ABC Nissan

Had a successful experience at ABC Nissan.Great service.Nice people. Found a nice car at the right price.They were motivated to sell and we were highly satisfied with the outcome. service.Nice people. Found a nice car at the right price.They were motivated to sell and we were highly satisfied with the outcome. More

Not only was this my first time buying a brand new car, but it was also my first time buying from a dealer. Of course I had heard all the horror stories about dealers and so naturally I was a little hesita but it was also my first time buying from a dealer. Of course I had heard all the horror stories about dealers and so naturally I was a little hesitant but in the end all I have are good things to say. It was as smooth as my new ride, pun intended, but in all seriousness, Kyle was awesome. I would definitely recommend him to anyone who wants to get a new car. I loved my overall experience at ABC Nissan. More

ABC Nissan provided excellent service - I will buy another car from them in the future. The quality of my service was driven by an excellent salesman, Robert Gray. Negotiations were fair and quick a another car from them in the future. The quality of my service was driven by an excellent salesman, Robert Gray. Negotiations were fair and quick and low pressure. When a time commitment was made, the dealer and Robert followed through. This was the best purchase experience I have ever had. This is a dealer and salesman that I have and will recommend to my family and friends. More

I arrived at this dealership on a Saturday. At first interaction, the staff were very attentive and helpful. After I Signed the papers, it was a whole different ball game. Granted, the check engine ligh interaction, the staff were very attentive and helpful. After I Signed the papers, it was a whole different ball game. Granted, the check engine light was on when I bought the car (2009 model year), they assured me it was probably just a sensor and would replace it. While making the deal, I was told it included GAP insurance. When I got to sign the papers, there was no gap and the finance guy acted like he didn’t care. He went and asked sales, and they said there should have been GAP. He said we would deal with that later… Obviously he just wanted me gone. He was really rude and when asked about if I want a warranty, he kept telling me my car would break down and I needed it. I did not like his attitude nor pushiness. My trade in (SUV) came with a full tank of gas, and I had asked them to fill mine up before I drove it off of the lot. They told me they would. Upon leaving with my new car, I found it with less than a quarter tank (when I test drove, it was empty). I immediately got out of the car and brought up this concern to the salesman, Stephanie, to which she said "We will just go ahead and mail you A COUPLE of gas cards." By the way, I heard that statement multiple times. I brought the car in on that Monday to service to have it looked at for the "sensor." Then, found out it was not a sensor, but the light was on due to the vehicle misfiring. Service then told me they could not find any cause and just reset the light. I went to sales to ask for my gas cards, and was told the guy that “handles” gas cards is not there and, again, they will be mailed to me. During this visit I had to make, I went in to sign the new papers for GAP (which I had to initiate with a sales manager because sales did not). The new finance person was very nice. She had all of my paperwork in order, explained everything in detail (which the other guy didn’t even come close to doing) and when she asked about the warranty, was understanding and was not pushy or have attitude. I appreciated her help more than anyone else’s. 2 days later, I was driving to work, and when I got off the freeway, it misfired again and the car was shaking like crazy and smoke was coming out the back. Took it back to the dealer, and they sent it to the manufactures dealer to have it fixed. When I got the car back 3 days later fixed, again, there was no gas! I dropped it off to them with a half a tank and they left it empty! (the issue was fuel injectors being stuck open, so I assume that’s where all of the gas went.) Service refused to fill it up. So I went back to sales, again, and demanded my gas cards… Again they told me the person who “handles” gas cards is not there. Stephanie also told me the cards had already been mailed out. I told her what happened at service and they refused to fill it up. So they had someone take it and put $20 worth of gas in. So by this point, I have lost a tank and half, and got back $20 worth, which is about a 1/3 of a tank. And I was still waiting for them to “mail” me the gas cards. A month went by and I never received them. After a month of waiting, I went back to sales and asked for GM, of course the sales manager wanted to try to “handle” my situation there. I had to tell him the whole story, and he says, “Well if we already put $20 in, that’s all the gas card is going to be worth. So we already gave you a gas card.” I couldn’t believe he just said that to me. $20 does not make up for the time I’ve lost in my new car, the time and gas I’ve used making multiple trips back to the dealer, and the gas I lost in the first place! And even if it was worth a gas card, I was promised “a couple.” After telling him that, he went and got me 1 gas card worth $25. I took and just wanted to be done with this dealer. (And by the way, I never received my gas cards “in the mail”). Lastly, this whole time, I was waiting for my registration to arrive in the mail. It never came. I called the dealer and left a message with titling. Two days later, she called me back, and they had sent my registration and plate to a previous address (which I have no idea how they got). I had to make another trip to the dealer to pick this up after it was returned in the mail. I don’t think I will ever buy another car from ABC Nissan. I don’t like being lied to nor do I like buying used cars that aren’t running right from the start. They were unorganized and shady. I hope they get their act together so no one else has to deal with this… On another note, even though I had to return to service a second time, service was very understanding and gave me everything I needed while having my car fixed. I appreciate their service department very much. More

I have been a customer of ABC Nissan for a very long time and I drive well out of my way to do business there. They have always made me feel like they truly care and go out of their way to take care of my n and I drive well out of my way to do business there. They have always made me feel like they truly care and go out of their way to take care of my needs. I never leave feeling cheated. More

My story is similar to a review from itsybuggy (6/26/2012) so I guess they haven't found their conscience and are still lying to their potential customers... I was interested in a 2008 VW Jetta th (6/26/2012) so I guess they haven't found their conscience and are still lying to their potential customers... I was interested in a 2008 VW Jetta they had recently listed (one low price on AutoTrader and higher price on Cars.com). I called on 7/1/2013 around noon and spoke with a salesman named Joe (he recently moved to the Valley from Northern California). I asked if that Jetta was still available and he said YES it is and it's definitely worth seeing. I told him I would be there within the next 2 hours. When we arrived, we were greeted nicely, offered some water and he proceeded to take down some of our information including what other types of vehicles we might be interested in. It didn't click for me immediately but you will see the importance of this as you read more.... He left "to go get the keys for this nice Jetta" and seemed to come back sooner than expected with the "bad news" that the Jetta that we drove 35mins to see was "just sold this morning"! I reminded him that I spoke to him at noon but he shrugged and said he didn't start his work day until noon and was unaware that the car had been sold. I don't think he even checked, I don't think they ever had that car available. I was with my two teenage kids and I told them as I am warning you, THIS IS A CLASSIC BAIT AND SWITCH!!! Pretty sad when they can look you in the face and lie with a pleasant smile. Of course, they offered to show me other vehicles on their lot and surrounding lots that I might be interested in (higher prices). Of course, I would not give them the pleasure of being sucked into their scam. We politely walked out and will never do business with ABC Nissan again. That is one hour of my life I can never reclaim! I would not recommend them to my friends (or enemies). You have been warned! More

I was daunted by the previous reviews and nearly didn't go to ABC Nissan. However, I was pleasantly surprised by the service, honesty, and respect I got from Andre' Stansberry and Scott Monteiro. Th didn't go to ABC Nissan. However, I was pleasantly surprised by the service, honesty, and respect I got from Andre' Stansberry and Scott Monteiro. They did everything in their power to make me happy, and I am not an easy sell. I also went in as a female by myself, and not only did I get a great deal, but they treated me with utmost respect throughout the entire process. I would certainly buy a car from them again. I bought the car Tuesday, and have received 2 calls from Andre in the past four days following up, making sure I am happy and asking if I have any questions. Go in and see Andre'. Definitely recommend. More

Wonderful experience! Andre (my salesman) was a top notch one of a kind salesman. He was honest, decent, kind and a legit sales person. He went the extra mile. I will be perfectly honest I'm very skeptical o one of a kind salesman. He was honest, decent, kind and a legit sales person. He went the extra mile. I will be perfectly honest I'm very skeptical of sales people in general, but this young man was honest and genuine. I had so many questions and he went above and beyond the call of duty to get all the answers. :) More

We had a great experience in purchasing our new vehicle. Matt Frament was very knowledgeable and took the time to explain all the wonderful features on our Rogue. We have never had any salesman show profess Matt Frament was very knowledgeable and took the time to explain all the wonderful features on our Rogue. We have never had any salesman show professionalism to this degree. Matt even called the next day to see if we had any other questions or needed anything. I have never liked going to buy cars because it seemed like the salesman just wanted a sale and didn't care what I wanted or needed to know. But ABC Nissan, Matt Frament and the finance people cared about what we wanted. We will recommend ABC Nissan and Matt Frament to all of our friends and family. We will definitely purchase another vehicle from Matt Frament. Thank you Matt for making buying a car FUN! More

Victoria was great. She was honest and actually cared about what I was looking for. She didn't play games with the price. I would recommend her when looking for a car. The only issue was the finance guy. about what I was looking for. She didn't play games with the price. I would recommend her when looking for a car. The only issue was the finance guy. He was very pushy and hard to understand. More