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316 Reviews of ALM Hyundai West - Service Center
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June 26, 2019
I love my new G70!! Giving a BIG THANKS to Josh, Gus and everyone at Thornton Road Hyundai for making my car buying experience a great one! I love my new G70! Giving a BIG THANKS to Josh, Gus and everyone at Thornton Road Hyundai for making my car buying experience a great one! I love my new G70! More
by mlayfield64
Verified CustomerEmployees Worked With
Raushanah Williams
May 13, 2019
Cancellation of GAP Insurance I recently refinanced with Capital One and was informed to cancel GAP insurance with dealership. Finance Manager- Emoral Farmer was very unprofessiona I recently refinanced with Capital One and was informed to cancel GAP insurance with dealership. Finance Manager- Emoral Farmer was very unprofessional, inconsiderate and rude. More
by mslpj7118
May 02, 2019
Very good and quick service They got the car I wanted and didnt they ro take my trade in. When I arrive they got right on the deal and got me in the car I wanted. I had been to o They got the car I wanted and didnt they ro take my trade in. When I arrive they got right on the deal and got me in the car I wanted. I had been to other places that try to sell me a car I didnt want. There I got fast service. More
by TJROBERTSON11
Employees Worked With
Teaunna Lester, Six Phillip's and Brian Bailley
March 24, 2019
Service Department... UGH!!!! I done with using Thornton Road Hyundai service department. There are too many negative experiences that out weight the good. If your car is giving I done with using Thornton Road Hyundai service department. There are too many negative experiences that out weight the good. If your car is giving you a problem, you shouldn't have to go to the dealership more than once to have it corrected. This has gotten old and I refuse to keep playing this game with them. If a person tells you that there car is having an issue.. at least check it out. There is no way shape or fashion that this issue was checked. Then when I get in the car to see if it's working, you give me a number to call corporate. Corporate says, they have no control over the issue. This is too much. Just do the job your getting paid to do. More
by melpro
February 22, 2019
Great Customer Service Christopher was very friendly and helpful. Teaunna was very kind and helped us out a lot... Our wait time was quite lengthy but great customer service Christopher was very friendly and helpful. Teaunna was very kind and helped us out a lot... Our wait time was quite lengthy but great customer service overall. More
by PARIS89HUNTER
Employees Worked With
Teaunna Lester, Christopher Joseph, Mandela Williams
February 13, 2019
New Car 2019 This dealership is awesome! They move quickly and take care of their clients. Your wait time is filled with a nice waiting area to watch television This dealership is awesome! They move quickly and take care of their clients. Your wait time is filled with a nice waiting area to watch television or take a peruse around the lot to find your next vehicle. Their staff is personable and friendly. Your comfort is paramount, because they want you to return. More
by KIKSTER32702
Employees Worked With
Adrian Williams
January 25, 2019
Awesome service Had a smooth and stress free trade in. They got me the deal I needed and I drove out within a few hours with my new 2019. Will keep using them. Had a smooth and stress free trade in. They got me the deal I needed and I drove out within a few hours with my new 2019. Will keep using them. More
by BMK1383
Employees Worked With
Teaunna Lester, patrick Sanders
November 01, 2018
Thank you: Service Tech-Shawn Please send a huge thank you to the Service Tech- Shawn. He deserves 10stars. I arrived at the dealership with a tire issue. He was nice, accommodatin Please send a huge thank you to the Service Tech- Shawn. He deserves 10stars. I arrived at the dealership with a tire issue. He was nice, accommodating, and willing to help me. He found me a tire to replace my disabled tire and got me back on the road. Please let him know that I throughly appreciate his help. Even the parts guy and the cashier lady were super NICE. (2004/Black/325 BMW) More
by NHibbert
August 17, 2018
Great experience I have been a customer sense 2013 with the purchase of a new Accent. I have sense moved up to a 2016 Elantra, and as it stands now, I own two Hyundai' I have been a customer sense 2013 with the purchase of a new Accent. I have sense moved up to a 2016 Elantra, and as it stands now, I own two Hyundai's and have four family members that have purchased vehicles from this dealership. My next new car with probably be the Genesis. I highly recommend this dealership to anyone looking for a new vehicle. Their sales and service departments, (people) are fantastic to deal with. More
by SWANDIVE4
Employees Worked With
Adrian Williams
August 17, 2018
Poor Customer Service Dept. Good afternoon, Today I went in to the Hyundai dealership to have my brake inspected and brake fluid change due to my pressing brakes continually g Good afternoon, Today I went in to the Hyundai dealership to have my brake inspected and brake fluid change due to my pressing brakes continually going to the floor. After my vehicle was serviced there was no change in my brake performance, they still went to the floor. Recommendation by the dealership stated that I had aftermarket brake pads and shims, I only had the vehicle for eight months with no issues up until now with my braking system. Also after leaving the dealership notice the vibration and loss of power to my vehicle with the check engine light coming on, vehicle come to a complete stop in the middle of the road due to some engine problem which I only went to the dealership for brakes. Spoke with Miss Jackson in the service department she stated that she will handle it according to the technician it was a bad coil pack, but I beg to differ because my vehicle was running perfect upon arrival to the dealership. Miss Jackson did make a parts replacement for the coil pack at no additional charge, but my overall service experience was not what I expected from a Hyundai dealership. Now, I have to go get a second opinion from another Hyundai dealership about my brakes. Which involves more time and possibly money to get resolved. More
by Big Ace
