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ALM Hyundai West
Lithia Springs, GA
1,476 Reviews
Welcome to ALM Hyundai of Lithia Springs, serving the greater Atlanta area, including Mableton, Douglasville, Powder Springs, and Austell. We're here to help with all of your Hyundai sales, service, and financing needs and are always happy for you to stop in for a visit or to give us a call. We'd love to get to know you, so stop by our convenient Lithia Springs location today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,476 reviews
March 05, 2012
Sam Huston is a great salesman. Very knowledgeable about the products. I would recommend him to anyone thinking of buying Hyundai. The dealership is nicely maintained. Employees friendly and polit about the products. I would recommend him to anyone thinking of buying Hyundai. The dealership is nicely maintained. Employees friendly and polite. Thanks, Sam! More
by okelleylm
March 03, 2012
Out of town, needed Hyundai repair. Thornton was the only dealer In Atlanta that offered to take a look at our car. I cannot believe how poorly Hyundai treats their customers, but Thornton went above and bey dealer In Atlanta that offered to take a look at our car. I cannot believe how poorly Hyundai treats their customers, but Thornton went above and beyond to help us out. Free food and drinks, friendly service and a nice waiting area are bonuses. More
by Peachaeo
February 27, 2012
I really appreciate the work Sam Houston and the rest of the staff at Thorton Road Hyundai provided during the purchase of my new Hyundai. I will definately be a rpeat customer in the future. I'm looking fo the staff at Thorton Road Hyundai provided during the purchase of my new Hyundai. I will definately be a rpeat customer in the future. I'm looking forward to a great relationship with the dealer and service center in years to come. Thanks again- Scotty More
by Scotty Campbell
February 23, 2012
Worked with Tori and Gerald. Bought a 2011 Sonata Hybrid Horrible experience in buying my first car. I travel frequently for my company but needed a car because the one I had was having issues. They told m Horrible experience in buying my first car. I travel frequently for my company but needed a car because the one I had was having issues. They told me they would sale the car with me having taxes included in my total - as you would in any state. Come to find out I was totally lied to. They ended up charging me the Georgia taxes which made me have an extra charge of over a thousand dollars which I found out weeks later. I was told all I wanted to hear and wouldn't recommend such a bad dealership. The typical do anything for a sale type of people. After they looked up the wrong state tax and told me what it was the owner wouldn't make the correction to the worker's mistake. Totally unprofessional and ridiculous. Go somewhere else. More
by Lindsay2586
February 23, 2012
when we got to the dealership, we were greeted immediately by mr. jeff cole, and he did everything possible to take care of us. We really did not go in to trade our car, but after his professional immediately by mr. jeff cole, and he did everything possible to take care of us. We really did not go in to trade our car, but after his professional salesmanship he helped us to see the benefits of having a new car, which had a lot that our 06 did not offer. We would recommend him to our friends anytime, and we were very pleased with the others as well. More
by joyce perry
February 19, 2012
One of the best experiences in purchasing a vehicle. Glad to have worked with Jay. We will definately use him again in the future! Every associate made us feel welcome and willing to assist in making Glad to have worked with Jay. We will definately use him again in the future! Every associate made us feel welcome and willing to assist in making this an enjoyable experience. More
by LAmyx70
January 31, 2012
I was interested in a maroon 2008 Mazda CX7 Grand I was interested in a maroon 2008 Mazda CX7 Grand Touring. I was in contact with Ken Flanagan (interenet sales)as I was buying the vehicle out of I was interested in a maroon 2008 Mazda CX7 Grand Touring. I was in contact with Ken Flanagan (interenet sales)as I was buying the vehicle out of town. As we completed the deal, I inquired about the condition of the vehicle. Being a 2008, I assumed that it would be in good condition. None the less, before I traveled 300+ miles to get the vehicle, I asked about the condition (any dents, dings, scratches). I was informed that it had a small dent in the drivers side door, smaller than a dime and that the back headrest was missing. I told the salesman (Ken) to check the vehicle thoroughly for I was driving from Kentucky, about 4.5 hours......He still informed me of the 1 small dent in the drivers door that looked like a door ding. We struck the deal and the next day I was on my way on 1/26/2012. When I finally arrived at the dealership, I parked about 80 yards away from the vehicle. As I walked toward the vehicle, I could immediately see the dent in the drivers side door (that looked like it had been shot with a BB gun). Now a little about me - I'm 43 years old and have purchased several vehicles in my time. At the time, I owned 5 vehicles and a travel trailer. Being an avid hotrod enthusiast and corvette owner, I take pride in my vehicles and keep them in great mechanical condition, as well as apearance. I have bought several vehicles out of state before with no issues. I was thinking a 3 year old vehicle should be well maintained in appearance, boy was I surprised... I could live with the one BB dent in the door (that I was told about) and probably would have got it fixed, but in furthur examination of the vehicle - I was never told about the massive scratches in both bumpers, the 2 true large door dings on the passenger side door, the three dents in the roof, and the faded paint on the drivers side that looked like someone with in-experience tried to buff the drivers side paint and faded the clearcoat. And just an FYI, next time you try to detail a car before a customer comes - get the grit out of the tan leather seats. Thats what I saw in about 5 minutes of inspection - their could be more things wrong but I was so irritated , I left without even driving the vehicle and with no purchase. Anyway - I drove 10 hours (down and back) that day and did not buy the vehicle. I feel like this salesman mis-represented the vehicle to me or he has a great lack of knowledge or experience - but I think, if your are an internet manager, you have probably been in the business for a while and should have been able to represent the vehicle in a truthful manner before I traveled that far. I did buy a vehicle that day from Twin City Mazda in Knoxville, TN. $500 more in price but the vehicle looked brand new and it was a 2008 Mazda CX7 with about 6000 less miles. I would recommend NOT to do business with this dealership as I will never in the future. I feel that a dealership must take some ownership in the individuals they place on their sales staff (especially if they have been placed into management by the dealership). This sales person is either not qualified to be in the sales management position or he is not an honest person. None the less, if you do business with Thornton Road Hyundia, be very cautious of an Internet salesman named Ken...... More
by jegulock
January 28, 2012
Best Service we have ever had.....I will recommend everyone I hear talking about wanting to make a purchase to this dealership....EXCELLENT WORK and helpful staff. everyone I hear talking about wanting to make a purchase to this dealership....EXCELLENT WORK and helpful staff. More
by ncline
January 27, 2012
I would recommend Thornton Road Hyundai to everyone I know who maybe in need of transportation and it all began with a phone call. When I spoke with Mr. Jordan on the phone his friendliness and energeti know who maybe in need of transportation and it all began with a phone call. When I spoke with Mr. Jordan on the phone his friendliness and energetic spirit was genuine and bought me from the other side of town. From the time that I walked through the door everyone was very courteous and helpful. My salesman Jay Jordan was Great! His confidence was contagious and any fear I had disappeared when he made me feel comfortable while I waited for the impossible to become a possibility. I am a customer for life and I will recommend Thornton Road Hyundai to everyone! Thank you all so much!!! More
by pblye
