ALM Hyundai West

This dealership is very friendly and make sure that you feel comfortable in your car. Also the dealership is very clean and great area from the kids. feel comfortable in your car. Also the dealership is very clean and great area from the kids. More

Mike Lacey is the best at what he does, our saleman Anthony Thornton went above and beyond the call of duty. Our finace person we dealt with Joseph words can't explain how hard he works at his job and Anthony Thornton went above and beyond the call of duty. Our finace person we dealt with Joseph words can't explain how hard he works at his job and does whatever is possible to make the customer happy. I would most definitaly recomment this dealorship to others and I will be back!!!!! I just can't say enough about this dealership and the employees, best dealership I have ever stepped foot into and will be back..They most definitaly know what they are doing, and how to treat a customer right. Thnak you so much to everyone employed there, you are the best !!!!!!!!!!! More

The team @ Thornton Rd Hyundai was very professional and helpful. They all went over and beyond in customer service my entire visit with a smile! helpful. They all went over and beyond in customer service my entire visit with a smile! More

From the moment we stepped thru the doors, the level of customer service was high. My 24 year old dauhter was purchasing a car. Mr. Jacobs immediately assessed her financial ability and reccommended 2 cars customer service was high. My 24 year old dauhter was purchasing a car. Mr. Jacobs immediately assessed her financial ability and reccommended 2 cars for her to look at. Even though her dad was co-signing, Mr Jacobs directed the conversation to her ensuring her dad understood also. There was not any pressure. In fact he reccommended we all discuss it as a family and come back to purchase if we were comfortable with the numbers. Needless to say they returned and purchased an Elantra. The paperwork was already prepared and ready to sign. My husband said that was the MOST pleasant car buying experience he has ever had. We all would HIGHLY recommend Mr. Jacobs and this dealership. Thank you soooooo much!!!! JoAnne Dorsey More

On Jan 19th 2013 I brought my brand new Black Hyundai On Jan 19th 2013 I brought my brand new Black Hyundai Veloster to Thorton Rd Hyundai to get my first free oil change. I told the service writer that On Jan 19th 2013 I brought my brand new Black Hyundai Veloster to Thorton Rd Hyundai to get my first free oil change. I told the service writer that I did "NOT" want my car washed, so it got washed by the same brush they use to clean the floors with. I was scratched all over, hood, driver and passenger side and back. I showed the new scratched to the service writer and was told to call the Service Manager on Monday. I took the car back and got a rental car till the car was ready, on Fri afternoon the Service Manager called me to tell me the car was ready. The next day (Sat) I went back up there to get my car, I noticed it still had massive scratches and now swirls all in the car ( making it look like they did not take my car serious ) I did not accept the car in the condition and left it for them to try again. The third visit I saw a big 7' scratch on the inside back drivers door panel. I took the car but was told to call the SM again on that Monday to resolve this on going issue with the scratches, swirls and now a new scratch on my drivers inside door panel. The Service Manager seemed short and tired of dealing with me and my car and how they ruined my paint. His response to my car and me was " What do you want from me " " I cant make your car show room ready " " What can I do to make this problem go away " My response was " I dont want anything for free, I just want my car the way it was, before I gave it to you " On 2/1/13 after a big heavy rain, I noticed swirls, scratches and wax all over my car. Wax on the rubber moldings all over my car, scratches still not fixed and swirls giving my brand new black car a 3D effect. I will never take my car back to them, I will go out of my way to drive 50+ miles to another dealership to get any kind of work done. The service department only cares about getting as much money out of your pocket and if you have any issues they act like your the one who is the problem. Short, Unfriendly and Unwilling to fix give good customer service! More

This dealership completely reshaped my image of the stereotype car dealership. These folks were unbelievably kind, courteous, and patient with us. It took about four to five hours to get all the ducks stereotype car dealership. These folks were unbelievably kind, courteous, and patient with us. It took about four to five hours to get all the ducks lined up in a row. When the ball was in their court they were totally professional. When the ball was in our court they were patient and there was NEVER any pressure. I will without a doubt drive the 150 miles I drove to do business here again. More

Sam was awesome! This was, by far, the best car buying experience I have ever had. Sam and Gary were honest and very helpful. I wish they sold trucks so that we could purchase from them when my husband experience I have ever had. Sam and Gary were honest and very helpful. I wish they sold trucks so that we could purchase from them when my husband is ready for a new vehicle:( More

It took me 3 hours and 45 minutes this morning (9:15am until 1:00pm) to get a door latch replaced on my new Santa Fe. I am not complaining about how long it took,(they had to send to Roswell for a part),b until 1:00pm) to get a door latch replaced on my new Santa Fe. I am not complaining about how long it took,(they had to send to Roswell for a part),but my service rep never communicated this to me until 1 1/2 hours into my visit, and then I had to go back and ask for information. At that time Brian(my service rep) told me that it could not be fixed today. Another gentleman (service rep)who happened to be in the area overheard our conversation, and told me someone had been sent to Roswell for the part. My rep didn't even know what was going on with my car. I said ok , and went back to wait. 1 1/2 hours later I went back again to ask Brian the status of my car. He informed me that he would have to check. Again the other gentleman said...oh the driver's been back with that part for awhile.Again Brian had no idea what was going on with my car....so now they finally get my car into the shop to work on it(I don't know why they couldn't have already taken the old part off while waiting on the new one). My point is, I waited almost 4 hours and no one communicated anything to me without my asking.....I call that very POOR service....all someone had to do was let me know what was happening.....My Santa Fe is less than 4 months old and alrady is starting to have problems. I also have the tinting coming off my window on the driver's door.I was told I would have to bring my car BACK in AGAIN to get that repaired......NOT A HAPPY CUSTOMER HERE!!!! More

Excellent dealership in all ways. The sales associate was very informative and went above and beyond. Appreciate the level of professionalism that was portrayed. Thanks again!! very informative and went above and beyond. Appreciate the level of professionalism that was portrayed. Thanks again!! More

Jeremy Dreisbach was a great salesman and got me a great deal. Would recommend you do business with him if you're in the market for a new Hyundai!! deal. Would recommend you do business with him if you're in the market for a new Hyundai!! More