ACE Ford

Routine service The Works Last two visits did not receive report card showing inspection findings.was told that the printer “ate” my report. On a previous visit my car was left Last two visits did not receive report card showing inspection findings.was told that the printer “ate” my report. On a previous visit my car was left on the lot with windows open and unlocked. More

19 Expedition Went it to look at a new Expedition. Mark was my salesperson and very knowledgeable about the truck. What he didn’t know he quickly found out for me Went it to look at a new Expedition. Mark was my salesperson and very knowledgeable about the truck. What he didn’t know he quickly found out for me. Price was reasonable and transaction painless. Thanks for the help! More

6 month check on new vehicle I purchased my car from ACE because I wanted a Ford but I also wanted a service station close to my home "just in case." I was not disappointed! I sc I purchased my car from ACE because I wanted a Ford but I also wanted a service station close to my home "just in case." I was not disappointed! I scheduled my service after receiving an advance notice, dropped off the vehicle the night before, and picked up my vehicle the next day right on time. The service department manager called before doing any service work, and then called afterward to let me know what was done and when I could pick up my car. It was exactly the type of service I was looking for! Aside from that, I had taken my vehicle to that same department 3 days before because the I had a screw in my tire and the pressure was dropping in that tire. Because I travel daily with young children in my car, I went straight to ACE, the dealer. They worked me into the schedule, fixed the problem, and I was done in under 2 hours. Again, I was completely satisfied. Way to go ACE Service! More

Ford Explorer 2015 I bought a 2015 Explorer. We had issues with our transmission after 63,000 miles! Of course the car was no longer under warrantee. So we had to buy a I bought a 2015 Explorer. We had issues with our transmission after 63,000 miles! Of course the car was no longer under warrantee. So we had to buy an extended care contract just in case it went bad again. I recently have been having issues with the vents not directing to the proper place. Only to the dashboard no where else! So i made an appointment and found that this service was not covered under the extended care we bought and it would cost $640 to fix! This is crazy! I really do want to like this but it's tough when every little bit something goes wrong and then they just want more money. No trying to resolve it. Not noticing that we bought the car there. No discounts offered. No solutions offered. Very annoyed and still not fixed with this lovely weather! I am not sure what to tell people. Gigi M. More

Ford Explorer I recently bought a ford 2018 explorer. Joe c. was a great salesman friendly and helpful. It went smoothly. I bought the service plan for the vehi I recently bought a ford 2018 explorer. Joe c. was a great salesman friendly and helpful. It went smoothly. I bought the service plan for the vehicle. I would have liked that info already present when I brought the vehicle in for service. That would be my only complaint. More

Check inventory. The dealership is not high pressure like so m any other car lots in the area. All my questions on models I was interested in were answered to my sati The dealership is not high pressure like so m any other car lots in the area. All my questions on models I was interested in were answered to my satisfaction. More

Out of warranty service Experienced a problem with my 2015 Mustang that was out of warranty (only 8500 miles but 4 years old) and not covered by my ESP extended warranty. De Experienced a problem with my 2015 Mustang that was out of warranty (only 8500 miles but 4 years old) and not covered by my ESP extended warranty. Dealership successfully negotiated with Ford to get them to pay for part of the repair. Satisfied with the effort that Ace made to reduce my cost for the repair. Tech did a very good job with the repair and treated my car like it was his own. Very satisfied with my service experience. More

New car purchase I bought a 2017 Explorer and had certain extras that I wanted. AJ Eastlack went over and above to work with me and get me exactly what I wanted. Wh I bought a 2017 Explorer and had certain extras that I wanted. AJ Eastlack went over and above to work with me and get me exactly what I wanted. When getting ready to purchase this vehicle and do the paperwork, AJ, Fred and Matt were accommodating, friendly and answers all my questions. AJ also went through everything about my car and made sure all of my questions were answered before I drove off the lot. I recommend ACE FORD to all of my friends. Always a positive experience. More

Didn't buy here, WE DON'T WANT YOUR SERVICE!! Brought my 2015 Ford Edge here for service. Car has a water leak somewhere unknown. Dropped off for them to inspect and find where the leak was. After Brought my 2015 Ford Edge here for service. Car has a water leak somewhere unknown. Dropped off for them to inspect and find where the leak was. After setting up my service I asked if service was more than a day would I receive a rental car. I was told RUDELY that I would not because I did not buy the car from their dealership. So, if this "warranty" work took a week I would be without transportation the whole time. I have an infant I need to pick up everyday and a job I need to perform everyday. I was told I could buy the ESP which is around $1300. I own other cars that have been bought at other dealerships. Those dealerships have no problem providing me with a car even after 3 hours of waiting. They treat their customers with respect in anticipation they may come back to actually buy a car. Well not here I will never return to this dealership and will make sure everyone I talk to will not either. Go to Holman, Winner, or the various other dealerships in the area to choose from. This car was $46k which is getting in luxury car territory. If Ford is going to push the 45k+ range they need to revaluate the warranty service situation. Just stay away from service here, as seen by the other comments. More

Great sales experience!! We had the pleasure of dealing with Mark Straup at ACE Ford in Woodbury, NJ when purchasing our 2014 Limited Ford Explorer. We had come in to the dea We had the pleasure of dealing with Mark Straup at ACE Ford in Woodbury, NJ when purchasing our 2014 Limited Ford Explorer. We had come in to the dealership a few different times to look at various options but it was just to give ourselves an idea of what was out there. During that time, Mark was nothing short of wonderful. He was patient, knowledgeable, and discussed every financial option so we could make the best decision. Once we decided it was time to purchase, he knew the answer to every question we had and was literally a walking encyclopedia for every car on the lot. Mark knows his stuff and in the end, just wanted a happy customer. He even went out of his way to make sure slight imperfections we noticed were taken care of and his attention to detail was top notch down to providing a screen cleaner for the navigation system. Best of all, Mark was a no pressure salesman, which we LOVED! He knew the merchandise, was happy to show you what ACE had to offer, could answer all of your questions, and that was it. No high-pressure sales tactics, which was perfect!! If you want a great experience in buying a car, Mark is your guy. More