ALM Gwinnett

The customer service was exceptionally efficient, they greeted me warmly and ensured i understood all the car's features thoroughly greeted me warmly and ensured i understood all the car's features thoroughly More

My wife and I were going to purchase a Mercedes Benz from this dealer. When we got the carfax, the car was listed as a lemon, but they assured us the air conditioning problem that made it a lemon from the fa this dealer. When we got the carfax, the car was listed as a lemon, but they assured us the air conditioning problem that made it a lemon from the factory had been fixed. We test drove the car and the ac worked well. But, when we went to get the car financed, our bank would not finance the car. We put $3,000 down to hold the car over the weekend so we could get the financing. On Monday, after finding out the car could not be financed by our bank, we called ALM to let them know and to get our deposit back. That was on June 21st. It now July 5th, and ALM has still not refunded our money. Everyday the same excuse. "Your refund is approved. It'll be 24 to 48 hours when you see it in your account." Give them a deposit at your own risk! More

Quick response and clear, friendly, concise and also while being very helpful right customer service while being very helpful right customer service More

So far, their support has been outstanding, addressing my questions thoroughly and ensuring i have all the car details i need questions thoroughly and ensuring i have all the car details i need More

There are various choices to pick from in their selection of vehicles, they provided excellent service when i reached out to them, so they received a good review from me of vehicles, they provided excellent service when i reached out to them, so they received a good review from me More

Upon my inquiry, their response was swift an thorough. They promptly furnished me with a comprehensive dossier detailing every aspect of the car, leaving no stone unturned in elucidating its features and They promptly furnished me with a comprehensive dossier detailing every aspect of the car, leaving no stone unturned in elucidating its features and specifications. Their efficiency and attention to detail were truly commendable, ensuring that i had all the neccesary information at my fingertips to make an informed decision More

Fantastic service, they also respond quite quickly, and in their inventory they've many very interesting options to choose from in their inventory they've many very interesting options to choose from More

Superb customer service, with a accurate quickness, the salespersons and all the staff people are really professional, there's a lot array of cars in their inventory salespersons and all the staff people are really professional, there's a lot array of cars in their inventory More

I recently purchased a vehicle on Saturday and shortly after leaving the dealership, I noticed the low tire pressure sensor light came on. Since it was late in the evening, I decided to contact my sales r after leaving the dealership, I noticed the low tire pressure sensor light came on. Since it was late in the evening, I decided to contact my sales representative the following morning. The vehicle's tires were filled with nitrogen, which I am not very familiar with. We discussed my concern on Monday morning, and I was advised to find a discount tire shop to address the issue. While I understand that the car is used and sold as-is, I had hoped for a more satisfactory response given the recent purchase of the vehicle. More