ALM Gwinnett

I'd give it a negative rating if possible. I continue to be ignored and hung up on 6 weeks after the purchase and trade in at Atlanta Luxury Motors in Gwinnett. This is by far the WORST experi I continue to be ignored and hung up on 6 weeks after the purchase and trade in at Atlanta Luxury Motors in Gwinnett. This is by far the WORST experience I've ever had with a dealer. I purchased a vehicle from ALM in Gwinnett on June 15 and traded in my old vehicle. The next month I started receiving late payment notices for my old vehicle! ALM never paid off my trade in. Not sure if they are waiting to make a few hundred more dollars or what. I was hung up on repeatedly- and finally given the corporate number. That person later confirmed that they had NOT made a payment and were "resubmitting it." The next week I continue to receive late payment notices. Now I'm making two vehicle payments. They were totally dishonest with me. Don't walk - RUN away from this dishonest business! More

The service is excellent, i liked the chill, no pressure vibe, buy a preowned vehicle ins't easy, and without no pressure or hidden nonsense dealer fees is easier the choose processing vibe, buy a preowned vehicle ins't easy, and without no pressure or hidden nonsense dealer fees is easier the choose processing More

I was impressed by a stunning pickup truck showcased on their website, when searching for a used vehicle, transparency is crucial for the buyer's confidence, therefore customer service plays a pivotal role their website, when searching for a used vehicle, transparency is crucial for the buyer's confidence, therefore customer service plays a pivotal role in ensuring a smooth purchasing experience, the advisor responded with great kindness in addressing my inquires, good customer service More

I'm very happy with the magnificent treatment i received, and with the customer service staff and with the customer service staff More

The super friendly advisors and their sales team get a big thumbs up from me for awesome customer service, i'd recommend them to anyone big thumbs up from me for awesome customer service, i'd recommend them to anyone More

The customer service was exceptionally efficient, they greeted me warmly and ensured i understood all the car's features thoroughly greeted me warmly and ensured i understood all the car's features thoroughly More

My wife and I were going to purchase a Mercedes Benz from this dealer. When we got the carfax, the car was listed as a lemon, but they assured us the air conditioning problem that made it a lemon from the fa this dealer. When we got the carfax, the car was listed as a lemon, but they assured us the air conditioning problem that made it a lemon from the factory had been fixed. We test drove the car and the ac worked well. But, when we went to get the car financed, our bank would not finance the car. We put $3,000 down to hold the car over the weekend so we could get the financing. On Monday, after finding out the car could not be financed by our bank, we called ALM to let them know and to get our deposit back. That was on June 21st. It now July 5th, and ALM has still not refunded our money. Everyday the same excuse. "Your refund is approved. It'll be 24 to 48 hours when you see it in your account." Give them a deposit at your own risk! More

Quick response and clear, friendly, concise and also while being very helpful right customer service while being very helpful right customer service More

So far, their support has been outstanding, addressing my questions thoroughly and ensuring i have all the car details i need questions thoroughly and ensuring i have all the car details i need More

There are various choices to pick from in their selection of vehicles, they provided excellent service when i reached out to them, so they received a good review from me of vehicles, they provided excellent service when i reached out to them, so they received a good review from me More