ALM Hyundai West - Service Center

Timely servicing of my vechicle FYI, Timely servicing of my vehicle: 2012 Hyundai Equus Short wait time...good conversation with the sales rep! Truly a positive customer expierenc FYI, Timely servicing of my vehicle: 2012 Hyundai Equus Short wait time...good conversation with the sales rep! Truly a positive customer expierence... Thank you... Ronald D Coleman More

Great Service Great service by your team. I have been coming here for service for the last few years. Your team is friendly and shows eagerness to serve. Thanks to Great service by your team. I have been coming here for service for the last few years. Your team is friendly and shows eagerness to serve. Thanks to your whole team. Patricia More

Great customer service. Great work. Very friendly. Very fast. I had an appointment and my car was ready before the time they gave me. Location is very convenient. I highly Great work. Very friendly. Very fast. I had an appointment and my car was ready before the time they gave me. Location is very convenient. I highly recommend. More

July 18, 2018 Visit My service experience was not the best experience that I have had at this dealership. One year ago to the day I received an oil change as well as rec My service experience was not the best experience that I have had at this dealership. One year ago to the day I received an oil change as well as recall updates to my vehicle. I received a red carpet treatment that, because I had provided a less than stellar review. Upon my arrival, I was the third car in line to enter the service area, but none of the cars were greeted by service professionals. I had another appointment that day so I left my car expecting to be able to pick it up when my other appointment concluded. However, much to my dismay I was informed that they were still checking into the reasons my entertainment system was not displaying ANY information. I spoke with my Service Advisor Dietrich and he told me he would check on the status and call me back. That was around 2:30 and at 5:45 I ended up calling back to find out the status. At that time he told me that they determined the problems with the display and I was going to need a new radio/entertainment system and window trim for another issue I am having with my car. I called and spoke Dietrich on Thursday, July 26, 2018 to find out the status of the items they needed to finish my vehicles issues and, due to the time of my call the parts department was closed so he told me he would check the the following day and call me back with an update. I asked him to leave me a voicemail message with the update since I was having surgery the next day. unfortunately, I did not have a message from him and it was not until Monday, July 30, 2018 when I began trying to reach a live body in the service area to check on the status of the items they were waiting on. It wasn’t until I called the Parts department, this week to check on the status of the remaining items needed to repair my car that I reveivd a call from Dietrich letting me know it had arrived and I could schedule an appointment for installation of the parts. I will be returning on Monday, August 13, 2018, which will determine the likelihood of whether or not I return to this facility. More

Great service!! Service was great!! Staff was pleasant and very helpful. Ms Williams even took the time to check on me while I was in the waiting area while my car w Service was great!! Staff was pleasant and very helpful. Ms Williams even took the time to check on me while I was in the waiting area while my car was being serviced. Other staff members were very attentive as well ( sorry I don't know all of their names). Very clean and pleasant environment which made the waiting time easy. More

Professional Ms. Angela Jackson was professional and prompt with answering any questions i had during my vehicle being serviced. Great customer service!! My exper Ms. Angela Jackson was professional and prompt with answering any questions i had during my vehicle being serviced. Great customer service!! My experience was outstanding... More

Quick, friendly, very helpful!! The service lady on August 4 was very nice even when I didn’t have an appointment she helped with my oil change!! And advised me to make sure to sched The service lady on August 4 was very nice even when I didn’t have an appointment she helped with my oil change!! And advised me to make sure to schedule an appointment in the future. The service was quick and the recommendations to my vehicle was noted. Keep up the great work. Looking forward to future service at your location!!! More