ALM Ford Marietta

Dean always does an excellent as my service representative. Very professional and keeps me informed during the service process. I am very happy with the quality of the work done. representative. Very professional and keeps me informed during the service process. I am very happy with the quality of the work done. More

Very nice and friendly employees working there and very helpful. liked the free inspection on my car helpful. liked the free inspection on my car More

I purchased a 21 Ford Bronco from AutoNation Ford in Marietta. The team was great. Bobby sold me my car, and I was very pleased with his patience with me throughout the process. He even checked on me Marietta. The team was great. Bobby sold me my car, and I was very pleased with his patience with me throughout the process. He even checked on me after my initial visit and after my purchase. More

Carl was the most professional auto salesman I have ever worked with. Honest and so communicated to me so frequently on status of my order. He was so thorough in explaining features of the Bronco before he worked with. Honest and so communicated to me so frequently on status of my order. He was so thorough in explaining features of the Bronco before he let me go. The Finance Manager was most professional and knowledgeable as well, very efficient . This is my second Ford purchase at Auto Nation and I would recommend. More

Greg Collins did an excellent job! His kindness and patients was appreciated. I will send my friends to see him in the future, for car purchases. His kindness and patients was appreciated. I will send my friends to see him in the future, for car purchases. More

I bought the car brand new with an extended warranty for up to 100,000 miles. unfortunately the car has had so many issues, only eight months after the car was bought, they had to change a lot of parts of up to 100,000 miles. unfortunately the car has had so many issues, only eight months after the car was bought, they had to change a lot of parts of the suspension on the right side because it was making a weird noise, it took them more than month to figured out what the car had, this just to mention one of the several times I had to take the car to the dealership to get something fixed. I am writing this review to bring to your attention as a customer to think more than twice before you buy a car with FORD even if you buy an extended warranty; and also to the management team to be more careful with who you hired as a service advisor. I took the car to FORD dealership because again had a noise on the wheel on the left side when parking the car, the noise does not happen all the time, the car was received by service advisor Ruben Hernandez, which from the beginning had an actitud that did not let me talk or explain because it seems like he knows more than anybody, or it’s just difficult for him to listen. the service advisor did not called me, email me, text me to let me know what the status of the car was, I had to called and leave several messages two weeks after I dropped the car, finally when he return my calls, again with an actitud; he said that the car was not ready and that they perform three recalls and he was waiting for the warranty to be approved, it took three weeks to supposedly fixed the car, well! I pick up the car after three weeks to find out that it was only one recall done, not three like the service advisor said, and when I arrived home, the car has exactly the same noise when turning the wheel. I paid the 100 dollars for the deductible and the service advisor gave me the papers of what it was changed and fixed on the car. I called immediately the service advisor and leave a message and next day I drop the car again, one more time when I was trying to explain to him about the noise, he as usual interrupt me and did not let me talk. two weeks later he called me to asked me exactly what was wrong with the car, he said that they have been putting some miles on the car when in the first place I was trying to tell him that it was not about putting miles on the car, it was when the car was about to be park that made the noise on the wheel. Today after two weeks I decided to pick up the car, because my wife and I cannot afford to be without the car for such a long time. When I asked him who was going to paid for the Lyft service that I had to take for 5 weeks, he said that he never mentioned that, he turn his back on me and left his office. He told me I was going to get reimburse for the Uber or Lyft that I used, all that I needed was to bring the receipts. after 5 weeks the car was not fix and I did not get reimburse for the transportation that I had to used. I had to clean the car in the dealership and recorded a video with all the trash that it was inside the car. It is totally unacceptable that a dealership like FORD hired this kind of unprofessional and unprepared service advisor. More

I was greeted immediately and had great quick service for my taillight issue. It was found that there was a bigger more expensive issue. My service provider took the issue to the warranty department and it t my taillight issue. It was found that there was a bigger more expensive issue. My service provider took the issue to the warranty department and it turns out the issue is covered. This saved me about 75% on the issue. This service is greatly appreciated. More

I had to wait awhile in the service lane and no one acknowledged my presence. acknowledged my presence. More