ALM Hyundai West

Oil change I came in for an oil change and I found out there was a recall on a part on my car. The service department was able to get me in that day so I would I came in for an oil change and I found out there was a recall on a part on my car. The service department was able to get me in that day so I would not have to make another appointment and come back. That was awesome! Great customer service. More

Completely Cared for My first service visit was amazing...I was promptly greeted even though I pulled into wrong lane...it was extra hot out...so after my vehicle was chec My first service visit was amazing...I was promptly greeted even though I pulled into wrong lane...it was extra hot out...so after my vehicle was checked in I was immediately offered water and a seat in lounge area...wait was not long...technician even came out and let me know I needed two new tires but could keep me safe with a rotation until next visit...I'll be back soon for those tires car is running great More

Greatly improved This is my 4th Elantra with this dealership. My last 2 experiences were not pleasant because I didn't get a fair deal. This time, Thornton Rd. Hyund This is my 4th Elantra with this dealership. My last 2 experiences were not pleasant because I didn't get a fair deal. This time, Thornton Rd. Hyundai did a great job attending to my needs and expectations. I would like to thank my sales rep Mandela Adrian Williams, and the staff on the whole buying experience. It shows a big improvement on management. Dealerships that really pay attention to the needs of their customers will have continued success. Getting customers and keeping customers is where it is at. There are salespersons that aren't just for the numbers. Mandela is one of those reps that will help carry Thornton Rd. Hyundai to being one of the greatest dealerships. AAA+++ One last thing just remember customers are people. More

Satisfied Customer My experience was quite favorable. I was greeted as soon as I got out of my car on the lot. Julie was full of energy and enthusiasm with an aim-to-ple My experience was quite favorable. I was greeted as soon as I got out of my car on the lot. Julie was full of energy and enthusiasm with an aim-to-please attitude. Everyone I met in finance was polite, helpful and encouraging through such a daunting step in the process. I remained at the dealership far longer than I anticipated, but while there, I was offered beverages, snacks and even a meal. The restroom was well maintained and clean. In the end, I was able to purchase a new car which I love! More

Great Someone recommended Ryan to help find perfect car for me, and he did everything that he promised! He was always reassuring & confident and that made m Someone recommended Ryan to help find perfect car for me, and he did everything that he promised! He was always reassuring & confident and that made me feel great while going through this process. He's amazing. More

Pickey but completely satisfied customer!! I am so glad i decided pn the Thornton rd location. They worked VERY late night all while making sure i was a happy customer. Im veey excited to go ba I am so glad i decided pn the Thornton rd location. They worked VERY late night all while making sure i was a happy customer. Im veey excited to go back to get my car serviced and detailed. I will from now on always be a Thornton rd Hyundai customer. Thanks.... VERY HAPPY customer!!!! More

Sonata 17 At the beginning my experience, my situation tarted off roughly, eventually, everything was later smoothed out pertaining to my concerns. The staff b At the beginning my experience, my situation tarted off roughly, eventually, everything was later smoothed out pertaining to my concerns. The staff became accommodating and addressed many of my various issues. More

EXCEPTIONAL Truly exceptional. Great service advisor and mechanic got my vehicle back on the road. THANK YOU. Please let them know I appreciated it so much. They Truly exceptional. Great service advisor and mechanic got my vehicle back on the road. THANK YOU. Please let them know I appreciated it so much. They are a great team working together. GOD BLESS1 The lady in service at the desk was telling me how it couldn't be done, don't remember her name. But your team made it happen. More

Thank you! You all give wonderful update reports on my car. Everything on my car is updated. This is why I always bring my car here. Thank you! You all give wonderful update reports on my car. Everything on my car is updated. This is why I always bring my car here. Thank you! More