ALM Hyundai of Florence

My 2017 Tucson has been at ALM since the first week of April due to an engine recall. Obviously it’s not their fault that my engine has a recall, I didn’t even buy it from this specific dealership. Howeve April due to an engine recall. Obviously it’s not their fault that my engine has a recall, I didn’t even buy it from this specific dealership. However, over the past 6 months of not having my vehicle, I’ve gotten run around through multiple service advisors & been told numerous different things. They told me 1 person was in front of me for the engine back in May… A month or so ago, the service manager told us that they were ordering the engine (even though a service advisor told us it had been ordered back in APRIL) and it should be a few weeks. Two weeks ago, a service advisor told us a few had come in and mine was in the line to get fixed. But as of today, no one remembers telling us this and we are still waiting on an engine??? My wife has been without a vehicle for 6 months with no clear answers and Hyundai Corporate goes based on what the dealership says. I’d never consider getting a car here and if you need service or a recall handled, please just take the trip somewhere else. No one, including Hyundai corporate cares about you. More

Honestly a great experience overall. Kimberly did a great job getting me the deal I needed to get the car I wanted, and the finance dept was incredibly helpful in explaining all of the g Kimberly did a great job getting me the deal I needed to get the car I wanted, and the finance dept was incredibly helpful in explaining all of the great deals that the company has to offer. First company to actually keep my business when it comes to vehicles and look forward to dealing with them in the future! More

Do your homework. Jolly of the internet department wanted to charge me $40,000 for a $33680 2022 Hyundai Tucson leftover. These dealers should understand a lot of cu Jolly of the internet department wanted to charge me $40,000 for a $33680 2022 Hyundai Tucson leftover. These dealers should understand a lot of customers will remember these tactics. More

ALM was covered in cars when we arrived. Drove a used car, didn’t care for it. Saw a new one that I had researched but due to the extremely crowded lot, the easiest to access was inside the Drove a used car, didn’t care for it. Saw a new one that I had researched but due to the extremely crowded lot, the easiest to access was inside the showroom. Several people there helped get it outside and I tested it and liked it (2022 Hyundai Tucson- highly rated by Consumer reports, Motor Trend and Car &Driver). We couldn’t come to terms at first but Jenna stuck with me and we worked it out. She drove the car and papers to me -40 miles away- and drove my trade in vehicle back. ALWAYS ask for Jenna at ALM Hyundai of Florence if you want someone knowledgeable who will really work with you. More

Quick and easy! Test drove the car I was interested in and was wrote up and approved within an hour! Test drove the car I was interested in and was wrote up and approved within an hour! More

I had a terrible customer service experience, Brandy Davis wasnt very friendly. Was quit rude. Davis wasnt very friendly. Was quit rude. More

Awesome! ! Joshua Sears gets a 5+ 🌟rating!! He listened to what I wanted & found it exactly he went far & beyond, very professional & friendly. I actually ha ! Joshua Sears gets a 5+ 🌟rating!! He listened to what I wanted & found it exactly he went far & beyond, very professional & friendly. I actually have purchased 2 Hyundai’s from him. Had a very positive experience @ ALM Hyundai definitely recommend this dealership to buy a vehicle and ask for Joshua Sears you won’t be disappointed. So Thank You ALM Hyundai & Joshua Sears! Also Michael Stewart from Finance I want to add was awesome & helpful with finding the right pmts for my budget. More

It was wonderful working with Joshua at ALM Hyundai. He was very prompt in responding in goes above and beyond to educate in showing car features, app etc. He was very prompt in responding in goes above and beyond to educate in showing car features, app etc. More

Josh not only helped us find the vehicle we were looking for but also went above and beyond to show us the features and educate us on how to use the features. I highly recommend him and would love to work w for but also went above and beyond to show us the features and educate us on how to use the features. I highly recommend him and would love to work with him again for our future needs! More

Please go see Jon to purchase your next vehicle! He was truly a blessing to me and my girls. I'm on the road to independence and I appreciate Jon! He was truly a blessing to me and my girls. I'm on the road to independence and I appreciate Jon! More