ALM Ford Marietta

I was shopping for a slightly used Ford Escape. They had a car we wanted to buy. The sales process went smoothly and salesman Mike Griffin was great to work with. Then things went downhill. Before They had a car we wanted to buy. The sales process went smoothly and salesman Mike Griffin was great to work with. Then things went downhill. Before the paperwork could be completed we were badgered by the Finance Director even though we paid cash, to purchase a bunch of add ons we didn't want. That pitch was high pressure and traffic in Atlanta nearing rush hour. We just wanted to pay our money, take the car and leave. They kept us in the office for about an hour. The process began around 2:00, negotiating took 15 minutes, but the attempt to upsell these extras and do the paperwork took another 2 hours. It took 2 months to get our title and tag and a tag receipt showed a dealer penalty charge, probably because it took so long. After I made a similar review, Mike Griffin called me to please ask that I change my review because he was getting flack from the dealer, even though I gave him high marks. Now that I have my tag and paperwork there is no need to sugar coat the review. This is the real one. I will never buy another vehicle from this dealership. The only reason I gave 3 stars instead of one is because the initial sale went fine. More

Great customer service, Imee kept me informed on the work performed. I chose to wait for the work and it took longer than I was advised. performed. I chose to wait for the work and it took longer than I was advised. More

Service advisor, Ruben, stole the job from the one advisor I scheduled it with. Was very unresponsive and shady, wouldn’t answer the phone, only communicated through text and email - but very very slo advisor I scheduled it with. Was very unresponsive and shady, wouldn’t answer the phone, only communicated through text and email - but very very slow to respond. More

Service experience at this dealer was horrible. Service advisor was constantly confused about the oil change and fuel filter change.. Asked also for a transmission flush that didn’t happen. Kept my Service advisor was constantly confused about the oil change and fuel filter change.. Asked also for a transmission flush that didn’t happen. Kept my truck 4 days for what ended up being an oil change and fuel filter change. And I was charged 500.00 dollars for the oil and filter change. Will not use this dealer again or recommend them to anyone. Will discourage other from using this dealer also. More

Great nice respectful caring about us they text you and let you know what they are doing very nice people let you know what they are doing very nice people More

My Maverick broke down on the way back home from vacation in Florida. I used the Ford app to get towed to this dealership. It was on a Sunday afternoon, I knew the shop was probably closed . Upon arrival I w in Florida. I used the Ford app to get towed to this dealership. It was on a Sunday afternoon, I knew the shop was probably closed . Upon arrival I was welcomed by the sales staff , told where they could drop my vehicle. We found a room for the night and was offered a ride to the room by a wonderful sales lady named Lakia. On Monday morning , it was easy to communicate with the shop. They kept me informed via text as to the progress of the repair . They had it fixed by 6:30 that night . Overall a great maintenance department,and sales staff . If you live in the area or, want to drive a few miles to buy a car , ask for Lakia . She went above and beyond the expectation of a sales staff to offer us a ride to the motel . More

They did a great job throughout process After the deal, got the paperwork done quickly and got the car detailed, before the paperwork was done got the paperwork done quickly and got the car detailed, before the paperwork was done More

Friendly, professional, clean environment, flexible to accommodate my needs when I needed my car serviced. Quick and easy. accommodate my needs when I needed my car serviced. Quick and easy. More

First time customer of this service dept. and I must say that I was very pleased with the services performed and the amount of time it took. and I must say that I was very pleased with the services performed and the amount of time it took. More