ALM Ford Marietta

Service department Dropped off my vehicle (Diesel F250) for diagnostic, after 2 days there, they had my vehicle in the shop. Technician determined turbocharger neede Dropped off my vehicle (Diesel F250) for diagnostic, after 2 days there, they had my vehicle in the shop. Technician determined turbocharger needed to be tested out of the vehicle to determine if the turbo was indeed bad or could be serviced. They scanned my vehicle and tested it in under one hour. When I paid the bill I was charged for two hour labor even tough they did not work on my truck for two hours. Service manager told me that is standard charge diesel maintenance, even if they work on it for one hour they will charge you two hours. In my case they did not even give me a definitive diagnostic and/or total price for the fix since the turbo would have to come out. After the diagnostic I was told the money I paid for diagnostic would not go towards the fix the vehicle needed if I did decide to fix it there. I have never heard of the policy with any other dealership. I paid close to $300 and was on my way, very little will to make me content as a customer. On a second visit (I also own a 2012 Ford focus and Ford has a recall for the vehicle transmission). Drove vehicle in and was told it would be four, let me repeat, four weeks before they could even diagnose it to check and see if it would fall under the warranty/recall. I was told to wait four weeks and they would let me know. They did do a door lock actuator recall on the Focus while it was there, but not because they checked their system for all the recalls/ extended warranties and were proactive about having everything done. I actually had to call the service adviser and advise him that the door lock actuator also had issues and a recall. At least that was done in a reasonable time frame Service adviser was friendly but not a lot of help. More

Very, Very Poor Service (Be Aware) I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to make sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later. More

Greg Collins Rocks I think this is the 6th or 7th car we have purchased under the guidance of Greg Collins. He feels like family to us. We have come to him in several I think this is the 6th or 7th car we have purchased under the guidance of Greg Collins. He feels like family to us. We have come to him in several modes: undecided...rushed...no money to put down...child attempting to be a first time car buyer and he has taken care of us with such honest care. We are a Ford family to begin with and he is a shining example that there are car dealerships with people there who actually think like they are in your shoes. When I crashed my first beloved Fusion (which LITERALLY saved my life so I knew I needed to buy another) Greg took care of everything and I just showed up and drove away. This is what happens when you establish a relationship with someone you trust. And what really hit me like a ton of bricks is that I rushed in there and found him personally wiping down the side boards when I walked in. A long time after I am pretty sure he should have been home with his family. He is just good people More

Fantastic experience I bought my first car recently at AutoNation Ford in Marietta. My family has entrusted this dealership in the purchase of many new Fords because of th I bought my first car recently at AutoNation Ford in Marietta. My family has entrusted this dealership in the purchase of many new Fords because of the outstanding Greg Collins and Jeff Cohen, who were very accomadating and helpful in the process. Buying a car for the first time can be pretty nerve wracking, but I was put to ease as soon as I got to AutoNation. I can't speak highly enough of Greg Collins and the experience I had buying my car. More

Finally found a dealer I like I want to compliment Chris Jacques, Hal King, and the rest of the team at AutoNation Ford Marietta. Like many car buyers I had experienced some bad cu I want to compliment Chris Jacques, Hal King, and the rest of the team at AutoNation Ford Marietta. Like many car buyers I had experienced some bad customer service, I had walked out of 5 dealership of various brands and had dealt with 4 others online, 2 texting and one the phone. The team at AutoNation Ford Marietta was the first and only to respond to my email quickly and answered my questions upfront. When I had agreed on a car and negotiated price they honored that exact price; other dealers pulled a bait and switch, changed the price, added strange fees, and claimed the car was no longer available etc…. Most would not answer a simple question and held me there for hours. Before I went into AutoNation Ford Marietta another dealership offered the same car at a few hundred dollars less, but since the other dealership had treated me poorly the first time I dealt with them, I chose to give AutoNation Ford Marietta a try. Not only did I buy a car at AutoNation Ford Marietta, they gave me the price of the other dealership. (P.S. I would have bought the car even without them matching the other dealer just because they were upfront with everything.) The process was quick and relatively easy. They will always get my business from now on. Thank You!!! More

Great Car Buying Experience I went in to look for a nice economical car with low mileage, and I found just that a AutoNation Ford Marietta. I was greeted by Theo Garuba. He was v I went in to look for a nice economical car with low mileage, and I found just that a AutoNation Ford Marietta. I was greeted by Theo Garuba. He was very professional and attentive to my needs. Mr. Garuba made my car buying experience a very pleasant one. I would highly recommend purchasing a vehicle from this dealership and Mr. Garuba. More

Excellent Customer Service I purchased a new vehicle last year from Greg Collins (outstanding sales manager) and hubby needed a new car this year so we went straight to Greg. Ou I purchased a new vehicle last year from Greg Collins (outstanding sales manager) and hubby needed a new car this year so we went straight to Greg. Outstanding customer service from Greg Collins and Jeff Cohen. They will go above and beyond for everyone to get into the vehicle that you want. Awesome to work with! More

Great Experience We had a great buying experience. Quiowa Chambers was our salesperson and very helpful! Mike and Alex also worked hard to get what we came there for! We had a great buying experience. Quiowa Chambers was our salesperson and very helpful! Mike and Alex also worked hard to get what we came there for! I would recommend AutoNation Ford Marietta! More

I will return The buying process was easier than I thought. I was shown two cars and I fell in love with the first one instantly. The salesperson Lauren Turner an The buying process was easier than I thought. I was shown two cars and I fell in love with the first one instantly. The salesperson Lauren Turner and Q. Chambers were excellent, they both help put me at ease. I will return to autonations again, for my next purchase. More

Awesome Jeff Mcglashing was awesome to work with, he made the car buying process easy, made sure the car I was buying had gas and got it nice and clean for me Jeff Mcglashing was awesome to work with, he made the car buying process easy, made sure the car I was buying had gas and got it nice and clean for me. I tried buying a car at a different dealership and wasn't happy with how pushy the salesman was, but I have never once felt that way at autonation! Thanks to the whole team up there! More