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ABC Nissan

Phoenix, AZ

2.4
576 Reviews

1300 East Camelback Road

Phoenix, AZ

85014

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Showing 576 reviews

January 25, 2013

I had purhcased a used 2010 Nissan Titan in Aug 2012 and ABC Nissan was to prepare my plate refund on my trade-in for me. In Oct of 2012 I still did had not gotten my refund, I figured it was something they More

by t3camp
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer Hoover
Feb 11, 2013 -

ABC Nissan responded

ABC Nissan strives to maintain the highest standards of customer service during each opportunity we are given to assist our clients. While, we may fall short doing so occasionally, we pride ourselves in delivering a quick resolution if we have made an error which would effect one of our valued customers. In this instance, the customer purchased a vehicle from our store on 8/12/12, and was charged $502.43 for license fees to be collected by MVD. At this time, we also received a quote from the customer’s current lender for the remaining balance he still owed on the vehicle he was going to trade-in. Once the deal was processed by our accounting staff, they learned that the customer’s lender quoted our dealership an amount that was $546.14 short of the actual amount needed to payoff his trade. We paid the shortage to the lender on the customer’s behalf to ensure that his loan would not accrue any further interest or late charges. We did so confident this would later be resolved, as the customer was made aware and signed and received paperwork when he purchased which clearly stated in the terms and condition: “Should the actual payoff be less, we will refund the difference to you. If the payoff is more, you agree to pay the difference to us on demand.” The customer’s plates were processed immediately after the customer’s contract was processed, and his new tags were sent to his home on 8/24/12. The cost of this transaction with Arizona MVD came to $318.04. This left a balance of $184.39 which was over estimated at the time of purchase. We made many attempts to contact the customer to make arrangements for payment regarding the money owed to our store for the balance on his trade, and had held his check to see want payment arrangements he had in mind or if he wanted to apply the overage to his outstanding balance. We heard nothing from the customer until January 15, 2013, when he called upset, being very rude and aggressive using profanities toward our accounting staff about being pulled over by the police for having canceled plates displayed on his vehicle. Our accounting department confirmed the tags had been processed in August, shortly after the sale of the vehicle, but we told the customer that we would call MVD to find out what had happened. Our staff was informed that the customer had gone to the MVD website and processed a plate refund himself on 10/22/12, canceling the plates we had processed for him. He received a refund check from MVD for $326.02. We immediately contacted the customer to inform him of the situation and what was need for the MVD to reprocess the canceled plates with the money he had received. The customer again became belligerent with several of the female members of our accounting staff his infuriated, unnecessary and abrasive demeanor towards our staff members made it impossible for them to provide him any further explanation or the ability to reason with the customer. Unwilling to subject our accounting staff to any further verbal assault for an error that that customer himself had made, we gave him the $184.39 refund check on 01/26/13. We were not the cause of the customer being pulled over by the police for having a canceled plate on his vehicle, nor did we keep his refund check to increase the amount of profit made on the car deal as the customer has implied. The customer has a $546.14 debt to our store that still remains unpaid, and we have received a review which is a false representation of how ABC Nissan treats our customers or conducts business.

January 17, 2013

I would definitely recommend this dealership. Staff very professional, showroom very impressive, overall friendliness and homeliness of the dealership is outstanding.This is the kind of car buying experienc More

by Pathfinder2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Heath
December 15, 2012

I have been to 5 other Nissan dealers in the area, and ABC Nissan is by far the most unprofessional, DISHONEST dealership I have ever been to. I talked to CJ a couple of times on the phone, and he con More

by jbrazer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon, C.J., Brett
December 14, 2012

I went to the dealership with a tight budget and picky taste for a used car. The dealership gave me a great price for a car that was very clean and well detailed. Louis Moorer was a patient and courteou More

by neecy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 11, 2012

Bruce Weiss was friendly and informitive in assiting me to purchase my new nissan frontier. He was able to locate the vehicle I was after with all the specific options I wanted. Bruce has also been great i More

by rootfrontier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Weiss
December 04, 2012

I visited ABC Nissan to on Nov. 29, 2012 to see about trading in my 2007 Altima and purchasing a 2013 Altima with little to no down and without increasing my monthly payments. I let the salesmen, Michae More

by kmartinez33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Galindo
December 02, 2012

My first contact at ABC Nissan was sales consultant, Nick Lerma. He was friendly, knowledgeable and professional – a good start. Nick listened to me and I ended up with the perfect car for me and a great dea More

by maryberta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lerma
November 27, 2012

In my 17 years of living in Phoenix, I have bought 7 cars. But ABC Nissan has kept my business because they are the most professional and efficient, and provide the best in service. As a single mom, try More

by tnordingarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 27, 2012

So I finally had my dream come true getting a car from a dealership! I waited a very long time for this.... But then two months after purchasing my car I had to replace my breaks, struts, a whole new coolin More

by tomtom8187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
November 20, 2012

Abc Nissan was amazing! They helped me find the vehicle of my dreams and the price I dreamed of. I refuse to go anywhere else! More

by Klassyyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Burns
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