ALM Hyundai West

My experiance at Thorton Rd Hyundai I Alicia had a great experience at Thornton Rd Hyundai when I was blessed with my 2016 Hyundai Voleser great sales person Kurtes and nice car keep up I Alicia had a great experience at Thornton Rd Hyundai when I was blessed with my 2016 Hyundai Voleser great sales person Kurtes and nice car keep up the good work everyone was nice Thanks Alicia Boulware More

Scammers Brought my car in for an oil change and tmos light. And after sitting in their lobby for over 5 hours, I was told my car needed all of these things fi Brought my car in for an oil change and tmos light. And after sitting in their lobby for over 5 hours, I was told my car needed all of these things fix which I had already had replaced less than 2 months ago. More

Thorton Rd Hyundai...excellence! Great dealership and wonderful staff! We came to check out a Genesis which was supposed to be in inventory but was not went when we came. It was act Great dealership and wonderful staff! We came to check out a Genesis which was supposed to be in inventory but was not went when we came. It was actually sold a few days earlier but we were not informed of it earlier. Note this was the second time this happened to us although the fist time was at another dealer. However we were very surprised and pleased that the TRH team worked with us to get us the car we wanted. In addition they provided was a great deal on the car and really took care of us during the purchasing processing. Our sales person, Curt “Semper Fi Car Guy”, really took care of us. He was extremely thorough and meticulous ensuring that all our our questions and concerns were covered. More

used car purchase Henry was very helpful in helping me gate a car. It had been a long time since I had made a purchase. Very happy with the sonata hybrid so far. Sales Henry was very helpful in helping me gate a car. It had been a long time since I had made a purchase. Very happy with the sonata hybrid so far. Sales management team is great as well More

Auto Service Review Very good service as always each time I come to Thornton Road Hyundai. Customer Service is superb - always get the best of help at car check-in's. M Very good service as always each time I come to Thornton Road Hyundai. Customer Service is superb - always get the best of help at car check-in's. Mr. Thompson is so kind and I give him 5 stars for his friendliness very easy without apprehension. Very good representative and very excellent service. Anthony F. Williams Customer More

Great sales team took everything I wanted under consideration. Donald is a great salesmen. I will give him 10 stars. Took everything I was looking for in considera took everything I wanted under consideration. Donald is a great salesmen. I will give him 10 stars. Took everything I was looking for in consideration. Made me feel very comfortable. More

AVOID THIS PLACE!!! Where to begin...Got a mailer stating a certain price for a vehicle. I showed up at the dealership at 10:30am. Showed the salesperson the mailer and s Where to begin...Got a mailer stating a certain price for a vehicle. I showed up at the dealership at 10:30am. Showed the salesperson the mailer and said I want this. He drove me around the lot pointing at the cars I could get. After pointing out the one I liked, we went inside to work up a deal. Now it's around 12pm. The salesman asked the payment range I was trying to keep it at. After telling him and shaking hands on my payment ($330), interest rate (2.9%) and length of payment time (6 yrs), he returned to me only to tell me that I can't use the mailer! There were no stipulations mentioned anywhere on the mailer, but apparently you can only use the mailer if you were an UBER driver, a recent collage grad, ex military, or a previous Hyundai owner?? The deal we shook hands on was crap! He said he could get me the agreed monthly payment and interest rate, but it wasn't going to be on the mailer price of $17,888, but on the sticker price of $23,338...for a standard, base model Sonata SE!! After going back and forth, we kind of had a deal. Now around 1:45pm, i'm in the finance dept. to sign off on things. The finance guy starts sliding papers to me only saying "sign here, here and here" , not explaining anything! I happen to notice that the payment is now $349 a month, interest rate has now jumped to 4.9% and the term is for 7 yrs instead of 6! I asked and he gave me some xx about the term being this or that and that it only made a difference of $4 a month....where he got his numbers from, I have no idea!! Now, 3:30pm and being apparently colorblind to all the red-flags, I finally got the deal handled...or so I thought. When I got home, I showed my wife the paper work and told her about the crappy experience I had...only to have her point out that they still gave me the crappy interest rate and term, even after we went through it all. I work nights and had to call out of work, go back to the dealership to get this handled. I went to the manager only to have him side with his employees telling me the car I got was a "package 2" Sonata because it had a back-up camera and a 7 inch screen...which were lies because those items are factory standard in the 2016 Sonatas! They tried to make everything better by knocking off $1000 from the price of the car...now 7:00pm i'm just ready to get this all over with and tired of running in circles. I stupidly did it. I return home, told my wife and looked over the paper work again...yeah, they took off the $1000, but added a $2500 service contract fee to my overall price, which was never signed off on or even mentioned!! I return back the following morning to return the car and be done with it! As I was signing the paperwork to return the car, the finance manager simply asked what happened. I told him the whole story and he looked at everything. He was actually a good person, explained everything and got me everything I wanted in the first place $329 a month, 1.9% interest rate for 6 yrs and that was with adding leather seats too! Oh, also, i'm dealing with the tag office now because the dealership screwed that up too! they charged me the tag fees in my total, but didn't pay the tag office for the tag. So now I have to go to the tag office and pay again...AVOID THORNTON RD HYUNDAI!!!!!!!! More

Would've been 5 stars but.. I like going to this particular dealership for servicing on my car. The only reason why I didn't score them at 5 stars is because the wait time is hor I like going to this particular dealership for servicing on my car. The only reason why I didn't score them at 5 stars is because the wait time is horrible, even when I have an appointment. I still have a fairly new car so I don't really require too much maintenance at this time but, a simple 30 minute to 1hr oil change changes into 2-3hrs of wait time. More