ALM Hyundai West

Rip off artists don't even know their own internet pricing I went to Thornton Road Hyundai in April 2015 based on the fact that they had listed new 2015 Sonatas through several on-line car review/pricing servi I went to Thornton Road Hyundai in April 2015 based on the fact that they had listed new 2015 Sonatas through several on-line car review/pricing services at a reasonable discount. As a busy professional, I don't have the time for extended and ridiculous "negotiations" on car price. I looked at the car I was interested in and they gave the usual line "if we can get you the price you need tonight, are you willing to sign on it and purchase it today?". I was buying a car that week, so I said "Yes, as long as you don't waste my time and come back with a real bottom line offer price." The sales person went away for about 15 to 20 minutes and came back with the line "We worked hard on it and were able to get the price down almost $2000 from MSRP. Are you ready to sign?" I quickly informed him that we were nowhere close on price. I told him that they had competition from other Hyundai dealers who were listing cars at larger discounts and from competitors like Toyota who were marking down new Camry's between $4000 and $6000 dollars. He went off for another 10 to 15 minutes and came back and said "Well, we managed to get you a great deal and got it down to $2500 off MSRP. Is that acceptable." I had finally had enough. I informed him that in wasting almost a collective 1.5 hours of my time at that point that he and his "manager" had managed to come to a "bottom line price" that did not even match the price they were offering on-line. He asked me what I was talking about and I pulled out the internet price they were running on Edmunds which was a little more than $3400 off MSRP. He at first said, well that must be a different dealer and a different car. I told him to take a look at the dealer name. He was shocked to see that it was his dealership. He then gave excuses that it wasn't the exact same Sonata we were discussing. I agreed, and given that the car I had picked had more options, it had even more markup and room or reduction in price. He then had the audacity to tell me that maybe I should go down to Toyota, because they had to mark down their cars so much because they were an inferior product. I actually laughed in his face, a Hyundai dealer calling what is ranked as perhaps the most reliable auto on the market as inferior. This dealership is unfortunately the stereotypical "let's see how much we can take advantage of you" dealer who has no interest in selling cars for a fair price. If you go to this dealer, you better go armed with data on what their cars should really be selling for or you will certainly come away being ripped off. I wouldn't set foot again in that dealership if you paid me. Hyundai's loss, I did go the next day down the street to Toyota and purchase a fully loaded Camry XLE. More

Yay !!! My goodness everyone was so on their game,they took time with my deal generating beyond expected results. The whole team was polite to myself as we My goodness everyone was so on their game,they took time with my deal generating beyond expected results. The whole team was polite to myself as well as my two children . Oh yes and the car .... YOU need one from this guy Ryan and his team thank you all. More

Excellent Experience Usually sales people aren't my favorite people; however, Mike did such a great job, I might just change my mind. He allowed the car to sell itself by Usually sales people aren't my favorite people; however, Mike did such a great job, I might just change my mind. He allowed the car to sell itself by giving me the information I needed without putting pressure on me to buy it. He was extremely knowledgeable regarding the car and helpful in finding the answers for any of my concerns. Mike made the entire buying process comfortable. I would highly recommend Mike to any friend of mine. Great job, Mike! Thanks. More

Amazing experience. Ryan is awesome. He told me he would get me something affordable and I went up there and left with an amazing car. Im very happy with the choice I mad Ryan is awesome. He told me he would get me something affordable and I went up there and left with an amazing car. Im very happy with the choice I made. Thank you ryan for everything. I appreciate your help. & the sales guy was pretty awesome too. I will be referring all my friends to you guys. (: More

Friendly place Lots of great people. Someone is always making sure your taken care of. Ryan listened to what I was looking for and tracked down something I really Lots of great people. Someone is always making sure your taken care of. Ryan listened to what I was looking for and tracked down something I really liked. More

All hail the King!!! He is the best! He got me and my new born baby into a new car and gave us the royal experience at Thornton road hyundai. Go see king and tell him des He is the best! He got me and my new born baby into a new car and gave us the royal experience at Thornton road hyundai. Go see king and tell him desiree sent you so I can get a referral fee. More

Unbelievable, magnificent, out of this world My experience with the Thornton RD Hyundai was fantastic. My car salesmen King Stinson was phenomenal. Thanks again King..I love my 2015 Hyundai Elant My experience with the Thornton RD Hyundai was fantastic. My car salesmen King Stinson was phenomenal. Thanks again King..I love my 2015 Hyundai Elantra! More

Boom! Had a phenomenal experience at Thornton Road Hyundai, this is my 2nd vehicle purchased there, and the 2nd time was even better than the first! Kings Had a phenomenal experience at Thornton Road Hyundai, this is my 2nd vehicle purchased there, and the 2nd time was even better than the first! Kings knowledeable, friendly, non pressured approach made the buying process a breeze. He listened to any objections I had and handled them promptly. Anyone in a customer service industry needs to go see King, if not to buy a car, just to take now notes on how to treat customers. I will be a #client4life. King is the truth. More

#1 in my book! Awesome experience! These guys got right on finding me the right car I needed and wanted! These guys didn't mind staying late to finish the deal! Awesome experience! These guys got right on finding me the right car I needed and wanted! These guys didn't mind staying late to finish the deal! More

Another Awesome Experience This will make my 3rd car that I have purchased from Thornton Rd Hyundai...because the WHOLE team is just awesome. Ryan Dunston & Alexis...always keep This will make my 3rd car that I have purchased from Thornton Rd Hyundai...because the WHOLE team is just awesome. Ryan Dunston & Alexis...always keeps in contact, looks out for deals that might interest previous customers..Brandon Graham...he didn't push an agenda, it was all about what I was looking for...Dominic and Jeff...both have sold me cars before, and they remembered my name when I came through the door, both great people to work with...Tori, the manager, who came to meet me, and just like the manager I met before, very professional, accomodating, and down to earth...and last but not least..Taurus who is just so helpful all the way around- this was my second opportunity to work with him, and as always, I left knowing he did the very best he could for me, and I understood every in and out of my financing. I cannot say it enough, if you're looking for a car...this is THE PLACE to go! More