ALM Hyundai West - Service Center

Again the worst Service dept in GA. Not even sure if the car was fixed. 2nd time going in for a recall notice. 1st time no part, 2nd time waited 90 minutes with no communication from anyone in service. Car car was fixed. 2nd time going in for a recall notice. 1st time no part, 2nd time waited 90 minutes with no communication from anyone in service. Car was pulled around after 45 minutes but no one came and told me so I asked after the 90 minutes and was told it wasn't fixed yet. Then asked someone else when service advisor disappeared and was told it WAS fixed and I'd have to wait another 20 minutes for the "paperwork" but I had already wasted 90 minutes so I took the keys and left. NO ONE knows what they're doing there. There is NO communication and NO ONE CARES about the customers. If you plan on buying a car there make sure you're prepared to get it serviced somewhere else. More

I've been a Hyundai owner starting in 1987 and we currently own 2 2015 Hyundai's. I've always had decent service at Thornton for oil changes. Unfortunately I have to report that the service departmen currently own 2 2015 Hyundai's. I've always had decent service at Thornton for oil changes. Unfortunately I have to report that the service department has utterly failed me this time. The engine on my Elantra seized and they've had the vehicle for just a few days shy of 3 months with no approval from the warranty company yet! I just talked to Safeguard, the warranty company and they told me that they have asked 8 times for the correct photos and the parts and labor estimate! It has been an utter nightmare and the service manager has been absolutely no help at all. I've talked to both Hyundai Motor Corporation and Safeguard, the 3rd party warranty company and their stories of what is going on don't exactly line up with what the manager and service tech have been telling me. We've been without the car and they never have a loner vehicle. I understand they're limited but for the screwing they're giving me they should take a car from one of the salespeople and loan it to us because this is absolutely unreasonable. As I've been typing this my wife has been on hold for over 40 minutes waiting to speak with the service manager. This is typical and the excuse is that they're very busy. I don't really care how busy you are. That's your problem not mine. Hyundai Corp says they have 3 days to address the issue yet it took them 2 weeks and then only because I had to call them and remind them. Something's gotta give. More

BEWARE!! Thornton Road Hyundai's service department is a scam!! Have had several nightmares with service before, but after this I am done! Brought my car in for oil change and tire rotation. They did neit scam!! Have had several nightmares with service before, but after this I am done! Brought my car in for oil change and tire rotation. They did neither and charged me for both. BEWARE OF THIS PLACE - RIP OFF!!!! I CAN'T PICK 0 STARS !! Raushanah Williams - useless!! Said she would check the video (which would prove) and after she did she never called me back because of what she saw. SHAME ON YOU RAUSHANAH !! SHAME ON YOU THORNTON ROAD HYUNDAI FOR CHARGING FOR WORK YOU ABSOLUTELY DID NOT PERFORM!! SHAMEFULL!! More

Service My battery completely died on my car.I and a new managed to get it in to Thornton Rd to be checked out and a new one was needed.They also gave me an My battery completely died on my car.I and a new managed to get it in to Thornton Rd to be checked out and a new one was needed.They also gave me an 18 point check out and when I received my car back it drove better when I left than when I came in with it.Tricia and Tony are good people and will see to it that you are happy before you leave Thanks, Gayle Marietta,ga More