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ALM Gwinnett
Duluth, GA
224 Reviews
Our humble beginnings started back in 2006 when we started the journey of providing high-quality pre-owned vehicles for drivers around the Metro Atlanta area. Over time, we grew to ten locations, allowing us to provide help all around the state without requiring drivers to make the trip to one location.
Now, we offer an experience that allows us to help customers all around the country with our 100-percent online car buying experience. We want to help make your time with us convenient, which is why you'll be able to shop from the comfort of home when you want!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
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Showing 224 reviews
August 16, 2022
ALM-Gwinnett, they did not inspect the car based on the Motor Trend warranty brochure. And they will charge you ($2k) for this service that they do not perform. Get the car you buy independently inspected Motor Trend warranty brochure. And they will charge you ($2k) for this service that they do not perform. Get the car you buy independently inspected ASAP. I've spent $2500 repairing the issues that the Motor Trend inspection would have discovered. More
by Gina
Employees Worked With
Corey McIntosh
August 13, 2022
Terrible customer service post sale. Didn't register my vehicle for 70 days which is illegal. I had to stop driving my vehicle and get the temp tag extended TWICE. Called the dealership Didn't register my vehicle for 70 days which is illegal. I had to stop driving my vehicle and get the temp tag extended TWICE. Called the dealership to ask why this was happening and never got an answer or a call back. Just got put on hold or told to drive without it being registered. Another thing. This dealership specializes in manufacture buybacks/lemon law vehicles so because of the risky nature of these cars no bank or credit union will finance these vehicles. If you want one you have to pay cash or use dealership financing which is horrid. The rates are 3-4x what my credit union quoted, but no one touches these vehicles so you are SOL. I would never recommend this place due to terrible customer service post sale, terrible finance rates even for someone with an 800+ credit score and the fact I had to stop driving my car because they wouldn't register it or tell me why. There are too many dealerships out there to water your time and money with people who don't value customers and the service that goes along with car sales. More
by Atlanta7
Employees Worked With
Mark - Finance Manager, ALM ADMIN, Customer Service
August 02, 2022
IF I COULD GIVE A NEGATIVE START I WOULD. DO NOT BUY A CAR FROM THIS DEALER!! THEY DO NOT INSPECT BEFORE THEY RESALE!! THEY SOLD ME A TRUCK THAT I HAVE ONLY HAD FOR 3 MONTHS NOW HAVING TRANSM DO NOT BUY A CAR FROM THIS DEALER!! THEY DO NOT INSPECT BEFORE THEY RESALE!! THEY SOLD ME A TRUCK THAT I HAVE ONLY HAD FOR 3 MONTHS NOW HAVING TRANSMITION ISSUES!! THANKFULLY I PURCHASED THE EXTANDED WARRANTY!! MARK THE MANAGER COULD NOT PROVIDE ME WITH THE INSPECTION INFORMATION SHOWING WHERE THE INSPECTION HAD BEEN DONE. More
by MIRONICA
Employees Worked With
MARK (MANAGER) , Saumil Bhatt, ALM ADMIN, Customer Service
July 26, 2022
I had a great experience with ALM. Zachary Fernandez took his time and got me in the vehicle I needed. He went the extra mile and made a total loss turn into win! Zachary Fernandez took his time and got me in the vehicle I needed. He went the extra mile and made a total loss turn into win! More
by Dan
Employees Worked With
Saumil Bhatt, Aaron Sukotsky, David Nguyen, Isaac Vera, ALM ADMIN, Customer Service
July 20, 2022
Best car buying experience to date! Was greeted on the lot by Zach Fernandez. He was quick, helpful, and honest. Got a good value on my trade in and was in and out with George in financ Was greeted on the lot by Zach Fernandez. He was quick, helpful, and honest. Got a good value on my trade in and was in and out with George in finance. Next time we’re in the market for another car will absolutely come back and ask for these two! More
by Corrineliber
Employees Worked With
Zack Fernandez, George
July 17, 2022
My Sister purchased a car today and Zack was her salesman! I was wowed by his Excellent Customer and His politeness! If you are looking to purchase a vehicle, please ask for Zack! salesman! I was wowed by his Excellent Customer and His politeness! If you are looking to purchase a vehicle, please ask for Zack! More
by zrice2949
Employees Worked With
Zack Fernandez
June 26, 2022
Zack made my car purchase the easiest, most professional, most comfortable and friendly experience ever. He listened to me carefully and answered every question. It’s my fourth Acura purchase, and far-and-aw most comfortable and friendly experience ever. He listened to me carefully and answered every question. It’s my fourth Acura purchase, and far-and-away the best! More
by Sarah H
Employees Worked With
Zach Fernandez and Matt Kessiah
June 22, 2022
I worked with Zach Fernandez and am happy with my overall experience. He was very professional and straight forward. Anytime I called him with questions he picked up and addressed any concerns. I initially experience. He was very professional and straight forward. Anytime I called him with questions he picked up and addressed any concerns. I initially called him 2 months prior about a specific car they had listed on CarGurus but didn’t approved for financing with my banking institute. My score was fine and my income was fine but because of a previous repossession (due to unforeseen circumstances) my back wouldn’t approve an auto loan. Fast forward 2 months, I was in an accident to where my car was totaled and now I need a car badly. Because Zach followed up with me regularly Over the 2 months, I had his number readily available. I called him up and set an appointment and went in to their dealership. The environment was really nice and professional. When I sat down with Zack he informed me that the car I initially called about was still available. That made me happy but I also knew that I had to get through the financing process first so I didn’t let myself get to happy. After Zach got all of the info he needed from me and asked me what type of payment I wanting to have he took our back to George for the financing step. George was up front about the financing, what all of my options were and thoroughly explained the situation. Shortly thereafter I was signing the paperwork for my car. The payment is not far from what I expected(because of my credit profile) and I was satisfied with it. The best part about my experience was that Zach not George made me feel pressured to make the purchase. Since they sell luxury/highland vehicles and my income is really good, I honestly expected to feel a little pressure to buy. That just want the case. On top of that I was not in there for 8 hours. The process is what it is but it was really quick compared to every other experience I’ve had buying a vehicle. I don’t know if how they operate is standard throughout ALM but not definitely recommend this location. More
by Carl G
Employees Worked With
Zach Fernandez and George, ALM ADMIN, Customer Service
June 18, 2022
The person I was there to see wasn't there. I saw DOG HAIR in the truck. There was no gas in the car. The rep told me to take them to the Race Trac so they can put gas in the car. Then I didn I saw DOG HAIR in the truck. There was no gas in the car. The rep told me to take them to the Race Trac so they can put gas in the car. Then I didn't go on a true test drive. Just around the block in a residential area. The A/C in the vehicle did not work. I did not get a good feeling about the place. So i left. More
by bostick26t
Employees Worked With
Bradley
May 23, 2022
I purchase my car Acura MDX 2019 on 04/27/22 every when well with financial everything. Only thing that I have issued with this sale person (Rapeal Ogbu) do not trust him what he tells you. well with financial everything. Only thing that I have issued with this sale person (Rapeal Ogbu) do not trust him what he tells you. More
by KC
Employees Worked With
Rapeal Ogbu
