ALM Gwinnett

I am writing to inform you of a concerning issue I recently experienced with one of your vehicles. On December 2, 2022, I purchased a 2019 X7 BMW with 18,000 from ALM Gwinnett. There were no damage or recently experienced with one of your vehicles. On December 2, 2022, I purchased a 2019 X7 BMW with 18,000 from ALM Gwinnett. There were no damage or replacement parts listed on the CarFax or inspection. When we purchased the vehicle, the check engine light was on, and we were told that the car had not been driven in a while and we needed to drive it for a few days, and the light would go off. Then we were instructed to bring the car back for its emissions. Upon returning a few days after purchase, I was given a letter and instructed to take it across the street for emissions. The truck passed emissions, but the light returned a few days later. I called the SOS from the vehicle after the light returned a few times and was told that it may need to be reset. Sure enough, the light went off but would return months later. I made an appointment with BMW to have the vehicle serviced. However, the warranty expired a month prior, and now I am starting to receive all types of notifications and warnings. I even had the police station contact me due to an error in the emergency call system. The police thought I was in danger. However, I was just leaving the gym. At this point, I contacted the dealership to make an appointment. I went in for my appointment for what I thought was a sensor diagnostic, turn into a $5K repair bill. It appears that the control system was replaced on 4/22/22. There is no documentation of this except on BMW’s system- not sure if someone paid for these services with cash, so the information would not appear on the inspection report. I also saw on the vehicle report that the windshield and sunroof were replaced. This was not listed on the Carfax either. I believe some of the faulty wiring issues are negligence on your part for not providing this information to a new buyer or doing the proper research. I will spare some of the details of the disappointment I experienced as I waited in a BMW lobby for 5 hours with no resolution and walked away with an estimate of $5k. Furthermore, we purchased the extended warranty from ALM Gwinnett, GWC. GWC told me over the phone that some repairs would be covered but denied the claim. I am very concerned about this incident and feel it poses a significant risk to myself and other drivers. I am writing to request that your company take immediate action to investigate this issue and determine why this issue was not documented on the Carfax report. I would appreciate a prompt response to this matter. I provided a copy to Anthony on May 2nd. I haven't heard back from anyone as of yet. I reached out this week and have not been able to speak to a manager. I have been transferred to multiple voicemails with no resolution. Thank you for your immediate attention to this issue. More

Craig Hulett was an awesome sales person. From beginning to end… He was patient and knowledgeable, made my purchase easy! From beginning to end… He was patient and knowledgeable, made my purchase easy! More

As a retired military leader with over 25 years of service, I've had the privilege to work with numerous professionals at all levels. In pursuit of my 2022 BMW 750, I ran across another professional b service, I've had the privilege to work with numerous professionals at all levels. In pursuit of my 2022 BMW 750, I ran across another professional by the name of Andrew Walker. The kindness and knowledge that radiated from Andrew Walker before, during and after my purchase made my car buying experience very pleasant and unforgettable. His efforts left a lasting impression on me and led me to tell others about ALM. The way he championed his resources and knowledge of vehicles made me change from a local car dealer in North Carolina to ALM in Duluth, Ga. Even though I served my country for so many years, I salute Andrew Walker and the entire ALM Family. More

I am a member of the Gwinnett ALM family. Today I purchased my 5th vehicle. Matthew Kristian is an asset to ALM. He is more than knowledgeable and super courteous. I am more than happy to rec Today I purchased my 5th vehicle. Matthew Kristian is an asset to ALM. He is more than knowledgeable and super courteous. I am more than happy to recommend anyone to purchase a vehicle from ALM Gwinnett. I love my 2021 KIA SOUL. More

Our Salesperson Linda was very professional and helpful. The manager Chris is excellent to work with, he supported Linda to earn our business. The finance manager worked for us to get a better finance deal. The manager Chris is excellent to work with, he supported Linda to earn our business. The finance manager worked for us to get a better finance deal. The after sale support has been excellent. We visited other dealerships including New Car Dealerships trying to get a reasonable price, trade in value and decent financing. ALM outshined them all. More

It was great working with Linda, the dealership she works at only had one of the cars i was potentially interested in and she took the time to take me to the other ALM locations so i could test drive them al at only had one of the cars i was potentially interested in and she took the time to take me to the other ALM locations so i could test drive them all and also allowed me to take extended test drives so i could make a more informed buying decision. More

This location agreed on a price, and told us we didn’t need to put a deposit to hold it since we were coming today. We took off work to get it today and were told “the guy was out yesterday and it sold”. need to put a deposit to hold it since we were coming today. We took off work to get it today and were told “the guy was out yesterday and it sold”. Truly unbelievable! What an unprofessional and unethical way to operate. More

I bought my 2021 Hyundai Kona with Mr. Mike and I am satisfied with the over all testing experience！ Mike and I am satisfied with the over all testing experience！ More

Mike and Dante are good salesmen. Richard, the manager, is not a good person to work with. They tried to say they sold a vehicle after we had the vehicle inspected and it was still at Richard, the manager, is not a good person to work with. They tried to say they sold a vehicle after we had the vehicle inspected and it was still at the shop. Then they called us later and said we could purchase that vehicle. Initially they tried to get us to purchase another vehicle that was at one of their other locations. So unprofessional!!!! Women buyers have good sense. They tried it!!! More

Moustafa was awesome to work with. ALM was very accommodating. I have already recommended them to a few friends. ALM was very accommodating. I have already recommended them to a few friends. More