ALM Ford Marietta

Excellent service I've had a great experience with the Dealer, the process was super easy and definitely I will come back again. Absolutely I will recommend this dealer I've had a great experience with the Dealer, the process was super easy and definitely I will come back again. Absolutely I will recommend this dealer More

Horrible experience Took my truck in to get a compression test and when I picked it up, I couldn't drive it. I sat there for an hour with service manager going back and f Took my truck in to get a compression test and when I picked it up, I couldn't drive it. I sat there for an hour with service manager going back and forth about fixing my truck as it was when I drove it in. They did not want to admit fault and I wouldn't leave until we had a resolution to this issue. They fixed a mistake they made but it was very inconvenient for me, lost my truck for another day and didn't get it till the end of day. No since of urgency to get my truck repaired. I will never recommend this service department. It was horrible More

Ignored Went to to check on a problem of painting peeling off my 2015 Expedition. No greeter when I arrived and stood around for about 10 mins before a Servi Went to to check on a problem of painting peeling off my 2015 Expedition. No greeter when I arrived and stood around for about 10 mins before a Service Rep offered to help. She looked at my paint and said I needed to talk to "Kevin" and pointed me to an empty cubicle. Waited another 10 to 15 min and no one showed up. Asked once employees walking by if he knew where Kevin was and he just ignored me. Asked a second employee the same and he just shrugged his shoulders. I just gave up and left. I have been to AutoNation Ford twice before for service and both of those times the "greeting" or lack thereof was about the same. But this time, I just got tired of waiting and left. More

Not As Advertised! Deceptive! After a lot of time researching vehicles, we found a vehicle online that we were interested in. The listing on several websites and also on the owner After a lot of time researching vehicles, we found a vehicle online that we were interested in. The listing on several websites and also on the owner's website listed the vehicle as "Ford Certified Preowned". I went through a sales associate trying to get info. After receiving a lower price from the sales associate, I asked to verify the vehicle was "Ford Certified". I was told no, it was only inspected by their company. I tried to strike a deal with the sales associate and also the Internet Manager. The deal breaker was they advertised incorrectly and was not willing to step up and work out an agreement or discount toward having it certified. I was pretty much told by the Internet Manager that they had removed the wording from their websites, and the price I was given was discounted due to it not being certified. Basically, take it or leave it. I told him I had the listing printed on paper and actually I was given the lower price before the conflict came up in conversation. Later I found the lower price is on a Click Now Button to get the lowest AutoNation price. It was never an adjusted price for anything. It was their advertised price. I talked with the Internet Manager more than once and received no help at all. He informed me more than once the listing had been revised to remove the incorrect wording. Days later, the listing was still the same! They never even changed their own website! I tried to contact the General Manager of the company several times and on different days, but he was always out to lunch (late in the afternoon), not back from lunch, or not in the office. Vehicle was not as advertised and the company seems very deceptive. I guess they really don't need the business! After this, I will never attempt to deal with an AutoNation anywhere again. It was a total waste of time and effort! More

Fast, honest Ask for Theo. He won't try to upsell you and he's not pushy. He let us take our time and look at multiple vehicles. He was patient when we went home t Ask for Theo. He won't try to upsell you and he's not pushy. He let us take our time and look at multiple vehicles. He was patient when we went home to decide if we'd come back the next day to purchase. When we did return, he was detailed, thorough, efficient, and super nice. He even fed us lunch! Love our car too. More

Excellent new car buying experience with all staff members. First of all, I truly like the Ford product. They are very cool looking and the Fusion is my choice. I have a solid history with Ford, and I always re First of all, I truly like the Ford product. They are very cool looking and the Fusion is my choice. I have a solid history with Ford, and I always return to Autonation Ford in Marrietta ga. For the purchase. The other reason I return to Autonatiion Ford, is because I know I can trust what Theo Garuba says. It has been several years since my last purchase from Autonation; he greeted me with a great smile and a solid hand shake. Theo is very pleasant person to work with through the entire process, and he seems to truly enjoy his work. Theo intently listened to what I was looking for. Being very knowledgable about the auto industry, he was able to quickly inform me of the several choices that would fit my budget and comfort. That's what I expected from him and he delivered with high marks. Also, the sales manage Scott Unger, and the finance rep Ruby Savoie were also very respectful and pleat to work with. They both contributed to the excellent new car buying experience, and have recommended Ford Autonation in Marrietta Ga to my friends who are also in the market. Sinceely, Lance M. Lynch More

Great Theo was great with following up with everything Theo was great. Very helpful and honest. Theo called when he said he would and kept me in the know. What I liked most is the fast in and out process. Theo was great. Very helpful and honest. Theo called when he said he would and kept me in the know. What I liked most is the fast in and out process. I went to another dealership first and remember telling them I did not want to be in the dealership all day. I was very happy that when I filled out the application online everything was put together and done when I got to the dealership. I went to One Source and I had to fill out an online app then when I called they kept saying come one in and haven't looked at my app. Then I was told I had to fill out another app when I get there...I never went. The worst part when I kept telling them get every thing ready before I get there because I wanted to be in and out. They said to me it's not like buying a hamburger ....well Auto Nation made this process like buying a hamburger I was in and out with everything done before I got there. That's what every customer wants. Thanks, Jermaine More

Perfect!!! Theo was our salesman... No pressure, knew a lot about the truck we bought, he was patient and fun to talk to, and extremely nice! Scott handled t Theo was our salesman... No pressure, knew a lot about the truck we bought, he was patient and fun to talk to, and extremely nice! Scott handled the financing for us. He was great, and got us a BETTER deal than we were expecting. He gave us all the options , but No pressure to sell us add on's that we didn't want... It went quickly, he made it easy and fun! More

VERY HELPFUL AND HONEST THE ENTIRE SALES TEAM WAS VERY NICE AND HELPFUL WITH OUR CAR BUYING EXPERIENCE. I WOULD RECOMMEND THEM TO ANY ONE LOOKING FOR A NEW CAR. THE ENTIRE SALES TEAM WAS VERY NICE AND HELPFUL WITH OUR CAR BUYING EXPERIENCE. I WOULD RECOMMEND THEM TO ANY ONE LOOKING FOR A NEW CAR. More

No pressure & friendly sales I visited the dealership a couple of times trying to make my decision on which truck I wanted to buy. On each occasion I met with Jeff McGlashing, he I visited the dealership a couple of times trying to make my decision on which truck I wanted to buy. On each occasion I met with Jeff McGlashing, he would show me the 2016 F 150, let me look and drive it without any high pressure sale tactics. More