ALM Hyundai West

Returned to this dealership after wreaking my 8 month old Sonata. Great customer service the first time and superior customer service the second time. I returned to purchase another Sonata because between Sonata. Great customer service the first time and superior customer service the second time. I returned to purchase another Sonata because between the Good Lord and the safety of the Sonata I am here today. I was cut from the car and the car was deemed a total loss, yet, I have no broken bones or serious injuries. I was evaluated at the tram center and walked out of the ER in 3 hours with great news regarding my injuries. There was a one foot intrusion into the door buy none in the cabin. I called the dealership 3 days later and was told to come in at my convenience and they would help me through the process of filing for my Gap insurance and finding me a replacement car. The process was smooth and easy, no pressure and a great selection to choose from. I drove away with a newer Sonata with more goodies and better financing. I love this dealersip and received excellent service from the serve department with my first car. I highly recommend Thornton Road Hyundai and all the knowledgeable personal. More

Jay Jordan made my car buying experience easier than it ever was. After having me answer a few questions, about the kind of car I was looking for, he showed me the perfect car! Taurus Williams handled t ever was. After having me answer a few questions, about the kind of car I was looking for, he showed me the perfect car! Taurus Williams handled the financing side of the deal and showed me that financing a car can be such an easy process. Thanks to these guys, I found the perfect car, at the perfect price, with absolutely no hassle. I'd recommend them to everyone I care about. More

Very easy time buying. the store was very clean the sales person knew everything about the car and was very helpful in answering all my question. thank you person knew everything about the car and was very helpful in answering all my question. thank you More

The people at the dealership could not have been more helpful. Sam Houston, my salesperson, was informative and very pleasent to deal with. I will recommend the dealership and Sam to my friends. Sincerel helpful. Sam Houston, my salesperson, was informative and very pleasent to deal with. I will recommend the dealership and Sam to my friends. Sincerely Bob Methvin More

Don and Sam were professional througout the process of showing us the vehicles we were interested in to demostating the different features on the vecicle we purchased. We would highly recommend the dealer showing us the vehicles we were interested in to demostating the different features on the vecicle we purchased. We would highly recommend the dealership to friends and family members interested in purchasing a vehicle. The service they showed us was without a doubt the best we have witness, while visting a dealer ship. More

Lanny and Sam were outstanding. The entire dealership is great, every one was very nice and helpful. also a free lunch. I would rec to everyone. great, every one was very nice and helpful. also a free lunch. I would rec to everyone. More

Jeff was GREAT he listened to what we had to say and helped us find the right vehicle. He knew we were looking at the Elentra's and found us the perfect one. We appreciate all he did for us and continu helped us find the right vehicle. He knew we were looking at the Elentra's and found us the perfect one. We appreciate all he did for us and continues to do. More

The service was good. Everyone was friendly. There was complimentary food and drinks. It was quick and easy. It wasn't alot of hassel and run-around. complimentary food and drinks. It was quick and easy. It wasn't alot of hassel and run-around. More

I started shopping for a car the day I walked on the Thornton Road lot. Had 7 different makes & models to consider, but the Hyundai Elantra was my first choice. The sales consultant was very helpful, Thornton Road lot. Had 7 different makes & models to consider, but the Hyundai Elantra was my first choice. The sales consultant was very helpful, calling me whenever an Elantra was in to see, consider or test drive. It took over a month for a car with all the options I wanted to arrive at the lot. During that time, I was looking at other makes and models, but kept returning to Hyundai because the car, warranty and price always proved to be the best on the market, and the sales consultant wasn't pressuring me to buy; he was honest, patient,not pushy just keeping me informed about what was available. THE car finally arrived, but I wound up in emergency the next day. I negotiated all parts of the deal over the phone with the sales consultant who took it to management and received approval for everything, came in the next morning to do the paperwork in a rush to spend the day with my grandson. My consultant already had a customer when I arrived, so 4 different people brought me paperwork to sign, I asked 3 of them to see figures, and no one ever showed them to me; therefore, I believed the deal was going as I'd discussed/negotiated on the phone. I personally mentioned to Ken that I'd asked twice, was signing all kinds of papers and had not yet been shown any numbers, he merely laughed and said, "Wow, Jeff's an even better salesman than I thought". Still no numbers, more papers to sign; still assuming the deal was as expected, I went to the Finance Mangager, hoping to be finished soon. When the final numbers were printed out for my signature, the final figures were much higher than I had agreed to. I almost walked away; I almost called my sales consultant who knew the deal we'd discussed and who was still working with the other customer, I was angry with the many folks who had been asking me to sign papers, but not showing me numbers so that I knew what was going on. I was angry because I had trusted them to do what they I believed said they would. I was ready to go fulfill the day promised to my grandson, and now the numbers were incorrect! I knew if I backed out at that point, or now tried to negotiate what I thought had already been done, I'd loose the car and walk out with my old vehicle. I decided ... I wanted the car, I could afford it, I didn't want to waste any more of my grandson's promised time, so, I signed. A few days later, I felt cheated, lied to, taken advantage of, so I had to readdress it with my sales consultant who was also surprised when he saw the final numbers. At earliest convenience, I met with the GM (DBooth) to discuss my disappointment with the deal. He was condescending and inferred I should have known how they did business. I bought my last car 11 years ago; how should I know how they do business? He did, though he didn't have to, agree to give me a 5-yr maintenance agreement. I understand I should have walked away, insisted on numbers to negotiate even though I believed it was already done before I walked in, but I didn't. I do appreciate the effort to win back my confidence in Hyundai and the dealership. I was impressed with the salesman & I'd buy another Hyundai ... from HIM. More

My wife and I had an extremely positive experience working with the internet sales team at Thornton Road Hyundai. We were advised and assisted in the buying experience by Lanny Lee, the Internet Sale working with the internet sales team at Thornton Road Hyundai. We were advised and assisted in the buying experience by Lanny Lee, the Internet Sales team leader, and Tyran Benson who assisted him. The process went very smoothly and we bought the car we wanted for a very competitive price. At no time during this process were we put under any pressure to buy options or extras that we didn't want. Taurus Williams handled the financing side of the deal for us in a very friendly and competent way. The overall experience was excellent and, in the event I might need another vehicle, Thornton Road Hyundai would be the place I would go to get it. I would definitely recommend recommend them to anyone who wants to buy a Hyundai. More