ALM Gwinnett
Duluth, GA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
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Showing 224 reviews
satisfied customer This is my third purchase from them and Alex G has been my sales rep since my first one. They never disappoint! Amazing customer service! Highly re This is my third purchase from them and Alex G has been my sales rep since my first one. They never disappoint! Amazing customer service! Highly recommend! More
Made me feel like family I had a great experience at ALM in Duluth Ga, the manager Kai Tyler and the salesman Razi Miles really took good care of me and they both went above a I had a great experience at ALM in Duluth Ga, the manager Kai Tyler and the salesman Razi Miles really took good care of me and they both went above and beyond to make me happy and in making sure that I was able to get the vehicle that I wanted and that I was satisfied with everything... I learned a lot from Kai Tyler, Eric Williams and Kaleefa, they all gave me great knowledge about financing a vehicle.. Shirley Irigoyen was also very nice and sweet to me as well. These people are great. I highly recommended this dealership and all the people I worked with. More
TEAM SHANTA!!! After meticulously searching through vehicles and many dealerships, I found the vehicle calling my name at ALM on 05/25. Anxiously, I went to the deal After meticulously searching through vehicles and many dealerships, I found the vehicle calling my name at ALM on 05/25. Anxiously, I went to the dealership that same day, met with sales lady Shanta who was absolutely AMAZING throughout the entire process :-)....she restored my faith in car salesmen again :-) She pulled up the vehicle I inquired about, we went for a test drive and I fell in love with the vehicle, but what was even more enjoyable about my car buying experience, is that Shanta wasn't being too aggressive or trying to get me to buy a car right then, and she actually advised me to sleep on my thoughts and let her know whatever I decide. Well...later that day, I made my decision, called Shanta and told her that I'm ready to make my purchase. She sent me the link to fill out the application, once I completed the application, I went back to the dealership the next day and was trading in my old car and driving away in my new Lexus in about 1.5hr and that is how I LOVE doing business. ALM has gained a new loyal customer. THANKS SO MUCH SHANTA for your professionalism, honesty, and awesome customer service :-) More
Car has been sold, it is still advertised for sale. I spent allot of time researching a car, sent them a best price request, they sent an available response. The car had already been sold, any addition I spent allot of time researching a car, sent them a best price request, they sent an available response. The car had already been sold, any additional responses required on my part several calls. It is still listed for sale. I won't deal with them again. More
Great customer service Alex G was my sales rep when i went and got my Acura. Got such great customer service and professionalism that i went back and got my Honda with him a Alex G was my sales rep when i went and got my Acura. Got such great customer service and professionalism that i went back and got my Honda with him as well! They got a great selection to choose from! More
Jeff is the best!!! Jeff was so unbelievably helpful! He helped me find a wonderful car and I couldn't be happier! He worked so hard and was so patient with me as I was i Jeff was so unbelievably helpful! He helped me find a wonderful car and I couldn't be happier! He worked so hard and was so patient with me as I was indecisive at times. He made the entire process so easy and painless. I would definitely buy from Jeff again!! Thank you Jeff for such a great experience!!! More
Poor Customer Service I visited ALM Gwinnett last weekend after finding a car of my interest through an online search. What a mistake! It was the most awful car shopping e I visited ALM Gwinnett last weekend after finding a car of my interest through an online search. What a mistake! It was the most awful car shopping experience ever. First, after looking around the lot for a while, it took at least 10 minutes for me to get any assistance, even though they were not busy. I had to ask for assistance a couple times before any sales associates decided to help. The sales associate that finally did come over, clearly demonstrated how this dealership does not value its customers. From the initial introductions, the sales associate’s demeanor was unacceptable and unprofessional. His tone and shortness was unwarranted and inappropriate. Me being the kind person that I am, initially brushed it off as, “ maybe he just is having a bad moment”, so I attempted to lightening things up. I decided to ask the sales associate, “what can you tell me about this car?” He replied, “ I have hundreds of cars on this lot. Its impossible to know about each one.” After going for a test drive, I decided that the car was not for me. So I asked the associate to show me a different car. He replied, “We are not going to test drive every car on the lot.” Really?! This is how you treat your customers?! Buyers beware! Car buying is a big purchase and you owe it to yourself to buy from a dealership that appreciates you business. This dealership earned this low rating! Stay Away! More
Q50 Infiniti Sunny was great and helped me find what I wanted. His help didnt end after the sale either. Thanks for your help and taking care of me. Sunny was great and helped me find what I wanted. His help didnt end after the sale either. Thanks for your help and taking care of me. More
Alex Garcia was excellent A pleasure to work with knowledgeable represented dealership well.would recommend dealerships to everyone planning on sending all my friends and famil A pleasure to work with knowledgeable represented dealership well.would recommend dealerships to everyone planning on sending all my friends and family to see Alex More
Easy and quick I had already had my eye on a car I found online however when I came in to see it, I was greeted right away by Sunny. He was able to quickly show me t I had already had my eye on a car I found online however when I came in to see it, I was greeted right away by Sunny. He was able to quickly show me the car I was interested in. No long wait, I already knew what I wanted and he adjusted to my time constraint. I left in 20 minutes, applied for financing that evening, came back the next day and drove it home. A short wait for signing papers and finalizing financing. Easy peasy. I have a great new car, both Sunny and the loan officer were great, even fed me pizza because I was hungry :) More