ALM Gwinnett

Exceptional service. The entire team from Ruben the sales representative to the finance department was very professional and helpful. The sales rep answered all of my ques The entire team from Ruben the sales representative to the finance department was very professional and helpful. The sales rep answered all of my questions in a relaxed, no pressure environment that made this my first pleasureable car buying experience. More

Bought used car for son My son needed a used car for transportation. ALM had recently taken in an Altima on trade. I met with Ken Dewberry for the review. The negotiations My son needed a used car for transportation. ALM had recently taken in an Altima on trade. I met with Ken Dewberry for the review. The negotiations for the car were straight forward. The sales manager came to the table for the negotiations as opposed to the salesman wearing out the floor trekking to the managers office an back. A very refreshing experience. Ken was very professional and no pressure was applied. I bought the car subject to a pre purchase inspection. The inspection revealed that the car needed rear brakes and rotors. After presenting the info to Ken and ALM, they stepped up and repaired the brakes without any questions asked. I wouldn't hesitate to buy another car from Ken and ALM. More

I bought a Mercedes Jeff was very patient and courteous. He worked very hard to get us exactly what we wanted and went above and beyond the normal responsibilities of a s Jeff was very patient and courteous. He worked very hard to get us exactly what we wanted and went above and beyond the normal responsibilities of a sales person to make sure we left with exactly the car I truly wanted. More

They take care of you I was greeted by Alex. He made sure that I got the car that was right for me and wasn't in a hurry just to make a sale. He made sure that I was satisf I was greeted by Alex. He made sure that I got the car that was right for me and wasn't in a hurry just to make a sale. He made sure that I was satisfied with my purchase after the sale. It wasn't a case of I sold you a car and I'm done with you. Would certainly buy a car again and if you are in the market for a luxury car ask for Alex at ALM Gwinnett. You will not go wrong. More

Great experience I came in knowing exactly what I wanted, and how much I was going to spend. The manager was willing to compromise, and I left witha new vehicle! I came in knowing exactly what I wanted, and how much I was going to spend. The manager was willing to compromise, and I left witha new vehicle! More

Genuine Professional service from start to finish. Assisted by Razi Miles who listened to my needs and addressed my concerns with little spin. Kept me abreast Professional service from start to finish. Assisted by Razi Miles who listened to my needs and addressed my concerns with little spin. Kept me abreast of what was taking place during the entire process. More

Professional Decided to stop buy this dealership with my fiancé not planning to purchase a car this particular day. We met with Ruben Taylor who gave us a warm wel Decided to stop buy this dealership with my fiancé not planning to purchase a car this particular day. We met with Ruben Taylor who gave us a warm welcome and listened to my needs. I had my eye on the Mercedes E350 and I was not settling for anything else. Ruben worked with me and was very Patient , Charissmatic and an awesome listener. I am extremely satisfied with the service I received. More

Be ready to wait! The sales folks at this dealership are decent people. They are not pushy no do they make you feel as thought you need to buy right then an their. Th The sales folks at this dealership are decent people. They are not pushy no do they make you feel as thought you need to buy right then an their. They have a good selection and price their cars at a no haggle price. Overall the buying experience was very easy. The vehicle I purchased needed be tires, which at the time of purchase the dealership had them in order. Once the tires came in we scheduled an appointment to have them put on my car. A process that should have taken less than an hour, ended up taking over 4 hours. Definitely a high breakdown in communication between the mechanics and the sales staff, I could not get a straight answer from anyone. That being said, I would buy here again, but make sure all maintenance is completed before you leave with your new car. More

Genuine, Honest, Hardworking =Alex Garcia I bought a Mercedes E350. We had problems with the car on the test drive and after the sale. The car was what I wanted and I came in the dealership vi I bought a Mercedes E350. We had problems with the car on the test drive and after the sale. The car was what I wanted and I came in the dealership via my corporate perks. Alex and Mike (Sales Manager) made xxxx sure the car was repaired and provided me assurance if the problem occurred again down the road I would be taken care of at no additional cost. The master tech mechanic came out and personally assured me the car was sound. Alex is a very hard working Salesman who doesn't shy away from adversity. Alex kept us updated thru the whole ordeal. I'm a high maintenance person, very particular about everything, if he can provide me excellent service and work my transaction out, he's more than capable but rather Awesome! Look for Alex Garcia when you pull up to ALM Gwinnett. When you get out of your vehicle, whoever come out to greet you may not have what it takes before or after the Sale, ask them to get Alex Garcia for you. You will be glad you did! Coronda More

MY EXPERIENCE WITH ALM (GWINNETT) I had a wonderful experience with ALM Gwinnett. My sales representative was Sarah H. I'd never experienced having a female as a car sales person so I I had a wonderful experience with ALM Gwinnett. My sales representative was Sarah H. I'd never experienced having a female as a car sales person so I didn't really know what to expect. I tell you what,,,, SARAH H. is by far the best Sales person I have had in all of my years of purchasing vehicles. Her knowledge of the entire fleet is amazing..her knowledge in the difference between foreign and American vehicles is on a whole another level...She was genuinely working for my best interest and not to just get another car off of the lot. There is no pressure with her and her patience is remarkable. I truly appreciate all of her time. Thabit, Mack, Ken And Brian are the ABSOLUTE BEST MANAGEMENT TEAM IN CAR SALES THAT I HAVE CAME ACROSS IN A VERY VERY LONG TIME..THOSE GUYS REALLY GET YOU TAKEN CARE!!!! I will definitely be going back to ALM (Gwinnett). THE ONLY CON: THE GM(Who's name I do not know) you'd think after purchasing 2 vehicles at the same time when this guy sees you, he would at least speak. But no, instead he never smiled, never looked my way, if it weren't for me speaking to him he would have ran into me because that's how far his NECK was turned the opposite way while walking to keep from speaking. Even when I would stick my head in the door to speak to him he never smiled just looked and said hello then continued on to whatever he was doing...RUDE RUDE RUDE.. definitely not a people person. SR More