ALM Gwinnett

Excellent Experience - Excellent Service!!! This is my second purchase within 6 months from this dealership. Back in February 2015, my husband and I purchased a BMW 3 series from this Chris, an This is my second purchase within 6 months from this dealership. Back in February 2015, my husband and I purchased a BMW 3 series from this Chris, and the experience was so great that I knew that I would purchase from ALM as well. I had my previous car for 10 years; I did not really want to purchase a new vehicle, but it was time to do so. Shanta Washington took such good care of me - I cannot even begin to tell you how phenomenal this woman is!!!! I had my heart set on a Audi Q5, but ALM Gwinnett did not have the model with the features that I wanted on their lot. Shanta and Thabit searched high and low to find me exactly what I wanted..and it wasn't exactly and easy process. They were so patient and just willing to do whatever it took to ensure that I was satisfied. Shanta personifies going "above and beyond". Not only did she assist in locating the vehicle that I wanted, she and I went on a journey that took us to two of the ALM sister dealerships to test drives vehicles. Thabit and Brian worked out an amazing deal, and I am beyond satisfied. While we were working through the terms of our deal, Razi went to pick up dinner for Shanta and me - seriously, who does that?!?!?!?! AWESOME SERVICE - ALM Gwinnett treats you like family. My husband and I will never buy a vehicle from anywhere else, and we refer all of our family, friends and colleagues to ALM. The team is amazing from the sales staff to the service staff and the leadership. I am a huge ALM Gwinnett fan. More

Wonderful Experience I bought my first car back in September 2014 and the service was near perfect! They really cater to their customers and go out of their way to help y I bought my first car back in September 2014 and the service was near perfect! They really cater to their customers and go out of their way to help you find the car that best fits your needs. Alex Garcia was the first to greet us and he made sure to answer any questions we had. He's a great asset to the company and very personable. Almost a year later, he still makes himself available to any questions I have about my car. I go back to visit every so often and the service just gets better and better!! More

Awesome Experience They gave me excellent service!! I was in a real bind. My salesperson Sarah went over and beyond to help me! I was pleased with how attentive Sarah wa They gave me excellent service!! I was in a real bind. My salesperson Sarah went over and beyond to help me! I was pleased with how attentive Sarah was with me. She is very knowledgeable about the cars she sales and very professional. I highly recommend Sarah (salesperson) and this dealership! More

AWESOME!! Ron was awesome! He helped me with everything I needed and also made it a fun experience. My kids loved him too! I would highly recommend anyone looki Ron was awesome! He helped me with everything I needed and also made it a fun experience. My kids loved him too! I would highly recommend anyone looking for a good deal to go see Ron @ ALM! Thanks a lot!! More

Great Service and follow up Inquired about a car online and received a follow up from Razi Miles concerning the vehicle. It was refreshing to see a car salesman actually call us Inquired about a car online and received a follow up from Razi Miles concerning the vehicle. It was refreshing to see a car salesman actually call us back. We had been looking for a used car for over 6 weeks. We went into ALM Gwinnett thinking it was going to be like most of the other dealers we had dealt with showing us subpar cars. Razi gave us his undivided attention and was upfront and honest. He listened to what we wanted and we were able to find and purchase the vehicle that fit our needs on the same day. Awesome service. Thanks Razi. More

Use Extreme Caution purchased a 2011 Mercedes E350 Coupe with a "clean-accident free" car fax report. After delivery took the car to local detail shop for wax and buff b purchased a 2011 Mercedes E350 Coupe with a "clean-accident free" car fax report. After delivery took the car to local detail shop for wax and buff because the finish didn't look quite right. They pointed out that the vehicle had extensive low quality body and paint work and had been involved in a frontal crash (seams didn't quite line up right and water stains in the paint!). Took the car back and was told many used cars are retouched and they would not do anything about it. Fast forward a few more days and the low air warning kept coming on, took to discount tire and was informed it had numerous cracked rims. Very unsatisfied and feel like I was ripped off. More

Good Value I purchased a Mercedes from out-of-state. Sunny delivered the car to a local mechanic that I found online (Larry @ MBS Motors). ALM fixed the issues I purchased a Mercedes from out-of-state. Sunny delivered the car to a local mechanic that I found online (Larry @ MBS Motors). ALM fixed the issues that the mechanic identified and I purchased the car without seeing it in person. When I arrived in Atlanta, I identified a few additional items (affix a loose molding, buff out some paint swirl marks) and they worked to make me happy. I was pleased with the overall experience and recommend working with Sunny. More

Awesome Exprience I was activately searching for a vehicle when I came across ALM. The first car was sold, however the Salesperson, Shirley did notify me of the status I was activately searching for a vehicle when I came across ALM. The first car was sold, however the Salesperson, Shirley did notify me of the status. In addition to the notification, she indicated that she would keep me informed if another one became available. Due to a suprise she called me back and followed up with an email! Less than a week late I traveled over 7 hours to make the vehicle purchase. I am very pleased, thus far! Arlena More

Sucessful family car shopping Great prices! The whole team at ALM is very kind and helpful. Sales rep, Alex worked with us diligently and made it a much easier process. Great prices! The whole team at ALM is very kind and helpful. Sales rep, Alex worked with us diligently and made it a much easier process. More

Very helpful people They gave me the best deal and again very helpful people like they said in their slogan "when the search ends" and it actually ends They gave me the best deal and again very helpful people like they said in their slogan "when the search ends" and it actually ends More