ALM Gwinnett

I worked with Zach Fernandez and am happy with my overall experience. He was very professional and straight forward. Anytime I called him with questions he picked up and addressed any concerns. I initially experience. He was very professional and straight forward. Anytime I called him with questions he picked up and addressed any concerns. I initially called him 2 months prior about a specific car they had listed on CarGurus but didn’t approved for financing with my banking institute. My score was fine and my income was fine but because of a previous repossession (due to unforeseen circumstances) my back wouldn’t approve an auto loan. Fast forward 2 months, I was in an accident to where my car was totaled and now I need a car badly. Because Zach followed up with me regularly Over the 2 months, I had his number readily available. I called him up and set an appointment and went in to their dealership. The environment was really nice and professional. When I sat down with Zack he informed me that the car I initially called about was still available. That made me happy but I also knew that I had to get through the financing process first so I didn’t let myself get to happy. After Zach got all of the info he needed from me and asked me what type of payment I wanting to have he took our back to George for the financing step. George was up front about the financing, what all of my options were and thoroughly explained the situation. Shortly thereafter I was signing the paperwork for my car. The payment is not far from what I expected(because of my credit profile) and I was satisfied with it. The best part about my experience was that Zach not George made me feel pressured to make the purchase. Since they sell luxury/highland vehicles and my income is really good, I honestly expected to feel a little pressure to buy. That just want the case. On top of that I was not in there for 8 hours. The process is what it is but it was really quick compared to every other experience I’ve had buying a vehicle. I don’t know if how they operate is standard throughout ALM but not definitely recommend this location. More

My wife and I took the two hour drive from Western NC to the Atlanta area to find a car to replace hers, which had been totaled in an accident a few weeks prior. We met with Allen Smith at ALM Gwinnett and the Atlanta area to find a car to replace hers, which had been totaled in an accident a few weeks prior. We met with Allen Smith at ALM Gwinnett and drove a couple of different cars. Allen was patient and kind and helped us with the purchase of a very nice 2018 GMC Acadia Denali. Also, George in the finance department was really great. He helped us get a 48,000 mile warranty and a really good interest rate on the loan. Much thanks to those two gentlemen for their professionalism and patience. Also thanks again Allen for finding that second key! Take care and God bless. More

Alan Smith was great to work with. He went above & beyond to make sure I was satisfied. I highly recommend him and this dealership. He went above & beyond to make sure I was satisfied. I highly recommend him and this dealership. More

Linda was my “SalesGirl” she was very attentive and helpful when it came to finding my car! I’m so grateful for her! helpful when it came to finding my car! I’m so grateful for her! More

Great experience I feel they did what all they could for me to make this possible I would definitely recommend me to make this possible I would definitely recommend More

I purchase my car on 2/25/22 and it was by Derek and I can say that he was a great sellsman. Two weeks later they told me I had to bring the car back due to my income note my income is $3,000 a month. So can say that he was a great sellsman. Two weeks later they told me I had to bring the car back due to my income note my income is $3,000 a month. So I added my wife on the vehicle and this was the day of my birthday. Then I asked them to give me another tag and they didn’t George the finance manager said he will get me one before it expires. So today is April 11 and the tag expires today still no tag. So you know I’m bout to get real disrespectful because this is not professional at all. And this is my last time dealing with them because I tried to call George and talk to him and one associate was drilling me with a thousand questions once again my mouth can get very disrespectful. This place is very unprofessional you can have all your documents and money and they still don’t do what they pose to do. More

Do not purchase an extended warranty from this dealership. We questioned the warranty extensively and was assured by the business manager that the warranty would start when the manufacturer's war dealership. We questioned the warranty extensively and was assured by the business manager that the warranty would start when the manufacturer's warranty ended. After calling numerous times, getting cut off each time, calling the corporate office, they finally connected us with the vice-president. He was very rude and said we signed the contract and should have read it more carefully. The verbiage is very vague (which we questioned) and the salesperson and business manager misrepresented the verbiage. Lesson learned, this dealership doesn't care and will mislead you to getting more commission. More

The team at ALM was amazing! Our dealer James was professional, prompt, and very knowledgeable. And Corey and Matt did an awesome job working out the deal and moving the process Our dealer James was professional, prompt, and very knowledgeable. And Corey and Matt did an awesome job working out the deal and moving the process along. I AM A VERY SATISFIED CUSTOMER AND WILL DEFINITELY BUY FROM THEM AGAIN! THANKS GUYS! More