ALM Ford Marietta
Marietta, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 12:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Anton and the Team were all very professional and efficient..they accomplished this with graciousness and a sense of humor...very appreciated...I am very satisfied with the service and price of my ne efficient..they accomplished this with graciousness and a sense of humor...very appreciated...I am very satisfied with the service and price of my new auto... More
I would HIGHLY recommend Team Ford of Marietta and I would HIGHLY recommend Team Ford of Marietta and especially our salesman, Anton Davis. This was absolutely the easiest and smoothest vehicle p I would HIGHLY recommend Team Ford of Marietta and especially our salesman, Anton Davis. This was absolutely the easiest and smoothest vehicle purchase I have ever had. Anton Davis was a true gentleman and his demeanor was unmatched. His knowledge of the vehicles and the use of all the "gadgets and toys" was impeccable. Anton's younger age as a saleman should not be confused with his superior abilities. I have his card and my next vehicle will be purchased from Anton. Everyone at Team Ford of Marietta was extremely nice and the facilities are spotless. Our carbuying experience was unmatched. LtCol Bradley Robert More
I have already made the recommendation to work with your dealership. Ron Sitz made the experience a very good one. I didn't feel heavily pressured by anyone - I even thanked Ron for not doing that from th dealership. Ron Sitz made the experience a very good one. I didn't feel heavily pressured by anyone - I even thanked Ron for not doing that from the beginning. Even though, I did know which car I wanted from the beginning. My son and daughter-in-law were in your dealership 2 weeks ago to purchase a new vehicle too and had highly recommended that I work with Ron. He is very helpful and informative. The finance experience was exactly the same. Normally, there is so much back and forth dealing, etc. that I feel so much time is wasted, but not in this case. I look forward to visiting your service area for my car's normal check-ups and, hopefully, having the same professional experience. I'm also excited that I have a brand new 2012 Ford Fusion. Never thought I would go back to American made vehicles again. Actually, in my time of purchasing vehicles, this is the first brand-new vehicle that I've purchased. Thank you, Arlene Johnson More
We bought a 2012 Ford Fusion over the weekend. I cannot even explain how much of a great experience we had with Ron Sitz. He is the Internet Sales Manager. He is very laid back which for my wife and I make even explain how much of a great experience we had with Ron Sitz. He is the Internet Sales Manager. He is very laid back which for my wife and I makes things much easier. He did not pressure us into anything. We did come there with an idea of what we wanted. However, he did show us multiple options. The only experience that we did not particularly enjoy was our time with the finance manager. I cannot remember his name, but when we were going over the extra options for the warranties such as oil changes, tire rotations, etc. he was rather pushy. We told him that we did not need any of this. He asked, "Why would you want to pay more?" His tone came across a little condescending like we do not know what we are doing. My wife's father owns his own mechanic shop. Besides that, our experience was very smooth, and Ron should be commended for his great customer service. We have already recommended him to my wife's parents and my mother. Thanks a bunch, Ron! More
We got an incredible deal in my new Explorer. Tom was very knowledgable about my vehicle and took the time to train me in all the details of the features of my Explorer. He made the experience enjoyable. very knowledgable about my vehicle and took the time to train me in all the details of the features of my Explorer. He made the experience enjoyable. More
My husband I were looking for a newer used truck with low miles for one of our sons. Our sales person who answer the phone listen to our needs and wants, took him a couple of days but he found a better truck miles for one of our sons. Our sales person who answer the phone listen to our needs and wants, took him a couple of days but he found a better truck than we had hope for in our price range. Derek Cates took all of our information over the phone and when we showed up the next day almost all of the paper work had been done, we were in and out of there in little over an hour. Derek went beyond his job to make sure we had exactly what we wanted. Our son is a proud owner of a 2009 F150 STX, with payments he can afford. More
Ron Sitz made the whole process a very smooth Ron Sitz made the whole process a very smooth transaction. I located the vehicle on the internet and was skeptical due to all the scams out there. Ron Sitz made the whole process a very smooth transaction. I located the vehicle on the internet and was skeptical due to all the scams out there. The hours are convenient and the staff very friendly at Team Ford Marietta. I would and have recommended Team Ford Marietta to friends. Thanks to everyone at Team Ford Marietta and special thanks to you Ron, I am loving my Honda Pilot. More
We wanted to buy a FORD truck --Our credit score is 800, we are employed, wanted to buy American, we wanted to buy local and we wanted to buy a FORD. Simple huh- Not if you go to AutoNations TEAM FORD in we are employed, wanted to buy American, we wanted to buy local and we wanted to buy a FORD. Simple huh- Not if you go to AutoNations TEAM FORD in Marietta, Georgia We selected a truck that TEAM FORD would bring in from out of town and the GM, Jim Slezak, was getting and estimte on our trade-in. They said 15 minutes tops. --So we waited and waited - over 90 minutes. No one spoke to us, acknowledged us, or even looked at our trade in. We were sitting in the showroom but it seemed we had become invisible. We finally ask for our keys and left. Later they contacted us by email with apologies and we made a deal for a trade in and a differant truck as the one we selected had been a loaner and we wanted new. My husband has already given them all the requred information and he heads to TEAMFORD to finalize the paperwork. He waited for 3-1/2 hours!!! After complaining the paperwork was produced and signed in minutes. Please note that we were told FORD cannot get navigation systems for their vehicles due to the tsunami in Japan and Navigation was a must for us. The next best option is SYNC explained as follows ---"-works exactly like Navigation, but without the screen. It is a turn by turn system that is voice activated and voice guided and you can see the directions in the dashboard. " Seems reasonable - if it were true. Our appointment to pick up the truck was Saturday at 9. At this point we had realized TEAM FORD is organizaional mess and called to confirm. As expected they had apparently forgot that we would be there so we made arrangements to come in later. The truck is ready, we are at TEAM FORD and the sales person begins going over the features. All is well until we get to SYNC. We had not been told that SYNC has to work through your phone. And interestingly enough the sales person and the technical expert did not know this either. They actually tried to use it without a phone connected and were unsuccesful Over an hour later and many questions to many people we discovered that indeed this will not work without your phone in the car. It is extremely cumberson to use and your phone is tied up while you are using the navigation feature -- This is in no way just like NAVIGATION without the screen. They have misrepresented this product or they just don't understand their own options. Even after experessing our frustration to management they did not get involved, or offer to find someone that could demonstrate the product in a way that might make it look workable. At this point we have spent 8-1/2 hours at TEAMFORD trying to buy a truck. So we decided to just forget the whole thing and ask for our keys to the trade in and we would be on our way. Steve Smith, Assistand General Manager told me "we had a binding contract that I could not break" And we had not even taken delivery of the car. He either did not know the law or hoped a little intimidation would solve the problem. Long story short - we left without our truck and the parting shot from Jim Slezak was he"would not sale us the truck now anyway because we would not be positive on his customer service scores" and not selling us the car woul impact him less than selling us a carat this point. FYI -- The owner of TEAM FORD is AutoNation which is nationwide and should not be considered local Bottmline, We are stiil going to buy a truck, we are buyng local, we are buying American More
We had previously purchased from TEAM Ford and had a great experience and returned to purchase my new F-350. Although the exact vehicle I wanted was not on the lot, they let me test drive one just like great experience and returned to purchase my new F-350. Although the exact vehicle I wanted was not on the lot, they let me test drive one just like it and located the exact vehicle I wanted. They verified it through email and brought the truck to the dealership. When I came to see it two days later it was immaculate and ready to go. I was still working out my trade in and not ready, and the dealership worked with me, gave me the three more days I needed and we closed on Friday. The whole experience was outstanding. Tom Lewis is a friendly, real person salesman and I look forward to my new truck, and regular maintenance. More
I have owned four new Ford Explorers over the past 11 years and worked with dealers from Georgia to California. Everyone makes mistakes. However, a true test for quality customer service is how mistake years and worked with dealers from Georgia to California. Everyone makes mistakes. However, a true test for quality customer service is how mistakes are corrected and how the customer feels when they leave the dealership. I cannot say enough about Team Ford. A misplaced part caused me to wait an extra hour or so at the dealership. The service manager quickly solved the problem, and had me on my way within 30 minutes. The entire team apologized for the error and took the extra time to detail my vehicle without me requesting this service. I will definitely purchase my fifth Ford Explorer from Team Ford. It is easy to provide routine service when there are no problems. Problems, however, usually leave everyone with a bad feeling – especially the customer. Team Ford went the extra mile to correct a mistake and earn my trust again. It was important to Team Ford that I remain a Ford customer. It is now important to me that I support their dealership. Way to go Team Ford – you are the best! More