to ALM. The turned a potentially stressful car experience into a very positive transition to a smaller vehicle. Furthermore, because of their diligence and care, I have proactively promoted your company to many of my clients and friends alike. More

There are pros and cons,My Husband and I bought a There are pros and cons, My Husband and I bought a Maserati recently and we love the Car,Jon was super resourceful and helpful so was Chris ,we would There are pros and cons, My Husband and I bought a Maserati recently and we love the Car,Jon was super resourceful and helpful so was Chris ,we would definitely buy a Car from Jon and Chris again. On the other site I would never want to deal with Matt Krest ever, he doesn't speak truthful and pressures you into signing documents which are not even filled out correct, Thanks God he left that Dealership. More

I scheduled a test drive with Marshawn and let him know I was driving from 2hrs away. I confirmed the vehicle had no CPO and warranty before setting off. He advised the car will be pulled up to the front by was driving from 2hrs away. I confirmed the vehicle had no CPO and warranty before setting off. He advised the car will be pulled up to the front by arrival. I drove 2hrs to get there and immediately noticed the car was already running when I had no announced my arrival, red flag 1. I inspected the Mercedes GLC and car has experienced extreme usage far below the appearance online. The tires had about 15% life compared to the shiny new look online. The brakes cried when I pressed them and all looked rusty contrary to the online listing. The pictures showed a clean interior but in person it was dirty like its been off road. I turned car off to check engine bay, started it up and the battery sign was on. Soon after taking off for a test drive, the car warned to turn of the engine immediately. I moved 1 inch from the lot, parked in the car at service entry and headed back another 2hrs. Waste of my time and Shawn was not honest about the condition when I had told him, I am driving from a 2hr distant location. Jenna who was passed on to help was clueless about the car and pretty much washed her hands off knowing anything. there was no attempt to offer other vehicles on the lot. The price was too good to be true and listings are deceptive. STAY AWAY FROM THIS PLACE. More

Great experience working with Kevin during purchase of our 2022 Santa Fe. I would highly recommend him. I can't say the same about the people that value your used car. They are totally in their own wor our 2022 Santa Fe. I would highly recommend him. I can't say the same about the people that value your used car. They are totally in their own world and not in current. I sold my car for $4000 more than they offered the same day to another dealer. More

Very poor customer service. It’s not that hard to communicate. Answer the phone once in a while. communicate. Answer the phone once in a while. More