ALM Hyundai of Florence

So I purchased a Santa Fe from ALM. After about two hours of driving it I was getting extreme leg cramps from the seat. I asked Hyundai if I can return the vehicle and they told me I co After about two hours of driving it I was getting extreme leg cramps from the seat. I asked Hyundai if I can return the vehicle and they told me I could exchange it for another one. When I got back to Hyundai I was not able to find a vehicle that I was comfortable in due to being tall. Hyundai made me find a vehicle and made me purchase another vehicle instead of doing the right thing and taking it back. So I ended up with a Santa Cruz after the deal was all set and done Jolly the salesman gave me the car and didn’t explain a single feature on it the And basically told me to have a nice day, so when I left I had no clue how to use the features on the car. When I arrived at the dealership this morning at 9 o’clock they made me sit and wait for them for an hour while they had a sales Meeting instead of assisting me. When they got out of the sales meeting the sales manager Greg went into his office and ate red velvet cake Instead of helping me. He then began chewing tobacco and spitting in a bottle where customers could clearly see him. This is one of the worst dealer Experiences I ever had. I explained to them that I was a disabled law-enforcement officer and I was unable to They d drive the car, they did not care one bit. I would avoid this dealer at all costs if they treat customers like this. More

Everything all right, customer service representative was good, cordial, attentive, acute in the time and information good, cordial, attentive, acute in the time and information More

Very good customer service from the sales department, especially the way and speed with which they offer options, solutions and answers especially the way and speed with which they offer options, solutions and answers More

Some time ago, on a couple of occasions in the past, i had been interested in buy a used cars, and the experiences had no positive with the sellers, this time i think the interactions has been completely had been interested in buy a used cars, and the experiences had no positive with the sellers, this time i think the interactions has been completely different and fluid More

I took a short view at the stock of this preowned car dealer and had a good experience, even though i don't sure of end up buying a car, the staff taking the time to answer all my questions without any p dealer and had a good experience, even though i don't sure of end up buying a car, the staff taking the time to answer all my questions without any pressure, everything was in order, and the cars were in great condition, i must say that the customer service is good too More

Accommodating and effective customer service is a hallmark of their sales department, where i founded that every team member is dedicated to meeting the unique needs of the clients, their staff is tr hallmark of their sales department, where i founded that every team member is dedicated to meeting the unique needs of the clients, their staff is trained to listen actively and address concerns promptly, and provide tailored solutions that exceed customer's expectations, a sincerely attention is the better way to make happy any customer More

I just wanted to test drive a 2025 Santa Cruz and had the pleasure of Jon Marbury to come out greeting me I was not even going to trade my 2021 Ford ranger but I thought maybe. Mr Jon was so pleasant a pleasure of Jon Marbury to come out greeting me I was not even going to trade my 2021 Ford ranger but I thought maybe. Mr Jon was so pleasant and very very knowledgeable above this vehicle He was super great as a salesman (and I was not a easy customer) Today, I am driving my new Santa Cruz and would definitely recommend Alm Hyundai in Florence and my salesman Jon Marbury! Great service all around! More

The dealer has a wide selection of models, i think this will guarantee me the possibility of making a correct choice among all the options, they communicated with me kindly and quickly, and informed me of will guarantee me the possibility of making a correct choice among all the options, they communicated with me kindly and quickly, and informed me of all the characteristics of the vehicle, the´re very professional More

Great customer service, great attention and everything you want to find in terms of treatment and variety in a car dealership you want to find in terms of treatment and variety in a car dealership More

The customer service team exhibited competence and attentiveness, while the sales representative and dealership maintained a welcoming and accommodating demeanor throughout the entire process of displ attentiveness, while the sales representative and dealership maintained a welcoming and accommodating demeanor throughout the entire process of display the vehicle More