ALM Ford Marietta

Dropped my vehicle off, 2008 Ford Escape, 25,000 miles Dropped my vehicle off, 2008 Ford Escape, 25,000 miles off to have the GPS system repaired, windshield spraying device and to check out my transmiss Dropped my vehicle off, 2008 Ford Escape, 25,000 miles off to have the GPS system repaired, windshield spraying device and to check out my transmission. The parts for the GPS and windshield sprayer had arrived. I dropped it off on May 11th. I get a phone call on the 13th informing me that nothing on their computer system had come up with a fault in the transmission system. I explained what good is it to have a 4WD vehicle if you can't even back up a paved hill, with two passengers. I got the well we can't replicate the error speech. I then said, I am out of town for a graduation, like I told you when I dropped it off on Wednesday and will pick it up on Monday. I go in Monday to pick up my vehicle, made an issue with the assistant service manager over the way I had been treated to this point. So he has it "washed" for me - and then they pull it up. I get in and drive outside the building - no radio or GPS is working. I drive straight around and back into the service bay. I inform the assistant manager that the GPS/radio system doesn't work. He then has to "test drive" it with me in it - I had all I could do to contain my laughter and sarcarsim. He hit the same buttons in the same sequence and got the same results. We walked back in and then I couldn't help but say "can you believe what I tell you now?" Here is the other kicker with this dealership - if you have anything electronically with radio of GPS -they have one guy who only works on Tuesdays and Thursdays between noon and two pm. I get no offer of a rental car or anything for compensation for the amount of time my vehicle is in the shop. Better yet, they keep making the same guy I complained about call me. Thursday, May 19th, I finally get my vehicle. The Service Manager is all apologetic and then comes off like they did me a favor by replacing the GPS system/radio. I told him during the test drive, at least more is working when I leave then when I brought it in. I sat down in his office and gave him a play by play of how badly this transaction had transpired. I further said, would this be acceptible for one of your family members - he says No. I said - that's my point - this has been very unacceptable. He concludes our discussion by writing on the back of business card giving me a free oil change. It goes to show how clueless he is, 1) assuming I will be back to that delearship and 2) I have a service package - so he has not done his homework on my account. More

I walked in saying that I was shopping around for a used mustang convertible. Sied said that they did not have one available and had me set down and fill out some papers and they could locate me one. I fill mustang convertible. Sied said that they did not have one available and had me set down and fill out some papers and they could locate me one. I filled out everything and he gave me a keys and told me to go take and hardtop they had on the lot for a test drive. He also asked for my keys to my car. I took the car around the block and it was ok but not what I was looking for but he already knew that. I went back and he is asking how i like the car and i tell him. Then he goes on about how he as worked up a deal and the payment will be ect. I don't want they car. He says this is what they have and the deal is worked out so what is the problem. Then they loose my keys. I took me an hour to get out of there all the time being bullied by the sales and management into a car i did not want in the first place. I went to Greene Ford in Gainesville and found an awesome deal on a 2010 Mustang Covetable. More

I knew what I was looking for when I came to Team Ford and Ty Tucker made sure I got it and the finance Department and Ty worked hard to get my Payments where I needed them to be. This is the second Esca and Ty Tucker made sure I got it and the finance Department and Ty worked hard to get my Payments where I needed them to be. This is the second Escape I have purchased from Team Ford and will be coming back for my future automobile purchases. I have dealt with other dealers that were high pressuring me into cars that I did not want but my whole experience here was positive. Great people and customer service to match. More

As I walked up to the dealership, Bob Bauer came out to greet me. I knew what I wanted and Bob worked really hard to get it. Their whole team was friendly and courteous. They were very open and explaine greet me. I knew what I wanted and Bob worked really hard to get it. Their whole team was friendly and courteous. They were very open and explained everything. The whole deal was very low pressure. To get me what I wanted, they had to get a car from another dealership. When the original deal didn't work out, they kept trying until they found exactly what I wanted. The car was perfect. After 1 month I haven't found even a minor quibble. Working with Team Ford of Marietta definitely exceeded my expectations. During the time I was at the dealership, they brought in a buffet lunch and invited their customers. I thought that was a nice touch. More

Team ford of marietta showed a lot of class about doing business they were very polite and upfront about everything thanks William for everything I will always keep this dealership in mind whenever car buy business they were very polite and upfront about everything thanks William for everything I will always keep this dealership in mind whenever car buying comes up. this was my fourth car I ever bought and I felt special throughout the entire process. More