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ABC Nissan
Phoenix, AZ
577 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 577 reviews
September 03, 2008
Did not do the work I payed for. Tires where cupping. Did not do the work I payed for. Tires where cupping. There people could not say why. Was told to live with it by service writer. Paid for wheel b Did not do the work I payed for. Tires where cupping. There people could not say why. Was told to live with it by service writer. Paid for wheel bouncing, not done. SUV only has 13,600 miles. Took it else where and all tires found out of balance and one with no weights. Toe was also out on front end. Add things that did not need to be done at 1 year check up. Wrote a letter to them 2 weeks ago and no reply. Do not deal with these people, run do not walk away! Trading in SUV with under 14,000 miles to the Ford dealer across the street. Yes, it will cost me, but maybe I can get good honest service. More
by Bill08
Employees Worked With
Service Manager/GM
June 09, 2008
Absolutely the worst car shopping experience that I've ever dealt with. After informing the first salesperson that I was only looking and researching my options, I was still hounded and pressured into ma ever dealt with. After informing the first salesperson that I was only looking and researching my options, I was still hounded and pressured into making a deal. After he failed, he sent the sales manager to haggle, and when he failed, he sent another sales manager. After 20 minutes of requesting a brochure and a business card, we finally gave up and left. The sales manager then followed us out all the way to our car and his exact final words to us were: "Don't come back here!" That alone says enough about how horrible this dealership is. I definitely would recommend staying away from them - there are too many dealerships in town to spend money on horrible and rude customer service. More
by woplooza
Employees Worked With
Refused to give his card
April 22, 2008
I do not recommend this dealership they are very dishonest . This dealership dropped the ball on so many levels. First my wife and I came just to look for something bigger than our 2 door Chevy Mon dishonest . This dealership dropped the ball on so many levels. First my wife and I came just to look for something bigger than our 2 door Chevy Monte Carlo to a bigger SUV or something similar to that. We told the dealer Arturo Borrego ,who had been in the "shark tank" (on the job) for a total of two weeks that we wanted a family size car or SUV that was great on gas . He took us to a few that were way out our price range and came upon a Chevy Trailblazer. It looks great , drove smooth and was in really excellent shape. Little did we know that it devours gas. Within 1 week we had put $100.00 in the tank. Looking closer on our contracted and crunching the numbers (we don't buy new cars very often) we noticed that services we declined were added to our contracted anyway. Services we were told were free were added and we were charged for as well. They basically are stealing from us . Don't get me started on their website listing of the same exact vehicle we bought. It was listed many thousands of dollars lower on the website but they sold it too us for much higher and when we brought that to their attention by printing out a few dozen copies for them and us and maybe a court battle The manager Thomas James said it was a type o or a human error. Where I come from that is false advertising. Mr. Thomas James was a equally slick when he kept calling me about proof of income. My mother said that he has no deal until he has proof of income and not to give it to him. My wife and I go back down there and He conned us into give the proof of income making my wife feel bullied to the point she started sobbing. Many times over they dropped the ball ,making us get insurance before leaving the lot, giving us the registration/ temporary tags, etc. This is a very Mickey Mouse operation and they only care about separating you from your money, bottom line. More
by nockturnl
Employees Worked With
Arturo Borrego, Paul Yduarte,Luis?, Thomas James
April 12, 2008
Buying our SUV went fine. Was treated with respect, sale went smooth and we where happy with the deal. The first time buying a car that I did not get mad! But, we came ready to buy. Down payment, good tra went smooth and we where happy with the deal. The first time buying a car that I did not get mad! But, we came ready to buy. Down payment, good trade in, tax returns showing proof of income and I knew which SUV we wanted as we rented one the week-end before. The guys in the parts dept., are nice and no problem there. The service dept., is another story. I have tried my best to stay away from them. Had to rent a car and never got refunded back and no one never told me I did not have to rent the car. My car I think had under 2,000 when brought in. They seem to act like they are doing you a favor, when in fact they owe you service when a new car has problems. I am buying after market on ons to cut down on wind noise as service feels my noise is fine. Gas milage sucks, but I will have someone else look at that because when I did ask about it, was given a story. Good place to buy, I just do not like their service dept. Most likely will trade this in after a year for another make of SUV. With our high down we should break even. More
by nvphone
Employees Worked With
Service Dept.
June 02, 2007
Scott Madison, Internet Fleet Salesman is a LIAR. He told us that you can swap out the radio system in the Xterra S with a system sold in the Xterra SE but we called service and they cannot do that. He promi us that you can swap out the radio system in the Xterra S with a system sold in the Xterra SE but we called service and they cannot do that. He promised to swap the radio for us and has continuously made excuses, first the radio is back ordered (when in fact it was not). Do not trust this man. He will say anything even things that he knows that is not true. More
by bethimai
Employees Worked With
Scott Madison
March 25, 2005
Can not DEAL without a STEAL. Cheating canaiving dealership, I was a loyal customer that on any given day I could have been mistaken for a sales rep. purchased a family of autos ( PERSONAL FAMILY + dealership, I was a loyal customer that on any given day I could have been mistaken for a sales rep. purchased a family of autos ( PERSONAL FAMILY + CHILDREN ) I call that loyalty ( 8 cars + ) So I always could not figure out why I had to roll in this word here NEGATIVE EQUITY, I have a nissan altima 2.5S that is not worth $6000.00 and I owe $19000.00. I went to trade this vehicle as a loyal customer and what do I get, slapped with sorry sir I know, I Know , I know but you need at least $5000.00 on top of the rebate, WHAT????? Where is my customer loyalty? In the salemans pockets I Guess!!!!! I'll try an honest dealership?????? HA HA HA HA HA, Is there one here in Phoenix? Signed, MAD AS HELL!!!! More
by ninamg7
June 28, 2004
After posting my complaint here yesterday I was contacted by ABC Nissan customer service and my issue was resolved to my satisfaction.<br><br>I have re-adjusted my rating accordingly.<br><br>If salesmen woul by ABC Nissan customer service and my issue was resolved to my satisfaction.<br><br>I have re-adjusted my rating accordingly.<br><br>If salesmen would have followed up and kept me informed, my issue would have never have happened. The ABC Nissan dealship DID take care of me, so this is my only complaint at this point. More
by GlenAZ
