ALM Hyundai West

Ed is the best!!! I have now purchased my second car from Ed in less than two years...not to mention he also helped my boyfriend and dad purchase cars from this dealers I have now purchased my second car from Ed in less than two years...not to mention he also helped my boyfriend and dad purchase cars from this dealership as well. His honest and straightforward approach are the reasons why I will ONLY deal with Ed. He also remembers details about your life even when months have passed from the last time you saw him. This may sound insignificant, but it means the world to me. If you are planning on purchasing a car, go see Ed at Thornton Road Hyundai! He is the best! More

The "KING" At Hyundai! Soon As I Walked In The Door I Received Great Customer Service From King. With Patient, Great Customer Service And Getting The Job Well Done With My N Soon As I Walked In The Door I Received Great Customer Service From King. With Patient, Great Customer Service And Getting The Job Well Done With My New Car THANKS More

" I Would Do It All Over Again!!!!!" From the time I walked in the door, I was impressed with the reception I received. I was introduce to King Stinson who has an awesome attitude and re From the time I walked in the door, I was impressed with the reception I received. I was introduce to King Stinson who has an awesome attitude and respect for those he comes in contact with. I came from another dealership and there was no comparison in the customer service! Thornton Road has exceptional customer service. I would definitely recommend this dealership and look forward to building a lasting relationship!!!!! More

The King has done it again!! Once again I experience great customer service, great personality, and a great experience from King....I came from NC just to purchase a vehicle from Once again I experience great customer service, great personality, and a great experience from King....I came from NC just to purchase a vehicle from King and was blessed to leave with my 2015 sonata!! THANKS KING..YOU DID THAT! More

Happy, Delighted, Overwhelmed King's Personality, Customer Service, & Professionalism made my experience the BEST!!! I just didn't get a new car, a friendship was built. Thank U! King's Personality, Customer Service, & Professionalism made my experience the BEST!!! I just didn't get a new car, a friendship was built. Thank U! More

Awesome Experience!! King Stinson was awesome, he was very patient & honest, and most importantly knowledgeable about the inventory & background information of the cars King Stinson was awesome, he was very patient & honest, and most importantly knowledgeable about the inventory & background information of the cars I was interested in. I have sent several friends to him & they experienced exceptional customer service as well. Thanks King.... More

Rip off artists don't even know their own internet pricing I went to Thornton Road Hyundai in April 2015 based on the fact that they had listed new 2015 Sonatas through several on-line car review/pricing servi I went to Thornton Road Hyundai in April 2015 based on the fact that they had listed new 2015 Sonatas through several on-line car review/pricing services at a reasonable discount. As a busy professional, I don't have the time for extended and ridiculous "negotiations" on car price. I looked at the car I was interested in and they gave the usual line "if we can get you the price you need tonight, are you willing to sign on it and purchase it today?". I was buying a car that week, so I said "Yes, as long as you don't waste my time and come back with a real bottom line offer price." The sales person went away for about 15 to 20 minutes and came back with the line "We worked hard on it and were able to get the price down almost $2000 from MSRP. Are you ready to sign?" I quickly informed him that we were nowhere close on price. I told him that they had competition from other Hyundai dealers who were listing cars at larger discounts and from competitors like Toyota who were marking down new Camry's between $4000 and $6000 dollars. He went off for another 10 to 15 minutes and came back and said "Well, we managed to get you a great deal and got it down to $2500 off MSRP. Is that acceptable." I had finally had enough. I informed him that in wasting almost a collective 1.5 hours of my time at that point that he and his "manager" had managed to come to a "bottom line price" that did not even match the price they were offering on-line. He asked me what I was talking about and I pulled out the internet price they were running on Edmunds which was a little more than $3400 off MSRP. He at first said, well that must be a different dealer and a different car. I told him to take a look at the dealer name. He was shocked to see that it was his dealership. He then gave excuses that it wasn't the exact same Sonata we were discussing. I agreed, and given that the car I had picked had more options, it had even more markup and room or reduction in price. He then had the audacity to tell me that maybe I should go down to Toyota, because they had to mark down their cars so much because they were an inferior product. I actually laughed in his face, a Hyundai dealer calling what is ranked as perhaps the most reliable auto on the market as inferior. This dealership is unfortunately the stereotypical "let's see how much we can take advantage of you" dealer who has no interest in selling cars for a fair price. If you go to this dealer, you better go armed with data on what their cars should really be selling for or you will certainly come away being ripped off. I wouldn't set foot again in that dealership if you paid me. Hyundai's loss, I did go the next day down the street to Toyota and purchase a fully loaded Camry XLE. More

Yay !!! My goodness everyone was so on their game,they took time with my deal generating beyond expected results. The whole team was polite to myself as we My goodness everyone was so on their game,they took time with my deal generating beyond expected results. The whole team was polite to myself as well as my two children . Oh yes and the car .... YOU need one from this guy Ryan and his team thank you all. More

Excellent Experience Usually sales people aren't my favorite people; however, Mike did such a great job, I might just change my mind. He allowed the car to sell itself by Usually sales people aren't my favorite people; however, Mike did such a great job, I might just change my mind. He allowed the car to sell itself by giving me the information I needed without putting pressure on me to buy it. He was extremely knowledgeable regarding the car and helpful in finding the answers for any of my concerns. Mike made the entire buying process comfortable. I would highly recommend Mike to any friend of mine. Great job, Mike! Thanks. More

Amazing experience. Ryan is awesome. He told me he would get me something affordable and I went up there and left with an amazing car. Im very happy with the choice I mad Ryan is awesome. He told me he would get me something affordable and I went up there and left with an amazing car. Im very happy with the choice I made. Thank you ryan for everything. I appreciate your help. & the sales guy was pretty awesome too. I will be referring all my friends to you guys. (: More