ABC Nissan
Phoenix, AZ
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My husband and I purchased two cars in the same day (new and used). We needed to be out the door at a certain number. The sales manager crunched the numbers and made it happen. They gave us a generous am and used). We needed to be out the door at a certain number. The sales manager crunched the numbers and made it happen. They gave us a generous amount on our trade-ins and we got a fair price for two excellent cars. After the purchase price was agreed, we went to Finance. We ended up purchasing the extended warranty but had buyers remorse that night. We went to the dealership the following morning and spoke with the Finance director. He removed the extra costs and the final price paid was the original price we wanted. Our salesperson, Samantha, and the finance team were very kind and patient. I would recommend this dealer for the customer service and the price of vehicles. More
I had purhcased a used 2010 Nissan Titan in Aug 2012 and ABC Nissan was to prepare my plate refund on my trade-in for me. In Oct of 2012 I still did had not gotten my refund, I figured it was something they ABC Nissan was to prepare my plate refund on my trade-in for me. In Oct of 2012 I still did had not gotten my refund, I figured it was something they just had forgotten to do so I completed this refund myself. In Jan 2013 I was pulled over for invald plates. Come to find out after speaking with the registry this dealership had already completed my refund in Aug like they said they would but never sent me the refund nor told me that they had completed the process and decided to keep the refund for their profits. It has been two weeks since they acknoweleged what they called an error on their part by not sending my refund check to me and I have reached out again. Their answer for not sending the check this time is that they cannot get someone to sign it. I find it extremely difficult to understand that a major dealership in the AZ valley cannot find a manager to sign a $184 check that is 5 months late to a customer. Sorry to say that I am appalled that this dealership would be so greedy as to not send a customers $184 refund on a 24k purchase, and once the customer brings this to their attention they still fail in living up to very basic customer service standards. More
I would definitely recommend this dealership. Staff very professional, showroom very impressive, overall friendliness and homeliness of the dealership is outstanding.This is the kind of car buying experienc professional, showroom very impressive, overall friendliness and homeliness of the dealership is outstanding.This is the kind of car buying experience everyone should get. More
I have been to 5 other Nissan dealers in the area, and ABC Nissan is by far the most unprofessional, DISHONEST dealership I have ever been to. I talked to CJ a couple of times on the phone, and he con ABC Nissan is by far the most unprofessional, DISHONEST dealership I have ever been to. I talked to CJ a couple of times on the phone, and he convinced me to come in saying that they were going to come close to the price I wanted to pay for a new Versa. And, if they couldn't get me the price I wanted, I would get a $25 gas gift card. When I came in for my appointment, CJ was not available. Instead, Brandon showed me a used Versa that he said was a 2011. The sticker on the front of the car said it was a 2012. He did not even know what car he was showing me. Then, Brett (a manager) told me a price for a new Versa that was $3000 more than what CJ told me they could do. When I decided to leave and asked for the gift card, Brett said that they would have to mail it to me. The only person at the dealership that did not lie was the receptionist. Everyone else lied over and over again. More
I went to the dealership with a tight budget and picky taste for a used car. The dealership gave me a great price for a car that was very clean and well detailed. Louis Moorer was a patient and courteou taste for a used car. The dealership gave me a great price for a car that was very clean and well detailed. Louis Moorer was a patient and courteous salesperson. More
Bruce Weiss was friendly and informitive in assiting me to purchase my new nissan frontier. He was able to locate the vehicle I was after with all the specific options I wanted. Bruce has also been great i to purchase my new nissan frontier. He was able to locate the vehicle I was after with all the specific options I wanted. Bruce has also been great in terms of follow up with me after the sale. would definately recomend working with Bruce Weiss. More
I visited ABC Nissan to on Nov. 29, 2012 to see about trading in my 2007 Altima and purchasing a 2013 Altima with little to no down and without increasing my monthly payments. I let the salesmen, Michae trading in my 2007 Altima and purchasing a 2013 Altima with little to no down and without increasing my monthly payments. I let the salesmen, Michael Galindo and Carlos Valenzuela, know that I was on a huge time restraint due to my work responsibilities throughout the day. They were both wonderful about making sure I wasn't late to any of my appointments. The price negotiation was quick, they put me in the exact car I was looking for and truely valued my time. More
My first contact at ABC Nissan was sales consultant, Nick Lerma. He was friendly, knowledgeable and professional – a good start. Nick listened to me and I ended up with the perfect car for me and a great dea Lerma. He was friendly, knowledgeable and professional – a good start. Nick listened to me and I ended up with the perfect car for me and a great deal. Before today, I had a negative impression of car buying, but the staff at ABC Nissan and especially Nick Lerma turned that around. I loved buying my car! More
So I finally had my dream come true getting a car from a dealership! I waited a very long time for this.... But then two months after purchasing my car I had to replace my breaks, struts, a whole new coolin dealership! I waited a very long time for this.... But then two months after purchasing my car I had to replace my breaks, struts, a whole new cooling system, radiator, and now I still have to spend another 300$ to fix it AGAIN!!!!!! They did nothing to help even with an extended warranty! IF YOUR LOOKING FOR A NEW OR USED CAR I WOULD NEVER EVER RECOMMEND ABC NISSAN!!!!! All I can say is it was a TRAGIC experience and it RUINED my long awaited dream! More
In my 17 years of living in Phoenix, I have bought 7 cars. But ABC Nissan has kept my business because they are the most professional and efficient, and provide the best in service. As a single mom, try cars. But ABC Nissan has kept my business because they are the most professional and efficient, and provide the best in service. As a single mom, trying to make ends meet, I needed a great deal without having to spend hours at the dealership. Robert Gray did a great job of getting most of the work done before I even entered the dealership. The finance department was extremely helpful as well, getting my paperwork done and explaining all my options clearly and quickly. I couldn't ask for a better experience in buying a car. I have taken my Nissans to the service department as well...and have always had the best service. I can't say enough good things about ABC Nissan. I highly recommend them! More